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- ...telecommunications equipment. Maintain records and documentation of all support interactions and resolutions. Escalate complex issues to Tier 2 support while ensuring customer satisfaction. Requirements Educational Qualifications: Bachelors degree in...
- ...Join our team as a NOC Tier 1 Support Engineer to provide first-level technical support for VoIP systems. You’ll troubleshoot issues, manage PBX and VoIP platforms, monitor systems, and ensure excellent customer experiences. Key Responsibilities: Provision...
- ...ROLE SUMMARY Our client is an MSP (Managed Services provider) servicing SMB clients in the New York area. They are looking for a L2/Tier 2 Technician who will troubleshoot, resolve, and document client technical issues. He/she will provide remote support and...
- ...once and fast learner. If you are not familiar with LAN/WAN technologies, please do not apply. The Network Operations Center Analyst (Tier 1) performs routine tasks to maintain network and server equipment while relying on instructions and pre-established guidelines to...
- ...uniting people of passion who believe they can make a difference, we are confident that we can achieve this goal. Job Description Tier 1 Service Manager acts as point of contact (POC) for customers on after sales operational matters DUTIES AND RESPONSIBILITIES...
- LevelBlue reduces risk and builds lasting resilience so organizations can innovate and advance their mission with confidence. As the world's most analyst-recognized and largest pure-play managed security services provider, LevelBlue elevates client outcomes that matter:...
- ...stage of the process, if you do have any questions, please feel free to reach out We're looking for a Customer Success Engineer (Tier 1) to be the first point of contact for our customers. In this role, you'll provide quick, effective support to help customers get...
- **PLEASE CAREFULLY READ ALL THE DETAILS BEFORE APPLYING*** JOB TITLE: Help Desk Engineer- Tier II Work Type: Remote/WFH Fulltime Working Hours : Monday-Friday from 9am-6pm Pacific Time (1 hour lunch) Start Date : TBD ABOUT US: We are a Managed...
- ...Our Company At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations...
- ...DUTIES and RESPONSIBILITIES: Be available to receive live daily calls, emails and chats to Triage, and action escalations from Tier 1 Provide world-class technical support via telephone, email, and chat for Turnitin customers experiencing escalated technical issues...
- ...Technical Support Engineer (Tier 2) Location: Remote, U.S.Based Company | Employment Type: Full-Time About the Role We are seeking a highly motivated and hands-on Technical Support Engineer (Tier 2) to join the team supporting a fast-growing, U.S.-based...
- ...growth ~900+ promotions given each year ~2,700+ leadership training courses A SNAPSHOT OF YOUR ROLE As a Support Analyst – Tier 1 , you will be the first point of contact for our clients, delivering outstanding customer support across phone and email channels....
- ...Overview: As a Senior Network Operations Analyst (Tier 3), you will be a key technical resource responsible for managing and resolving complex network-related issues that cannot be handled by lower-tier teams. You will support multiple customer environments and...
- ...Job Description Job Title: Onboarding - Tier 1 People Leader Company: GM Philippines, Inc Job Summary:** As an Onboarding - Tier 1 People Leader, you will be responsible for overseeing and optimizing the onboarding experience for new hires at GM. You will lead...
- ...and connectivity solutions at competitive rates Job Description RESPONSIBILITIES INCLUDE: Lead and coach a team of 5 Tier 1 Telecom Technicians Prepare, analyze, and understand repair center reporting metrics to motivate team in order to achieve...
- The Tier 1 Network Engineer serves as the first line of execution and support for standard network connectivity services for Network Infrastructure Delivery team. This role is responsible for managing day-to-day circuit activations, decommissions, service verification,...
- ...Escalate to Senior/Lead Technician on shift as necessary for trouble resolution Troubleshoot and interact with leads, managers and tier 2 techs to make sure the customer issues are resolved as quickly as possible. Work with other departments to help in resolving...
- ...growth startups and dynamic companies, from the comfort of their own homes. About the Role As a Technical Support Specialist (Tier 2), you'll be instrumental in ensuring that customers receive exceptional support for a suite of software products. Your role will...
- ...Our Company At DOXA, we are dedicated to connecting businesses with top-tier talent across various industries. Our mission is to deliver innovative solutions that drive exceptional outsourcing services, enabling companies to expand their teams and grow their operations...
- ...This is a remote position. SUMMARY We are seeking an experienced Tier III Support Technician to join our Managed Services team supporting nonprofit organizations. This role is responsible for handling escalated technical issues, client portal requests, and email...
- ...Job Summary: The Tier 1 Service Desk Specialist is responsible in providing technical support to clients, diagnosing and resolving complex technical issues, and managing inquiries efficiently to ensure high levels of customer satisfaction. Tasks and Responsibilities...
45000 - 60000 $ per year
...At Proper Sky, you'll learn our systems, improve them, and bring value every day. About The Role The Support Desk Technician (Tier 1) at Proper Sky is the first point of contact for our clients' IT support needs, delivering responsive, professional, and high-...- Job Summary : Staff4Me is seeking a focused Network Operation Center (NOC) technician to join our team, ideal for professionals looking to advance their career in a collaborative and challenging environment. In this role, you will be responsible for ensuring the optimal...
- ...Staff4Me is a leading technology company seeking a skilled and experienced Network Engineer (Tier 4) to join our dynamic team. As a Network Engineer (Tier 4), you will be responsible for designing, implementing, and maintaining complex network solutions to meet the business...
- Position Overview: The IT Helpdesk Support provides technical support to healthcare clients in a designated metro area, assisting end users remotely and on site to keep systems and devices running smoothly. Strong customer service skills, a passion for technology, and...Remote job
- ...by HR teams to streamline and modernize traditional human resources processes. Position Overview The client is looking for a Tier 1 Customer Care Agent to join our Customer Care team. In this role, you will serve as the first point of contact for our customers,...
- ...permanent position ● Competitive compensation package and benefits ● Be part of a dynamic US Team ● 13th-month pay ● Access top-tier health insurance, including dental coverage. ● Personal development and training opportunities ● We cover Government-mandated...
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Cebu15 days ago - ...innovative security tools — including Cloudflare Zero Trust. This is a career-starting opportunity for someone eager to grow into a Tier 2+ role in the next 12–18 months. What You’ll Do: Monitor and triage incoming security alerts from Cloudflare and other...Remote job
- ...About the job: Tier 3 Support Specialist (Nueva Ecija) | Hybrid Work setup: Hybrid (3 days onsite, 2 days remote) or flexible for fully onsite/WFH with occasional office visits. Work Schedule: Predominantly Night shift, but must be flexible to shifting schedules...
- ...Flexible work environment working fully remote Modern laptop/hardware provided by us Specialized training in AI and LLM tools Global exposure and the opportunity to work with top-tier founders Endless opportunities for personal and professional growth...
