Workforce Manager
Full-time
WNS Global Services
WNS, part of Capgemini, is an Agentic AI-powered leader in intelligent operations and transformation, serving more than 700 clients across 10 industries, including Banking and Financial Services, Healthcare, Insurance, Shipping and Logistics, and Travel and Hospitality. We bring together deep domain excellence – WNS’ core differentiator – with AI-powered platforms and analytics to help businesses innovate, scale, adapt and build resilience in a world defined by disruption.
Our purpose is clear: to enable lasting business value by designing intelligent, human-led solutions that deliver sustainable outcomes and a differentiated impact. With three global headquarters across four continents, operations in 13 countries, 65 delivery centers and more than 66,000 employees, WNS combines scale, expertise and execution to create meaningful, measurable impact.Why Join Us?
We promise our employees to experience role clarity, coaching and mentoring, professional development and structured career path through our 5 people promises and keeping employee experience at the core. Experience the culture of Outperformance, engagement, celebration and enjoy wide variety of best in class benefits including free HMO coverage for self and dependent from Day 1 ; Also contribute to society through our WNS Cares Foundation , where you have the opportunity to support meaningful initiatives and make an impact in the community.
Job Description
• Manage end-to-end WFM & MIS functions, including forecasting, capacity planning, scheduling, RTA, and reporting.
• Support operations and team members by addressing staffing, performance, and process requirements.
• Monitor operational capacity and WFM KPIs to ensure targets are met or exceeded.
• Provide coaching, training, and effective communication across the team, operations, and clients.
• Maintain and continuously improve WFM processes, documentation, and reporting.
Qualifications
• Minimum 3 years of WFM experience with strong knowledge of call center and WFM metrics.
• Proficient in MS Office, reporting, data analysis, and problem-solving.
• Excellent written and verbal communication skills.
• Strong time management, organization, multitasking, and adaptability.
• Able to manage multiple projects, work independently, and meet tight deadlines.
• Demonstrates initiative, positive attitude, strong work ethic, and leadership capability.
Additional Information
Benefits and Company Perks:
• Structured career path• Growing and expanding team – more internal career progression opportunities for all
• Safe work environment
• Free HMO coverage from day 1, including your domestic partner
• Skills training opportunities
• Paid leaves
Vacancy posted 26 days ago
Similar jobs that could be interesting for youBased on the Workforce Manager in Manila vacancy
- ...Job Posting Title Workforce Manager Job Description This role leads a global team of contact center agents, overseeing daily performance, response time and service goals, and workforce management operations, including the team in Manila, Philippines. The leader...
- ...including the United States, Mexico, United Kingdom, Australia, Japan, India, and the Philippines. Job Description The Workforce Management Analyst plays a critical role in the day-to-day operational management of Turnitin’s global Technical Support organization....
- ...where you have the opportunity to support meaningful initiatives and make an impact in the community. Job Description • Manage end-to-end WFM/MIS functions, including forecasting, capacity planning, scheduling, and real-time management. • Monitor staffing,...
- ...remote talent platform supporting global businesses with distributed professionals, managing the full lifecycle from sourcing to training and deployment. Role Overview As Workforce Staffing Manager, you will own and build the end-to-end hiring engine - scaling...
- ...monitoring, attendance tracking, and operational issue resolution. Provide insights to Ops on workforce quality, incentive performance, and behavioral trends. Manage a team of trainers and administer the end-to-end onboarding training program for new warehouse hires...
- ...Requirements ~3+ years Workforce Management experience, focused on Scheduling & Intraday management ~ Strong in schedule planning, forecasting, and staffing adjustments ~ Able to work onsite and handle basic real-time escalations when needed Description...
- ...implement effective, lasting solutions. • Attention to detail: Manage multiple priorities independently while maintaining data... ...strategies; deliver concise, executive-level presentations and align workforce plans with business goals across teams. Scheduling support...
- ...functionality. Ensuring smooth operation of applications helps support organizational success. Responsibilities: Design, develop, and manage API proxies using Apigee for secure and scalable integrations. Implement API security policies, traffic management, and...
- ...dietitians to support patients across preventative health, weight management and specific women's and men's health conditions. We joined... .... We hope that's you. About the Role As a Global Workforce Management (WFM) Specialist , you will play a critical role...
