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- ...Job Summary As a Technical Customer Support Coordinator II, you will provide a variety of technical support to multiple level end users in diverse technical areas. Support includes troubleshooting, researching, and training for proprietary products. Additionally,...
- ...winning employment experience. As a Desktop Support Technician working onsite in Iloilo City... ...leading and resolving the associates' technical issues and bringing amazing support.... ...and resolve technical issues affecting agents on site through reading between the lines...
- Qualifications: • Completed High school (old or new curriculum) • Good to excellent in verbal, listening, and communication skills. • with BPO experience is a plus but NOT required (No BPO Experience are welcome to apply) •College Grad + No CCE required OR HS/SHS ...
Talent Outsourcing Channel (TORCH) Solutions
Iloilo25 days ago - ...Accountabilities The main task of a Customer Support Representative is to provide multi-skill/function type of support through various... ...a moderate degree of supervision Applies analytical and technical skills to perform a variety of activities Has good understanding...
- ...About the Technical Program Manager / Delivery Manager The Technical Program Manager (TPM) / Delivery Manager is a core leader within... ...dragged into onboarding chaos by ensuring all Implementation & Support tools are ready for go-live. Architectural Milestone...
- ...Fulltime | Iloilo (Onsite) | 7 PM- 4 AM shift About the Role As a Operations Support Representative, you will manage a range of administrative tasks, including handling inbound and outbound calls, raising work orders, coordinating with contractors for urgent tasks...
- ...Customer Support Representative Graveyard| Full-time | Iloilo (Onsite Setup) About the Role We have partnered with a company that is a leader in the provision of Risk and Compliance Auditing and Management services to the built property sector, whose clients...
- ...or Completed at least 2 years level in College (no back subjects/incomplete units) ~1–2 years of BPO experience (Voice or Blended Support) ~ Experience with accounting, billing, and account management is a plus ~ Typing speed of at least 45 WPM ~ Excellent verbal...
- ...Product Support Analyst We are expanding our support operations and seeking a detail-oriented, technically capable Product Support Analyst to join our growing team. This position plays a critical role in managing the initial triage of product-related tickets escalated...
- Sales Support Analyst Consistently perform core and general order fulfillment tasks including, but not limited to, entering orders for Lexis Nexis products and providing professional communication with internal and external customers. Assist with the processing of...
- Responsibilities: ● Generate accurate and timely client invoices based on service agreements and contracts. ● Ensure compliance with billing policies and procedures. ● Verify, classify, and record billing data to maintain accurate financial records. ● Organize and maintain...
- ...services, including design, installation, commissioning, maintenance, and testing of fire protection systems. As HSEQ & Contracts Support , you will play a critical role in ensuring that it meets the Principal Contractor obligations under Australian WHS legislation...
- ...We're looking for a Customer Support Representative with 1 - 5 years customer service experience to handle calls and email requests, raise and track work orders, coordinate urgent tasks with contractors, and process invoices and job tickets. This role supports the...
- ..., both internally and externally. Track and close outstanding jobs within agreed KPIs. Contribute to system improvements and support team development initiatives. What We're Looking For: Strong critical thinking to determine the best approach for resolving...
- ...Life insurance + retirement plan And more : Transportation, rice, and other allowances What You'll Do: Be the Voice of Support: Handle inbound and outbound communications, assisting customers with setting up applications, networks, and various technologies....
- ...Management services to the built property sector, whose clients are some of the largest corporations in Australia. As a Helpdesk Support Officer, your responsibilities will span a variety of tasks, where each situation will require careful attention, analysis, and effective...
Cooee Inc
Iloilo19 days ago - ...troubleshoot problems with services or products. ~ Ensuring agents understand and comply with all call center objectives,... ...call center experience in collections/sales/customer service/technical support. ~1 or more years of supervisory experience. Education...
- ...oversee the Learning Services teams within supported accounts. This key role is responsible... ...a rhythm for delivering high-class agent profiles. Champion the Closed Loop Framework... ...Qualifications and Skills Required (Technical) Bachelor's degree (Math, Statistics,...
- ...coaching/feedback wherever required. · Support learning and development initiatives, provide... ...Value mix) Errors, Customer priorities & Agent performance. · Maintaining a positive... ...within the team. Proficiency in technical operating systems or platform · MS Office...
- ...Manager any health/safety and performance concerns that may affect agent's fulfillment of role in Operations. Monitor service calls,... ..., and other contact methods to observe employee's demeanor, technical accuracy, and conformity to company policies. Monitor individual...
- ...designed for delivering modern customer experience by combining skilled CX operations, custom AI agents, and its innovative operating system, XOOS. The company offers support across multiple channels like chat, email, and voice, ensuring efficient and consistent customer...
- ...with brokers accredited by Business Banking and Home Loans and agents accredited by SBF. The role requires organizing visibility of all... ...the Broker Awarding events and ensures the Business Banking Support Team tracks the production of the Brokers for the rewards. Gives...
- ...journeys and internal workflows into AI-ready process formats to support automation, SmartAgent training, and operational transformation... ...the different RAG Agentic work flows, Agentic RAG, Traditional RAG, Multi-agent systems, and knowledge augmented generation (KAG)...
- ...Responsibilities: Experience working in a contact center and has an understanding of common contact center metrics (WFM, queue level, and agent level metrics) High comfort level working in MS Excel and spreadsheets, with experience building pivot tables, and writing...
- ...customers telephonically or non-telephonically with service and support issues. Diagnose and resolve problems utilizing department... ...subjects/incomplete units) Minimum of 2 years BPO experience (Technical, Sales, Finance, or Legal background is a plus) Excellent verbal...
- ...go-lives Configure and deploy core admin workflows Handle technical setup and troubleshooting during onboarding Standardize... ..., QA, and GTM teams to improve launch success Build initial support and training materials for customers Minimum Requirements...
- ...needed. Conducts research and collects reference materials for training. Provides classroom training and follow-up support to various non-technical team members. Collects follow-up exercises, evaluations, and questionnaires to improve course design. Develops...
- ...medium-sized buildings, industrial systems, and equipment. This job is part of the Engineering and Technical Services job function. They are responsible for providing support, preventive maintenance, and repairs on equipment and systems. What You'll Do Perform...
- ...for developing and implementing the strategies and content that support these initiatives, including a focus on sales-driving... ...managing a sales program Proven ability to lead & develop team of technically-minded individuals Strong analytical and problem solving skills...
- ...CRM (MBS, Salesforce). Perform other duties as assigned. Technical Skill ~ Excellent phone etiquette with outstanding Customer Service... ...learn and apply enterprise AI tools and technologies to support technical workflows and business objectives No attendance issues...
