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- ...Role Overview As a Customer Service Agent, you will be the first point of contact for our client’s customers. You will deliver a high-quality customer experience across both online and in-store channels, helping customers with inquiries, resolving issues, and ensuring...
- ...outstanding experiences! Role overview As a Player Engagement Agent, you'll serve as the essential link between our clients and the... .... Investigate and resolve player inquiries promptly through ticketing, email, or chat. Assist internal teams with project-related...
- Client Services Agent Position Description . Resolves questions and issues with sales agreements and account documentation. . Coordinates the management of the documents' database; ensures the alignment and integration of documents in adherence to the client's standards...
- Key Responsibilities: Conduct outbound calls and follow-ups with borrowers regarding overdue accounts. Negotiate payment plans and secure timely settlements in line with company policies. Maintain accurate and updated records of all collection activities in the...
- ...wants you to grow and succeed. What you’ll do Serve as the first point of contact for customers seeking assistance via ticketing system on timely manner. Post sales order management and invoicing support. Gather and document relevant information for escalation...
- ...wants you to grow and succeed. What you’ll do Serve as the first point of contact for customers seeking assistance via ticketing system on timely manner. Post sales order management and invoicing support. Gather and document relevant information for escalation...
- Corporate Banking Relationship Agent- Project Based Position Description orporate Banking Relationship Agent (Open for Fresh Graduates w/ Joining Bonus) Position Description Are you passionate about helping people and looking to build a rewarding career in customer...
- ...Assurance Analyst takes responsibility for monitoring and documenting agent call quality in support of the departmental quality goals and... ...as required. . Monitors and reviews agents' call and/or ticket case handling for accuracy of information in accordance with client...
- ...in product, processes, and peer development. You’ll be a change agent on the team solving high-impact problems, supporting cross-functional... ...support. Log, manage, and follow up on all customer support tickets Perform problem-solving tasks, provide answers to product-...
- ...Team Management • Lead, mentor, and motivate service desk agents to maintain high performance, productivity, and morale. • Assign... ...communication abilities. • Proficient in service desk software, ticketing systems, and ITIL framework. • Skilled in troubleshooting,...
- ...recommendations, market research, and client-specific purchasing history. Prepare and maintain quotes in ConnectWise Sell and manage related tickets in ConnectWise Manage. Work with vendors to negotiate pricing, confirm lead times, manage stock updates, and resolve supply...
25000 Php
Customer Service Representative - Travel Metro Manila | Onsite Sapient About us Sapient is expanding and looking for Customer Service Representatives in Metro Manila. Join our team and enjoy a competitive salary of up to ₱25,000 per month, performance incentives, ...Sapient Global Services
Pasig28 days ago- ...other departments for further assistance in resolving the customer’s concern. ~ Sending out recalls/Working on the open dispatch ticket ~ Answering direct emails sent to them by the customer. Receiving and placing telephone calls to respond to and resolve customer...
- ...email Additional Duties ~ Perform other duties as assigned Tools and Systems Used Help Scout (customer interactions and ticketing) Sellercloud (order entry and monitoring) Shopify (order imports from SM Website) Swiss Madison (product specifications and...
- ...terminology and strong knowledge in MS Excel and Google sheets Ability to complete a high volume of service requests and incident tickets efficiently Has hands-on experience or theoretical knowledge with Enterprise Ticketing systems (Ex: Remedy, Service Now and SD...Remote job
- ...responsible for the day-to-day management of your team. You will serve as a point of escalation for issues outside the authority of an agent. You will also be working with the Client Experience Manager as well as the People Manager to identify growth and development...
- ...genuine variety, proper project work, and a US-based MSP client that actually knows how to run a good team. No two weeks the same. No ticket treadmill. Just real infrastructure work across a diverse client base, the kind of environments that keep your skills sharp and...
70000 - 90000 Php
...ping them. Structured, supported, and never left hanging at 2am with a P1 and no backup. What You'll Be Doing Handling tickets across Microsoft AD, Azure, M365, and Exchange while Australia sleeps Troubleshooting desktops, servers, firewalls, and networks...- ...prioritization of trades that need to close ~ Responsible for daily settlements of bank loans, including interfacing with ClearPar, Brokers, Agents, and Trade Counterparties ~ Timely resolution and escalation of all inquiries and issues related to loan processing ~...
- ...Sales Cloud, Service Cloud, marketing-related processes, CPQ, custom applications, and integrations. Improve support processes, ticket handling, root-cause analysis, documentation, and recurring issue reduction. Guide QA, sandbox management, code/configuration control...
- ...Support team for: ~ Data and Methodology Questions ~ Unusual Trends & Coverage (part of Data Quality Issues) ~ Triage tickets and cooperate closely with various operations departments to resolve client queries through an efficient workflow – being the only...
- ...Hyper-V. Strong PowerShell scripting skills for automation and operational support. Experience with patch management tools, ITSM ticketing systems, and structured support processes. Exposure to enterprise infrastructure technologies such as VMware vSphere, Cisco UCS, and...
- ...customers, introducing insurance products and services, qualifying customer interest, and scheduling appointments for licensed insurance agents. The role requires strong communication skills, sales confidence, and the ability to handle objections effectively. What You’ll...
- ...Job Description The IT Support Engineer (Level 3) is the top internal technical escalation resource, receiving complex tickets and project assignments through the service dispatcher and working closely with the Engineering Manager to ensure all work is completed...
- ...Identify and resolve system issues, providing support to users and acting as a liaison between IT and business teams. Covers both Ticket based, Meeting based and Project based troubleshooting assistance. User Training: Develop and deliver training sessions and...Remote job
- ...You’ve been grinding remote tickets for years. You’ve mastered the queue. You’ve soloed Exchange. You’ve tanked Azure outages and DPS’d your way through AD forests. Now it’s time to squad up with a team that backs your skills, feeds your curiosity, and actually...
- ...SBC and PBX related voice faults on Vodia, Audiocodes, and Sonus/Ribbon platforms. Manage customer correspondence through the ticketing system, escalating and responding within SLA. Raise and escalate faults to upstream carriers and engineering team members....
- ...projects simultaneously without letting details slip. Tech-savvy and quick to learn new SaaS platforms; comfortable with CRMs, ticketing tools, video conferencing, and basic reporting. High level of empathy, patience, and professionalism, especially when working with...
- ...customer-facing team where service quality, consistency, and experience matter just as much as technical outcomes. You will own the ticket environment end to end. That means accountability for flow, quality, prioritisation, escalations, and outcomes across your pod....
- ...inventory integrity Identify, investigate, and resolve order, address, and system-related errors Manage and action helpdesk tickets, escalations, and priority tasks Communicate clearly and accurately with customers regarding order updates, delays, and resolutions...
