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- ...continents with a global community of athletes and partners. As we continue to expand rapidly across APAC, we are building out our Ticketing & Customer Service function and are looking for Executives, Assistant Managers, and Managers to join the team across Southeast...
600 - 800 $
...Ticketing Member | Remote | Luxury Travel We are a remote-first, globally distributed team and welcome applications from exceptional candidates around the world. Hiring decisions are based on experience, capability, and alignment with our standards not geography...Remote job- ...A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first...
- ...Role Overview The Service Desk Agent is responsible for screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems. Role Responsibilities The Service Desk Agent is responsible...
- Who We Are Memtime is one of the most successful early-stage startups in B2B SaaS, with thousands of customers in over 90 countries. We received our Series A funding and are now scaling the company. Our mission is to become the new standard for tracking time, integrated...Remote job
- Company Description Business and leisure meet at the Novotel Manila Araneta City, located in the heart of Quezon City's premier district. The hotel’s stunning contemporary design features 401 stylish suites, a pillar less Grand Ballroom, seven meeting spaces and an...
1000 - 1600 $
...We are actively expanding our network of AI Agent Specialists for upcoming and future opportunities. As organizations continue to evolve through digital transformation, we are looking to connect with individuals who can design smart solutions, streamline processes, and...6 - 10 $ per hour
...MUST READ THIS JOB POST FULLY BEFORE APPLYING We're hiring 20 full-time, high-performing Call Center Agents with excellent English and a strong background in sales, customer service, or appointment setting. This is a remote role for serious, hungry professionals...100000 - 120000 Php
...N8N Engineer (AI Agent Builder) – Philippines Company: Performacentric Location: Philippines (Remote) Compensation: ₱100,000 – ₱120,000 PHP per month (Full-Time) About Performacentric Performacentric builds agentic AI systems for small and...Remote job- ...configuration and administration Technical Troubleshooting contact center agent issues Voice Call flow design and implementation skills Handling the service request, Incident and change tickets Troubleshooting the voice issues and work with various stakeholders...
- ...supporting daily operation. Workforce Distribution to ensure tickets are routed to the most qualified available engineer based on... ...Privacy Policy. Load Balancing: Proactively reassign tasks or agents to different queues to prevent bottlenecks. Backlog...
- ...Demonstrated ownership of systems rather than task-based or ticket-only responsibilities. Core Technical Expertise (Required)... ...and observability concepts, including: SNMP, WMI, APIs, and agent‑based monitoring Designing, implementing, and maintaining monitoring...
- ...1. Global CHAT DEAL Support: Main support channel: chat & tickets The role puts emphasis on multi-tasking, empathy, and communication... ...next steps rather than advanced analysis and troubleshooting. Agents should be confident to balance speed and quality as they...
- ...providing investigation guidance and resolution direction to frontline agents. Serve as the connective tissue between customer support and... ...). Triage and report bugs surfaced through customer tickets, ensuring clean handoff to engineering with proper context and...Remote job
- ...maintain existing relationships with suppliers Requirements Advanced Excel Skills is a must • Experience in utilising a job ticketing system • Excellent communication & interpersonal skills, • Ability to work as a productive team member, • Good Time...
- ...Understanding of technical standards, best practices, and product/service capabilities. Experience using business systems, tools, or ticketing platforms. Highly developed technical aptitude. Skills Highly developed critical thinking, analytical and problem...
- ...level of the entire team Ensure that all support incidents are reported and tracked in the ServiceNow system; work through each ticket to resolution or escalate/re-assign as necessary per agreed SLAs, ensuring that the local office IT staff and requestor are updated...
118750 - 142500 Php
...compensations are processed in line with labor regulations (primary countries are Philippines, Mexico and US). ~ Triage department service tickets and respond to payroll-related employee queries, providing timely and accurate resolutions. ~ Process US final pay and partner...- ...network-related incidents, taking ownership through to resolution and keeping clients informed throughout. ~ Manage support tickets within SLAs, coordinate escalations with third-party vendors and circuit providers, and produce daily operational reporting....
- ...certifications such as CyberOps, Security+, CySA+, GCIH, CCNA or equivalent. Experience integrating security tools with SIEM platforms and ticketing systems. JOB REQUIREMENTS Should be willing to accept a long-term work-from-home arrangement. Should be amenable to a...
- ...transport and accommodations using preferences, cost, and timing considerations. Ensure necessary documentation is in place (e.g., tickets, confirmations, visas, itineraries); manage delays and rescheduling as needed. Draft correspondence and presentations with minimal...
- ...with Technical Business Analysts, Data Operations, and Quality Assurance teams, the Process Lead will set up KPI dashboards, monitor ticket flow, and proactively escalate risks to keep delivery on track. This position is central to building operational maturity ,...
- ...line support to the users across Henley & Partners Group. Responsibilities: Responsible for answering users' calls, emails and tickets. Provide technical support and troubleshooting using the company guidelines, procedures and methodology. Accept, manage and...
- ...What You’ll Do: Assist Dispatch: Evaluate technical requirements, assign suitable engineers for onsite and remote jobs, manage ticket lifecycles, and track progress to ensure timely resolution Support Engineers: Serve as the primary point of contact during job...
- ...customer-focused attitude • Locally available in UAE preferred • Overseas candidates can apply (candidate must pay own flight ticket) • Good communication skills Benefits: • Affordable accommodation available in Muweilah area • Friendly and professional work...
- ...Loyalty needs to project a professional company image by providing the best Customer experience through phone interaction, emails, ticketing, live chat and social media engagements with Customers. The Customer Operations Specialist Loyalty delivers effective...
Shell
Manila9 days ago - ...delivers excellent customer service, and maintains system uptime. Key Responsibilities: Respond to and resolve IT support tickets via phone, email, or ticketing system. Troubleshoot hardware (laptops, desktops, peripherals) and software issues (MS Office,...
- ...in line with the established support model. Meeting SLAs for system availability, uptime and reliability. Managing queues and tickets within the relevant ticket management system and meeting ticket SLAs. Support and configuration of M365 applications and other...
- ...cause request and analysis. Handle and manage the inbound customer communication (Email, Chat, Slack notification), inbound call Ticket creation and tracking. Progress update, case documentation, escalation, co-ordination of resources to resolve. Compile detailed...
- ...three competencies. ~ At least 500 hours dedicated to ETL Engineering/Development. ~ At least 300 hours of ITSM/Ticketing-System Integration/Development/Administration. ~ At least 100 hours of writing automation scripts (PowerShell, Groovy,...
