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- ...The Quality Manager is responsible for leading the quality assurance function within a BPO environment, ensuring consistent delivery of high-quality customer interactions and adherence to client standards. This role drives performance excellence through monitoring frameworks...
- ...Objective: Hire a Quality Manager to elevate benefit verification, collections, cash posting, claims inspection, payments, data management and patient enrollment. The candidate will lead In-Process Quality, CAPAs, Complaints, and cross-functional improvements to improve...
- ...Quality Assurance Senior Manager Location: Danao, Cebu Work Setup: Onsite Schedule: Monday – Friday Job Summary The Quality Assurance Senior Manager is responsible for leading and overseeing all quality assurance and food safety functions to ensure...
- ...We are looking for a Quality Manager for one of our clients with the following details: Location: Isabela, Philippines Start date: ASAP Contract Duration: 18 months Working schedule: 6 days per week SOLAR Project experience Candidate location : Philippines...
MPH Global
Quezon City29 days ago - ...as a QA Team Lead. Key Responsibilities: Conducts quality monitoring and evaluation of inbound and outbound customer... ...reports, highlighting performance trends and improvement areas for management review. Supports coaching, feedback, and formal training...
- ...Experience in driving continuous improvement projects through six sigma with quantified benefits to customer Minimum of 5 years of Quality Manager level experience in the BPO industry Highly Preferred: ~ Lean Six Sigma - Green or Black Belt Certified or COPC (...
- ...Development: Design, implement, and refine the end-to-end Quality Assurance (QA) program, including scorecards, monitoring processes... ...Score (NPS), and Agent Quality Scores. 2. Team Leadership & Management: Lead, mentor, and develop a team of Quality Assurance...
- ...their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager - Quality Assurance Communication Surveillance . Job Responsibilities: Managing Assistant Managers (AMs) and monitoring...
- ...QMS (Quality Management System) Manager Location: Pasay Work Setup: Onsite Schedule: Morning shift Job Summary The QMS Manager is responsible for implementing, monitoring, and improving the company’s Quality Management System in compliance with...
- ...NA Job Description Primary Duties & Responsibilities • Manage 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU • Drive & improve efficiency, leading...
- ...our team today and experience firsthand our dedication to supporting People First. Job Description So what does a Senior Quality Manager really do? Think of yourself as a champion for operational excellence. You will closely monitor program metrics, provide insights...
- ...TRAINING AND QUALITY MANAGER The Training and Quality Manager is responsible for leading the development, implementation, and continuous improvement of training and quality assurance programs within a BPO environment. This role ensures that all customer-facing...
- ...The VP role will lead a team of 25 to 30 QC reviewers conducting quality control checks for the Credit Middle Office operations... ...facilitations, project discussion and QC SOP annual reviews. Manages QC Team Compliance, SLA, Capacity, Inventory, Aged exceptions...
- ...on behalf of an agriculture and animal protein, handling farm management, animal rearing, hatcheries, and related production/processing... ...across the Philippines. Our client is currently looking for a Quality Management Manager to base in Pasig City. The Quality...
- ...) Shift: Shifting Schedules Responsibilities: Financial Assessments and revenue health Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client...
- ...Setup: Onsite (MOA, Pasay) Urgency: Urgent Status: Active Account/Category/Campaign: Quality Assurance We are looking for an experienced QA Manager who can drive quality performance, strengthen coaching strategies, and elevate customer experience...
775000 $ per day
Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive... ...principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect...Accenture
Mandaluyong14 days ago775000 $ per day
...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Auditing Manager WORK SETUP: Return to Office OVERALL PURPOSE: Lead and guide Quality team. Ensures quality provides processes...Accenture
Taguigmore than 2 months ago- The Quality Management Officer assists in the overall implementation of Quality Management projects and initiatives by documenting process map, monitoring timeliness, safekeeping electronic copies of records and organizing data relevant to the function. College Graduate...
- ...Role Overview The Quality Assurance (QA) Manager is responsible for overseeing quality control throughout the development of IT products by establishing testing protocols and leading a team of QA engineers. This role involves developing and implementing quality assurance...Remote job
- ...visionary leader with a passion for excellence and a talent for developing top-tier talent? We are looking for a Training and Quality Manager to elevate our team's performance, ensure operational excellence, and drive continuous improvement. In this pivotal role, you...
- ...(Onsite) Shift: Shifting Schedules Responsibilities: Financial Assessments and revenue health. Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client...
- ...The Role: We are looking for a process-obsessed Production Manager to lead our floor with an Job Qualifications Requirements: Background: Degree in Industrial, Mechanical, or Manufacturing Engineering. ISO Knowledge: At least 2-3 years of experience working...
- ...The Quality and Compliance Manager is responsible for building strategies and systems that enable team members to achieve project goals. This role manages the day-to-day operations of the team, providing guidance to meet daily and monthly targets while ensuring all Quality...
- ...The Senior Quality and Training Manager is responsible for leading, developing, and continuously improving the Quality Assurance and Training functions to ensure exceptional service delivery across all virtual assistant programs. This role oversees quality standards,...Remote job
1200000 Php per year
...The Role: The Workforce & Quality Expert Manager will oversee the quality assurance and workforce management functions within the BPO environment. This role is crucial for ensuring operational excellence and delivering high-quality service to clients. Develop and...- ...mobility worldwide, connecting cities as we reduce carbon and replace cars. Accountability & Authorities Management: Supervise Subsystem Quality Inspectors Manage interfaces with Customer representative for sub-system of his/her scope Guide sub-system...
- ...Associate Manager - Customer Service Quality & Training Key responsibilities ● Quality Monitoring: Listen to and review chats and emails to assess agent adherence to scripts, procedures, tone, accuracy and compliance. ● Scorecard Management: Use and maintain...
- ...firsthand our dedication to supporting People First. What does a Quality Analyst do? Think of yourself as the go-to person for... ...per a defined process and escalate ongoing quality issues to management; • Verify implemented solutions or fixes to ongoing quality...
- ...beauty and personal care company . Our client is seeking a Quality Assurance Head -a dynamic professional with a strong background... ...procedures at third-party manufacturing locations and suppliers. Manage Quality Issues: Coordinate the resolution of quality management...
