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- ...our dedication to supporting People First. What does a Quality Supervisor really do? Think of yourself as someone who will provide mentorship... ...need someone with at least 2 years of prior relevant people management experience. Now let's get technical. We're looking for...
- ...Job Summary We are looking for a proactive Training & Quality Supervisor to lead the implementation of high-impact training programs... ...& Feedback: Provide actionable coaching to associates and managers to elevate service standards and reduce operational errors....
- ...our dedication to supporting People First. What does a Quality Supervisor do? Think of yourself as someone who provides performance enforcement... ...? Requirements: - At least 2 years of relevant people management experience within or beyond the BPO space. - Ability to...
- ...NYSE: WNS) is a global Business Process Management (BPM) leader. WNS offers business value... ...Responsibilities:Develop and implement quality assurance frameworks, policies, and... ...platforms.Lead a team of QA analysts and supervisors, providing coaching and performance feedback...
- ...The Quality Manager is responsible for leading the quality assurance function within a BPO environment, ensuring consistent delivery of high-quality customer interactions and adherence to client standards. This role drives performance excellence through monitoring frameworks...
- ...Quality Assurance Senior Manager Location: Danao, Cebu Work Setup: Onsite Schedule: Monday – Friday Job Summary The Quality Assurance Senior Manager is responsible for leading and overseeing all quality assurance and food safety functions to ensure...
- ...Experience in driving continuous improvement projects through six sigma with quantified benefits to customer Minimum of 5 years of Quality Manager level experience in the BPO industry Highly Preferred: ~ Lean Six Sigma - Green or Black Belt Certified or COPC (...
- ...as a QA Team Lead. Key Responsibilities: Conducts quality monitoring and evaluation of inbound and outbound customer... ...reports, highlighting performance trends and improvement areas for management review. Supports coaching, feedback, and formal training...
- ...Development: Design, implement, and refine the end-to-end Quality Assurance (QA) program, including scorecards, monitoring processes... ...Score (NPS), and Agent Quality Scores. 2. Team Leadership & Management: Lead, mentor, and develop a team of Quality Assurance...
- ...fill, cost-per-hire, source effectiveness, offer acceptance rate, quality-of-hire, and retention metrics. Companies with sophisticated... ...manpower plans aligned with business growth objectives. Lead and manage high-volume recruitment campaigns (e.g., 100+ hires per month)...
- ...NA Job Description Primary Duties & Responsibilities • Manage 'Next-Gen' Shared Services Quality Organization by consistently 'Raising-the-bar' on service-delivery standards & enable low-risk & zero-surprises BAU • Drive & improve efficiency, leading...
- ...their hopes and realize their ambitions. We are currently seeking an experienced professional to join our team in the role of Manager - Quality Assurance Communication Surveillance . Job Responsibilities: Managing Assistant Managers (AMs) and monitoring...
- ...our team today and experience firsthand our dedication to supporting People First. Job Description So what does a Senior Quality Manager really do? Think of yourself as a champion for operational excellence. You will closely monitor program metrics, provide insights...
- ...QMS (Quality Management System) Manager Location: Pasay Work Setup: Onsite Schedule: Morning shift Job Summary The QMS Manager is responsible for implementing, monitoring, and improving the company’s Quality Management System in compliance with...
- ...The VP role will lead a team of 25 to 30 QC reviewers conducting quality control checks for the Credit Middle Office operations... ...facilitations, project discussion and QC SOP annual reviews. Manages QC Team Compliance, SLA, Capacity, Inventory, Aged exceptions...
- ...TRAINING AND QUALITY MANAGER The Training and Quality Manager is responsible for leading the development, implementation, and continuous improvement of training and quality assurance programs within a BPO environment. This role ensures that all customer-facing...
- ...on behalf of an agriculture and animal protein, handling farm management, animal rearing, hatcheries, and related production/processing... ...across the Philippines. Our client is currently looking for a Quality Management Manager to base in Pasig City. The Quality...
- ...) Shift: Shifting Schedules Responsibilities: Financial Assessments and revenue health Process Management: Ensure adherence to Quality framework for existing scope and deploy the framework for any new ramp ups. identify the internal pain areas in client...
- ...Setup: Onsite (MOA, Pasay) Urgency: Urgent Status: Active Account/Category/Campaign: Quality Assurance We are looking for an experienced QA Manager who can drive quality performance, strengthen coaching strategies, and elevate customer experience...
- ...The Quality and Compliance Manager is responsible for building strategies and systems that enable team members to achieve project goals. This... ...reports, typically consisting of Quality and Compliance Supervisors and/or Senior Quality Auditors. Mentorship: Coach and...
- The Lead, Asset Management role is responsible for overseeing inventory management of Ubiquity assets and supplies by ensuring planned strategies in safekeeping, tracking, and quality control are observed and implemented. The role also manages the team of Asset Management...
775000 $ per day
...APPLICANTS WHO ALREADY HAVE THE RIGHT TO LIVE AND WORK IN THIS COUNTRY ARE ELIGIBLE TO APPLY FOR THIS ROLE--- POSITION TITLE: Quality Auditing Manager WORK SETUP: Return to Office OVERALL PURPOSE: Lead and guide Quality team. Ensures quality provides processes...Accenture
Taguigmore than 2 months ago- The Quality Management Officer assists in the overall implementation of Quality Management projects and initiatives by documenting process map, monitoring timeliness, safekeeping electronic copies of records and organizing data relevant to the function. College Graduate...
- ...Responsible for end-to-end Workforce Management (WFM) functions within the THE ICONIC contact center environment. This role oversees forecasting, capacity planning, scheduling, real-time performance monitoring, reporting, and analytics to ensure optimal staffing levels...
- ...Role Overview The Quality Assurance (QA) Manager is responsible for overseeing quality control throughout the development of IT products by establishing testing protocols and leading a team of QA engineers. This role involves developing and implementing quality assurance...Remote job
775000 $ per day
Leads a team of quality engineers through multi-disciplinary team planning and ecosystem integration to accelerate delivery and drive... ...principles and processes to define and implement key metrics to manage and assess the testing process including test execution and defect...Accenture
Mandaluyong18 days ago- ...We are seeking a results-driven Operations Supervisor / Operations Manager with strong experience in financial services accounts, particularly... ...accounts Ensure achievement of KPIs, SLAs, productivity, quality, and compliance metrics Lead, coach, and develop...
- ...visionary leader with a passion for excellence and a talent for developing top-tier talent? We are looking for a Training and Quality Manager to elevate our team's performance, ensure operational excellence, and drive continuous improvement. In this pivotal role, you...
- ...ESG Supervisor Job Summary The ESG Assistant Manager is responsible for supporting organizations in improving and reporting their non-financial performance... ...delivered within timelines while maintaining high-quality standards. Qualifications Bachelors...
- ...Healthcare Finance Supervisor / Managed Care Supervisor Reports to: GCC Finance Lead The Supervisor, Managed Care & Revenue Analytics... ...Experts, and Revenue Applications Analysts to ensure high-quality, consistent, and timely delivery of analytical outputs and...
