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- ...Job description: 1. Strategic Management and Direction Formulates, plans, monitors and evaluates the established Objectives, Goals, Strategies and Measures (OGSM) of the QAC Department (including individual positions) aligned with the overall OGSM of the Company while...
- 1. Financial Reporting Prepares Financial Reports and Analysis Prepares Operations Trackers and Management Reports Prepare & Reporting BIR compliance In charge of MSBC - Microsoft Dynamics Business Central 2. Account Receivable Supervise Accounts Receivable...
- ...The Office Manager is a key local representative of the People team function, ensuring that Directed’s Manila-based team members are supported, engaged, and aligned with company values, processes and performance expectations. The primary objective of the Office Manager...
- ...Create engaging content tailored for various platforms. Monitor, analyze, and report on social media performance metrics. Manage online communities and foster user engagement. Stay updated on industry trends and competitor activities. Collaborate with marketing...
- ...Ensure HR processes comply with labor standards and company policies. Administer payroll support, government benefits, and leave management. Maintain HR records, documents, and HRIS data. Assist with end-to-end recruitment and onboarding. Proven experience as...
- ...HR Operations Manager in Navotas upto 120k QUALIFICATIONS: Bachelor Degree in Psychology / Human Resource or other related course Preferably 3 years related working experience (experienced in HR Head work related) Well-versed in presentation of reports and recommend...
- ...Transcom is looking for talented individuals like you to join our awesome team! Be the next Workforce Manager for our Transcom Ayala 30th site. Join our Transcom Family as a Workforce Manager! ~ The Workforce Manager possesses a strong knowledge of real time management...
- ...on call volumes or workload, then create optimal schedules and manage time-off requests. Performance Monitoring: Analyze employee... ...absenteeism, cost) for leadership. Process Improvement: Use Workforce Optimization (WFO) software and data to enhance efficiency and...
- ...locations. It is known for delivering reliable, high-quality solutions tailored to meet diverse business needs. Position: Workforce Management Specialist Company Industry: BPO Company Work Location: Alabang Work Schedule: Shifting schedules Salary: Php 30...
775000 $ per day
...OVERALL PURPOSE: The Workforce Manager is responsible for managing the WFM and AP/QA functional teams RESPONSIBILITIES: • Overall management of the WFM AP and QA cost structure and budget • To support the Command Center leads for sales and RFP responses & responsible...- ...Analyze workforce requirements and create capacity plans to meet operational goals. Monitor performance against capacity targets and make adjustments as necessary. Collaborate with management to forecast staffing needs based on business trends. Utilize data analytics...
- ...consistently excellent service relies on accurate forecasting, effective workforce planning, timely operational insight and clear performance visibility. Reporting to the Head of Performance & Insights, the Management Information Manager (official business title) leads the...
- ...Qualifications: • Bachelor's degree in Business Administration, Operations Management, or related filed, preferred not required • 15+ years of experience in workforce management, with at least 8 years in senior leadership role • Proven track record of managing large...
- ...Description Analyze workforce requirements and develop capacity plans to optimize operational efficiency. Monitor and manage service level agreements (SLAs) to ensure compliance and performance standards are met. Utilize workforce management tools to forecast...
- ...Workforce Management (WFM) Analyst We are looking for an experienced Workforce Management (WFM) Analyst who will be responsible for forecasting, scheduling, capacity planning, and real-time workforce monitoring in a fast-paced contact center environment. You...
- ...experience, ideally in manufacturing or similar multi-site, diverse workforce environments. Requirements Degree in HR, Business,... ...background preferred Strong communication and stakeholder management skills Responsibilities : HR Strategy & Leadership:...
- ...Optimization strategy and analytics leadership. Lead the workforce optimization and analytics workstream across SEC and SQC. Translate... .... Establish a regular working cadence with the Senior Managers, Workforce Planning and business unit leaders to understand operating...
- ...Account Type: Voice Job Summary: We are looking for a detail-oriented and analytical Real Time Analyst (RTA) to join our Workforce Management team. The RTA will be responsible for monitoring real-time performance, managing intraday activities, and ensuring service...
- ...exceptions to optimize workflow. Client & Internal Stakeholder Management: Identify and address internal and external customer needs,... ...staffing strategies. Data Analysis & Reporting: Analyze workforce data and reports to provide actionable insights for daily operational...
- ...Monitor real-time workforce performance and adherence to schedules. Analyze data to identify trends and provide actionable insights... ...operational demands. Prepare and present real-time reports to management. Assist in training and development of staffing strategies...
- ...Requirements ~3+ years Workforce Management experience, focused on Scheduling & Intraday management ~ Strong in schedule planning, forecasting, and staffing adjustments ~ Able to work onsite and handle basic real-time escalations when needed Description...
- ...center performance and ensure service level targets are met. Manage queues, staffing adjustments, and schedule adherence.... ...performance risks and trends. Coordinate with Operations and Workforce Management teams to address service level issues. Generate and...
- ...Analyze real-time data to optimize workforce efficiency. Monitor call center operations to ensure service level agreements are met. Provide actionable insights and reporting to management on staffing and performance. Assist in the development of scheduling...
- ...We are looking for a Workforce Management (WFM) Capacity Planner to support forecasting, capacity planning, and workforce optimization to ensure operational efficiency and service level achievement. Key Responsibilities: Develop and maintain long-term and short...
- ...equivalent) is a plus and may be considered alongside relevant operational management experience. Experience At least 2 years of experience in customer support, technical support, workforce management, or a related BPO operations role. Experience within a...
- ...operational needs. Prepare detailed reports and present insights to management to facilitate decision-making. Requirements Educational... ...Management Experience Level: 1-3 years of experience in workforce management or a related field Skills and Competencies:...
- ...companies to work with. 47 years in providing great service and with over 33 delivery centers across the globe. Position: Workforce Manager Industry: IT/BPO Company Location: Taguig City Work Set up: Work On Site Salary: Php 120,000 Work Schedule:...
- ...Setup: Onsite Shift: Night Shift Salary: Up to PHP 60,000 We are looking for a Command Centre Team Lead to oversee workforce management, operational monitoring, and reporting functions supporting back-office financial services operations. This role will manage...
- ...We are seeking an experienced Workforce & Quality Manager to lead workforce planning, quality assurance, and performance analytics for a global BPO operation. This role plays a critical part in optimizing staffing, improving forecasting accuracy, strengthening quality...
- ...Testronic is looking for a Workforce Administrator to join our Resource Management team. In this role, you will provide administrative and coordination support for workforce allocation, seating arrangements, staff scheduling, and employee movements. You will help ensure...