Search Results: 5,392 vacancies
Job Description:
Monitor agent status in real-time.
Monitors inbound operations to ensure optimal staffing levels.
Evaluate adherence and take immediate action to improve performance.
Facilitates real-time discussions with necessary stakeholders.
Responsible in processing...
Kinect Incorporated
Quezon City
17 days ago
...to resolve any staffing and volume concerns
▪Updating schedules to account for breaks, paid time off, tardiness, etc
▪Using workforce management software and tools to streamline processes and enhance overall efficiency.
▪Perform other ad-hoc data analysis tasks...
WHR GLOBAL CONSULTING
Makati
more than 2 months ago
Main Responsibilities:
Manage the call volume, real time monitoring of intraday, and program break schedules.
Assist operations to maintain service level and create valuable report to do forecasting
Generate ideas for process and service improvement planning.
Use trends...
Gratitude Philippines
Taguig
a month ago
32000 Php
Basic Functions
Responsible for managing staffing models and scheduling processes
Role & Responsibilities
Manage the scheduling process of the program.
Create agent schedules, IDPs and make necessary adjustments as necessary.
Acts as backup to the WF ...
VCC Link, Inc.
Pasay
10 days ago
...balance
Employee referral programs
About the Role:
This is where youu0026rsquoll shine:
Data Analysis:
Collect and analyze workforce data to identify trends, patterns, and key performance indicators (KPIs).
Utilize statistical methods and tools to interpret data...
...DESCRIPTION
Summary
Responsible for the development and maintenance of a comprehensive forecasting and scheduling model by using Workforce Management tools to analyze trends, prepare forecasts (Volume, AHT, and Shrinkage), create staffing requirements, and generate...
40000 Php
Qualification Requirements
• Bachelor’s degree in any discipline
• At least 2 years of professional experience
• Experience in workforce planning would be an advantage
• Good organization skills; able to exercise judgment in day to day work activities
• Flexibility...
VCC Link, Inc.
Taguig
18 days ago
...is an Equal Opportunity Employer
At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures...
...Position Summary
As a Senior Workforce Analyst , you will be responsible for analyzing, forecasting, and planning workforce needs to ensure optimal staffing levels and operational efficiency. You will collaborate with various departments to gather data, monitor performance...
...As the Workforce Planning Analyst, you will be responsible for analyzing and forecasting the staffing needs of an organization to ensure optimal resource allocation and efficiency. This role involves collecting and interpreting data, creating workforce models, and collaborating...
InterContinental Hotels Group
Makati
2 days ago
...We are looking for a Workforce Management Analyst to radically improve how we forecast and manage capacity in our Claims and Customer Service departments. It will be your job to build and manage Excel based tools to improve resource planning and capacity management for...
...of more than 400 individuals in the US, Canada, Philippines, and Ukraine.
POSITIONSUMMARY:
We are seeking an experienced Workforce Analyst to assist in our growing Customer Support Organization. This role is responsible for balancing service levels, employee...
Vista Equity Partners Management, LLC
Manila
5 days ago
...Active Hiring
Workforce Analyst (Perm WFH)
The Workforce Analyst is responsible for the smooth operational performance of areas supporting call centres, telephony and back office functions. The role will produce contact volume and workload forecasts, as well...
...values: Employee Focused, Always Be Humble, Improve Everyday, Compassionate Candor, and Collectively Bring Joy.
The Workforce Management- Real Time Analyst serves as the primary person in charge of ensuring staffing plans are carried out and adjusted as needed. Daily...
SupportNinja
Manila
5 days ago
...Position Description:
The Workforce Management Analyst is responsible for the daily efforts to provide a great customer and employee experience by effectively delivering real-time (intra-day) & schedule management with the purpose of optimizing resources to achieve...
...The Sr Workforce Analyst is vital in ensuring that we have the best possible workforce analytics to ensure that Customer Service is optimized to help Hopper’s customers.
The Sr Workforce Analyst is vital to ensure Hopper’s OSP’s (Outsourced Providers) are monitoring...
Traveltechessentialist
Manila
5 days ago
Bachelor’s degree in any discipline
At least 2 years of professional experience
Experience in workforce planning would be an advantage
Flexibility in working hours to accommodate multiple time zones as needed
Working knowledge of firm standard technology such as IE...
V-Call Center Link (VCC Link), Inc.
Taguig
a month ago
...We are looking for an in-house Workforce Analyst for an Australian Professional Home Service business that's been running for 40 years. You will play a crucial role in optimizing workforce efficiency and performance in the Business Centre which has been operating for 14...
Workforce Services Associate Manager
Manila | Mandaluyong | Taguig | Quezon City
JOB DESCRIPTION
Responsibilities:
The Workforce Associate Manager is responsible for driving corporate initiatives, delivery of metrics and optimal performance of the group through continuous...
Neksjob Philippines
Mandaluyong
10 days ago
...The IT Service Desk WFM (WorkForce Management) Analyst is responsible for preparing and managing staffing and scheduling to ensure enough agents are available to perform all required ITSD tasks, including assessment of staffing levels daily, and monitoring attendance...
