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- ...agency to provide experienced, culturally fluent customer support agents for a premium, high-profile DTC brand. The role requires a warm,... ...Excellence Maintain a consistently high standard of ticket quality, documentation, and internal notes Flag recurring issues...Remote job
- ...Philippines, and they are looking for a skilled front line chat support agent for their software solution. Take this amazing career... ...very high level of comfort using computers, cloud software and ticketing systems such as Intercom or Zendesk is advantageous....Remote job
5 - 6 $ per hour
...seamless experiences and lasting relationships, guiding clients every step of the way. POSITION SUMMARY: As a Communications Agent at Home Team Vacation Rentals, you will play a vital role in ensuring exceptional guest experiences by providing top-notch customer...Remote job- About JWay Group, Inc. At JWay Group, Inc., we excel in delivering innovative and high-quality business solutions to our clients. Our team is driven by a culture of collaboration, continuous improvement, and a commitment to client success. Join us to be part of a ...Remote job
- ...new team members! POSITION SUMMARY: We are excited to expand our team with the addition of two Short Term Rental Guest Services Agents. In this vital role, you will be the heart of our guest interactions, ensuring their stays are seamless and memorable....Remote job
- ...job? We got you! Join us if you have the experience, skills, and #WFH setup. Read on to learn more. Position: Customer Service Agent (Calls, Emails & Chats) Working Hours: Shifting schedule, predominantly US Business hours Hiring Company: We run customer service...Remote job
- ...Outbound Call Center Agent This is a work remotely position based in Cebu, Philippines Looking to work at fun and dynamic software company? We're a growing software company looking for experienced Customer Service Advocate. As a winner of the 'Houston Best & Brightest...Remote job
- COMPANY OVERVIEW: Welcome to Hallson Hospitality Co., a premier property management and real estate investment company based in Nashville, TN. Founded with a passion for creating beautifully designed short-term rental properties, we specialize in curating an exceptional...Remote job
- ...collect leads, and prioritize opportunities—powered by our AI agent, Miles. We’re growing quickly and looking for an experienced technical... ...for setup, activation, and ongoing use of Distance. Work in ticketing systems to ensure timely responses and SLAs. Partner with...Remote job
- ...development. This is not a greenfield project. This is not a “ticket-taking” role. You will inherit: an imperfect codebase,... ...generation) AI orchestration frameworks (Langflow or equivalent agent/workflow orchestration) You don’t need to invent new models....Remote job
- ...Requirements: Proven project management experience, preferably in IT or MSP environments Strong experience with Autotask (ticketing system and billing platform) - this is essential Proficiency with Microsoft Outlook for calendar management and scheduling...
- ...if we can do a Google Business Profile post for them. The specialist will either complete the edit/ post on their end, or submit a ticket to the correct team in order to complete. Work as a Team: Collaborate with departments like Account Management and the GBP Specialist...Remote job
- ...integrations with third-party tools Write clean, testable code and contribute to code reviews and engineering standards Work from tickets/specs, ask clarifying questions early, and communicate progress clearly Help improve engineering processes (documentation,...Remote job
- ...between 3:00 AM-9:00 AM PST. Schedules are planned in advance and rotate across the team. Responsibilities: Effectively manage ticketing queue to ensure timely and accurate responses back to customer inquiries Work with clients’ technical teams to troubleshoot and...
- ...the performance and customer experience of the current hero product and future core products. Analyze reviews, returns, support tickets, and NPS to identify product, packaging, or instruction improvements. Propose and execute improvements to product specs,...Remote job
- ...customer inquiries primarily via email Provide empathetic, clear, and professional support to customers Use Zendesk to handle tickets efficiently and accurately Ensure timely responses and high customer satisfaction Maintain consistency in tone, quality, and...Remote job
- ...explain Central’s AI capabilities and integrations Manage full inbound pipeline: demo requests, follow-ups, feature updates, support tickets Deliver technical product support and training to help customers maximize value from AI integrations Drive customer...Remote job
- ...maintainability. Your code will go live quickly, be used by real customers, and evolve based on real feedback. You own problems, not tickets When you take on a feature, you’re responsible for it end-to-end: understanding the problem, proposing a solution, implementing...
- ...from concept to production and ship real features that users rely on. This role is built for an engineer who thinks in products, not tickets, and is comfortable owning both the technical and experiential sides of what gets built. You will work across the stack, with a...Remote job
- ...needed. What You’ll Be Doing: Serve as the first point of contact for Tier 1 customer support inquiries via phone, email, and ticketing systems Investigate, troubleshoot, and resolve issues independently when possible, escalating to Technical Support or...Remote job
- ...prevent recurrence of incidents Develop, conduct and perform detailed analysis to identify trends and root cause using our internal ticketing system Perform call reviews and develop plans to further development Negotiate and prioritize work incidents [urgency vs....Remote job
- ...Communication tools: Gmail, Slack, Zoom CRM or helpdesk systems Preferred: Zendesk, Freshdesk, Intercom, or similar tools Ticketing systems for support and escalation tracking Notion or Airtable for documentation Benefits Compensation Package...Remote job
- ...internal and external resources. Reconcile invoice and payments. Verify and ensure accuracy of data prior to invoicing guests, agents and/or owners. Provide periodic reports and updates on delinquent accounts, contingent liabilities, and payables and receivables...
- ...Dataverse, SharePoint Lists/Libraries, SQL Server , and Excel. Build chatbots and conversational automation using Power Virtual Agents / Copilot Studio . Develop solution components like environment variables, business rules, flows, and connections . Create...Remote job
- ...support for Windows systems and commonly used applications such as Microsoft Office and Adobe Monitor, manage, and resolve helpdesk tickets, escalating issues when appropriate Maintain technical documentation, troubleshooting guides, and knowledge base articles...Remote job
- ...Prepare and analyze monthly invoices and manage collections processes. Handle new user provisioning and oversee internal IT ticket management. Manage cloud platform optimization and internal system “bloat” reduction. Maintain ownership of client and team databases...Remote job
- ...Build rapport and ensure clients feel valued, supported, and heard throughout their journey Handle incoming inquiries, support tickets, and scheduling requests promptly and professionally Client Onboarding & Product Adoption (30%) Assist new clients during onboarding...Remote job
- ...Customer Support & Issue Resolution – 50% Serve as the first point of contact for Tier 1 customer inquiries via phone, email, and ticketing systems. Investigate, troubleshoot, and resolve issues independently when possible. Apply critical thinking to determine...Remote job
- ...Responsibilities ● Support the CEO on client operations, sales-related financial insights, and key account management. ● Monitor client tickets and financial inquiries, resolving issues that impact payments or settlements. ● Manage commercial agreements, NDAs, and...
- ...Monitor inbound and outbound calls to ensure quality assurance, adherence to scripts, procedures, and compliance regulations. Evaluate agent performance based on accuracy, empathy, communication clarity, and adherence to policies. Provide detailed feedback and...