50000 Php
...operational support across rostering, compliance, onboarding, and workforce processes. This role will work closely with internal teams,... ...to ensure smooth workforce coordination, accurate record management, and timely completion of operational requirements. The ideal...- ...Job Description Wrist Service Center is looking for a Workforce Business Intelligence Analyst who will serve as the HOO's business... ..., SLA, quality, staffing and scheduling data into a trusted management view and forward-looking capacity decisions. The role also acts...
- ~ Develop, maintain, and monitor workforce schedules to meet operational demands. ~ Coordinate with operations and other departments... ...service levels. ~Minimum of 1 year experience as a Workforce Management (WFM) Scheduler in a BPO/Call Center environment. ~Willing...
- ...based dermatology group looking to hire a full-time HR Audit & Workforce Analytics Administrator based in the Philippines. This is a... ...recruiting, onboarding, employee-file maintenance, audit follow-up, and manager-support workflows. The role requires reliable availability...
- ...Oversees all HR functions, acting as a bridge between management and employees, handling recruitment, onboarding, performance management... ...relations, legal compliance, and culture building, to align workforce strategy with business goals for a productive workplace. Responsibilities...
- ...strategies with organizational objectives. Oversee performance management systems, employee engagement programs, and organizational... ...operational excellence and deliver impactful results. Support workforce planning initiatives, including hiring strategies for...
- ...Key Responsibilities Lead, manage, and develop operations teams to achieve client service level agreements (SLAs), key performance indicators (KPIs), and business objectives. Oversee workforce planning, scheduling, and resource allocation to ensure smooth and efficient...
- ...Trilingual (Mandarin, English, and Tagalog). ~ Ability to translate management directives from Mandarin to local HR policies and employee... ...hub between the Chinese bosses (Steven/Ernest) and the local workforce. Implementing and maintaining company standards and...
- ...us here! What We’re Looking For: The Onboarding Success Manager plays a mission-critical role in how we bring restaurant clients... ...to empower small businesses to thrive. We believe a diverse workforce is paramount to our success. We welcome talent from all backgrounds...
- ...content worldwide. About the role: As the Support Operations Manager, you will own and grow Snappr's full customer support function,... ...improvements Partner closely with Product, Engineering, Workforce Management, and Knowledge Management to launch and operationalize...
- ...here ! What we’re looking for As Strategic Operations Manager, you will be the bridge between strategy and execution, ensuring... ...empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds...
- ...What we’re looking for: We are looking for an experienced Manager, IT Operations that will own the global strategy and execution... ...empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds...
- ...terminology, HIPAA, and healthcare compliance standards. Experience managing healthcare documentation teams, deployment processes, or... ..., and process improvement projects. Partner with Workforce Management, Quality Assurance, HR, and Operations teams to ensure...
- ...processes Develop and implement HR policies and procedures Manage employee relations and performance evaluations Ensure... ...employee records and HR databases Collaborate with management on workforce planning Educational Qualifications: Bachelor’s degree in Human...
- ...Our client is seeking an accomplished and hands-on Country Manager to provide full operational leadership for our Philippine business... ...with responsibility for service delivery, client relationships, workforce performance, leadership development, operational infrastructure...
- ...ownership of their contributions. Job Purpose The Sales Manager is responsible for leading, mentoring, and driving a high-... ...team to position our brand as the definitive category leader in workforce financial wellness. Requirements 1. Strategic Leadership &...
- ...the complexity out of the financial workflows–including everything from global payments and compliance to multi-currency and workforce management, to providing working capital and business intelligence–we give businesses the tools they need to work efficiently worldwide...
- ...opportunity for an experienced and dynamic Partner Development Manager (PDM) who will be responsible for identifying, recruiting, and... ...sense of belonging, and we continue to work toward creating a workforce that represents the diversity of our customers and communities....
- ...Job Description: What's the role A Regional Territory Manager is responsible for driving sustainable business growth across a... ...management team supported by a highly skilled and highly motivated workforce. Our organizational structure is based on a lean and fit-for-...
- ...Job Description Position Summary The Service Desk Manager owns the performance, strategy, and leadership of Arraya's Global... ...Arraya's Global Service Desk organization. Ensure staffing, workforce planning, scheduling, and coverage models support client requirements...
- ...streaming era, we are actively seeking a talented Marketing Pop Hub. Manager to drive our extensive, hit-laden local catalogue's success in... ...and socially diverse society, Sony Music’s aim is that our workforce is diverse and inclusive. Sony Music is an equal opportunity...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Workforce Manager. Be the first to apply!
