Quality Management Supervisor
MR DIY Philippines
Job Summary
The Quality Management Supervisor is responsible for ensuring daily execution of quality standards at warehouse level , focusing on SOP compliance, team discipline, task distribution, and operational consistency. The role ensures that all quality-related processes are properly executed and sustained at ground level.
Key Responsibilities
1. Daily Quality Execution & SOP Compliance
- Ensure strict adherence to SOPs across warehouse operations
- Conduct daily checks on collecting, packing, and dispatch activities
- Identify and correct operational errors immediately
2. Task Distribution & Workforce Stability
- Ensure proper distribution of tasks across team members
- Maintain cross-training to avoid single-point dependency
- Ensure operations continue smoothly even during absenteeism
3. Team Coaching & Capability Development
- Conduct regular refresher training on SOPs and quality standards
- Reinforce awareness of proper procedures and operational discipline
- Support development of consistent team performance
4. Operational Issue Handling
- Address daily quality issues at warehouse level
- Coordinate with Officer/Management for escalations when needed
- Ensure timely resolution of recurring operational gaps
5. