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- Job Title- Assistant Manager- Process Training Location- Megaworld, ILO(Onsite) Shift- Night Shift Req 3-5 yrs of experience in training in BPO setting. Responsibilities 1- Design and deliver process-specific training for new hires and tenured employees....
- ...Responsible for final analysis and the drafting of recommendations for the perusal of immediate manager for improving operational training designed to achieve continuous improvement of agents and trainees. Generates internal and external client reports on training data...
- ...Job Description Duties & Responsibilities Ensure strategic alignment of the training cluster with business goals. Manage day-to-day training operations. Identify training needs by consulting with stakeholders and using needs assessments. Evaluate individual...
- ...Coordinate safety drills (fire, earthquake, emergency evacuation) and ensure readiness of emergency response teams Provide training and awareness sessions on workplace safety, ergonomics, and health guidelines Maintain accurate records of safety audits, incident...
- ...presentation, interpersonal, and networking skills. • Capable of amicably solving customer’s/client’s complaints. • Highly persuasive, goal-oriented, assertive, creative, innovative, adaptable, and analytical. • Willing to undergo two (2) weeks of training in Ortigas, Pasig.
- ...Offboarding Facilitate new hire onboarding, including document collection and orientation. Coordinate with departments for training and role familiarization. Manage clearance, exit interviews, and turnover documentation for resigning employees. Government...
- ...productivity, safety, and company values. Drive Learning and Organization Development initiatives, including technical and safety training coordination, supervisor and foreman development, leadership programs, and succession planning. Partner closely with project...
- ...unresolved customer problems. Technical Support Representatives performing at this level will be required to utilize skills from training, education, experience, or certifications to fulfill their daily responsibilities. This position will also assist with account...
- ...level in College (no back subjects/incomplete units) At least 1 year customer service in contact center environment or equivalent training (2 years preferred) Willing to work on business unit holidays and/or render overtime when necessary Must be in current role...
- ...customer queries by phone, chat and e-mail using the Best Practice guidelines. Adhering to Business/Process requirements as per SOP/Training Module. Develop in-depth knowledge of their process/business Complete RCA(Root Cause Analysis)for any escalations received...
- ...network infrastructure and computer systems including experience in different network devices and computer systems. Willing to be trained at LifeBank Iloilo City, travel, and be assigned to ANY area within the organization (Luzon, Visayas, Mindanao) How To Apply...
- ...Manager will be responsible for overseeing day-to-day restaurant operations, ensuring customer satisfaction, managing staff hiring and training, and maintaining high standards of food & beverage service. Qualifications Customer Satisfaction and Customer Service...
- As an Estimator, you will be trained to do the following: Analyze architectural plans and actual measurements Prepare a materials cost estimate for roofing materials and insulation Prepare cutting list/production writing Check job order before production Provide...
- ...problems and escalate issues when necessary. Maintain accurate records of technical issues and solutions in a ticketing system. Train end-users on basic troubleshooting techniques and the proper use of desktop systems. Skills Requirements: Proven experience...
- ...conversations with professionalism and empathy. Basic understanding of financial products, credit, or debt resolution is an advantage (training will be provided). Proficiency in using CRM tools and call center systems. High school diploma required; bachelor's degree...
- ...the team. Ensures that all team members are aware of policy and procedural updates by coordinating for / facilitating recurrent training of agents. Gathers information on Client updates on policies and procedures, and conducts weekly training sessions that center on...
- ...Shop Ads Manager. Learn how paid media such as Meta Ads and Google Ads integrates with e-commerce growth. Complete internal training modules on marketplace fundamentals, analytics, and campaign management. Requirements Currently pursuing a Bachelor's Degree...
- ...may include, but are not limited to: ~ Attend review and USRN Academy Program for purposes of preparing for the NCLEX. Undergo training. ~ Pursue completeness and timely submission of NCLEX and Boards of Nursing Licensure Requirements while also abiding by and conforming...
- ...responsible for profitability including revenue, margins, billing, seat utilization and retention • Ensures program has proficient training, staff development, and effective employee relation/recognition programs • Selecting, training, developing, and managing...
- ...with Google Sheets and Google Docs. Detail-oriented: Has a sharp eye for scanning for errors. Expert in learning: Can easily be trained in learning the processes. Communication: Excellent command of the English language in speaking and writing. Can self-manage:...
- ...form and guidelines for new lines of business or when CE strategies are updated. Verint - Ensures tool's usage, as well as self-training for all available versions, practices and maintains an open communication with IT, and TI POC to report any outages, etc....
- ...the resolution. The customer compliant unit may review cases to ensure compliance with the complaint handling process. Only trained Customer Support Agents and the Compliant Handling Unit staff are authorized to handle and record PII and SPI from OTC customers....
- ...Proven experience in managing a service and support focused team culture 1 Year plus experience in a senior agent role Job Types: Full-time, Permanent Benefits: Company Christmas gift Company events Health insurance Opportunities for promotion Paid training
- ...management (CRM) system Escalating complex issues to the appropriate team or supervisor when necessary Participating in ongoing training and development to continuously improve your knowledge and customer service skills Adhering to company policies, procedures,...
- ...documentation and audit evidence Coordinate audit responses and information requests Maintain audit-ready records at all times Training, Inductions & Communication Coordinate remote inductions and project briefings Maintain digital training and competency...
- ...Identify gaps, lead continuous improvement efforts, and streamline operations across the revenue cycle. Work with quality and training teams to ensure accuracy, consistency, and upskilling within the team. Required Qualifications: Bachelor's degree in Business...
- ...optimizing, and translating customer journeys and internal workflows into AI-ready process formats. This supports automation, SmartAgent training, and operational transformation across clients. The role also includes proofreading other process specialist guides to ensure...
- ...~ Rice Allowance ~ Clothing Allowance ~ Holiday Gift ~ Bereavement Assistance ~ Free Lunch Daily ~ Paid Time Off ~ Training and Staff Development ~ Employee Engagement Activities ~ Opportunities for Internal Mobility Job Purpose The Call Center...
- ...Critical Thinking - Ability to analyze information objectively to form judgment (data driven conclusions). Six Sigma certification/training is preferred. Keen attention to details. Ability to multi-task, prioritize and manage time effectively. Demonstrates...
- ...or overseeing an accounting, financial support, or audit function You must also possess effective communication, presentation, training, planning and organizational skills, and controls mindset You must be open to do fieldwork as deemed needed; knows how to drive...