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- ...performance, efficiency, and revenue generation. Leadership & People Development Lead, mentor, and coach Operations Managers, Team Leaders,... ...pipelines and fostering an engaged, high-performing workforce. Complementary Competencies (Good-to-have Competencies) Financial...
- ...aligning HR practices with business goals, working closely with management to support the workforce. Responsibilities include advising on HR policies, assisting in the development and implementation of HR strategies, managing employee relations, taking an active role in...
- The Workforce Management Analyst is responsible for managing the capacity of LexisNexis Risk teams for day-of and current week Operations... ...for workforce decision-making (e.g., staffing, learning and development, talent management, diversity and human resource compliance)....
- ...As a Manager Workforce Management, you oversee the operational success of the Workforce Management team. You enable efficient workforce... .... You manage the performance, drive engagement, and foster development of your team. Provide direction to the WFM team, ensuring alignment...
- ...JOB SUMMARY The Workforce Strategy & Reporting Lead plays a pivotal role in optimizing organizational efficiency and productivity by... ...objectives. The analyst will also be responsible for the design, development, and delivery of workforce-related reports and dashboards to...
- ...Planning is responsible for leading a team of analysts in the development of accurate short-term volume and staffing forecasts and the creation... ...Qualifications: Minimum of 3+ years of experience in a Workforce Management (WFM) function, with at least 1-2 years in a...
- ...Overview The Workforce Planner is responsible for maintaining the hiring plans, developing rolling forecasts, generating schedules, maintaining rosters, and the like on a weekly basis. The focus is to provide guidance on staffing levels needed by each program...
- ...plans, including contingencies. Shared resources supporting the Command Center must attend functional meetings, complete Train-the-Workforce sessions, and meet Workforce Analyst requirements. Principle Accountabilities (Key Result Areas) Responsible for supporting...
- ...industry, we empower you to shape a brighter way forward so you can thrive professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLL's global operations platform, delivering services from capability centers in India, the Philippines,...
- ...Overview The Reporting Analyst is responsible for managing the report development and analysis for all WFM programs/accounts across all sites of IBEX Global Philippines, Inc. - Recommending establishment of new or modified reporting methods and procedures to...
- ...work-related experience required supervisory experience (WFM setting). ~ Strong Interpersonal skills. ~ Strong Leadership and Development skills to manage complex role. ~ Flexible to work on any shift schedule and demands of the business. ~ Advance skills in...
- ...are currently seeking an experienced professional to join our team in the role of Workforce Administration Lead . Job Responsibilities: Assist the team in the developmental projects relating to process improvements/re-engineering as well as ensuring these...
- ...Data Analysis & Forecasting Workforce Forecasting: Analyze historical data, market trends, and business plans to develop accurate... ...staffing needs. Reporting & Data Visualization Dashboard Development: Design, build, and maintain interactive & user-friendly dashboards...
- ...stakeholders in the business to build an understanding of business need in the short and longer term. Including, but not limited to: BA Workforce Planners GEC Directors Project Managers, Account Leads and Arcadis Way Project Managers Business Leaders in country BA...
- ...managing over $100B in claims across Australia. The Opportunity Step into a senior leadership role where you'll guide a team of Workforce Planning Officers, drive strategic forecasting, and shape workforce capacity across multiple sites. You'll be the go-to expert for...
- ...multiple sites with tactical and strategic interventions. Talent Development: Coach analysts and coordinators to build decision-making... ...At least five years in a global contact center with three in Workforce Management. Bachelors in business data science or related...
- ...delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at TaskUs has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a presence in twenty-three locations across twelve countries, which...
- The Responsibilities: Manage the global seat allocation for agents Consolidation of data across all programs Analyzes gathered data and ensures utmost accuracy Works with WFM Delivery, Operations and other Support groups on tasks pertaining to centralized reporting...
- ...We're hiring. The Workforce Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its key performance indicators and its daily, weekly, monthly and quarterly goals. The RTA Supervisor works with the Workforce Manager and internal...
- About Us Billease offers you the easiest way to afford what you want and need today. Our brand centers around making shopping and payment processes seamless and convenient. Our customers have diverse lifestyles and are looking to enhance their shopping experiences both...
- ...with Ubiquity! The Responsibilities: Understanding of key business objectives, timeframes, and requirements associated with Workforce Management Responsible for tracking, forecasting analyzing real time management and planning of assigned call volume,...
- ..., end-to-end solutions for customer experience management, back-office/risk operations, and business transformation. Real Time Workforce Management Supervisor The WFM Supervisor ensures that the Real Time Analysts take actions to ensure the company achieves its...
- ...we empower you to shape a brighter way forward so you can thrive professionally and personally. JLL Business Services (JBS) Workforce Management (WFM) JBS is JLL's global operations platform, delivering services from capability centers in India, the Philippines,...
- ...Role Details Type of Support: Workforce Management Contract Duration: Full Time Training Schedule: Open to shifting schedules... ...sessions mentorship and opportunities for cross-functional development Company Culture Is At Our Core Core values give our work...
- Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should...
- ...maintain accurate forecasts and capacity plans that drive our workforce strategy. What Part Will You Play Forecasting Develop... ...Knowledge - As a highly skilled specialist contributes to the development of concepts and techniques. Completes complex tasks in...
- ...Position Summary: As an WFM Business Partner-Senior you align workforce management strategies with overall business objectives. You serve as an advisor and liaison between the workforce management function supporting a large sized account or a group of medium accounts...
- Job Responsibilities: Send interval / hourly reports like Attendance Report, Intraday Performance Report, Productivity Report, etc. System issue tracking Responsible for the monitoring of all issues that may impact service levels (SL's) and take the appropriate...
- ...Optimise call centre operations and drive efficiency with Symbos. Symbos is expanding and looking for a Workforce Management Analyst (Dialer) to join our team. If you have a knack for data analysis system management and process improvement in a contact centre environment...
- Company Description Sutherland is a digital transformation company focused on delivering exceptional experiences for both customers and employees. For over 30 years, we have been entrusted with caring for our clients' customers - a responsibility we believe we should...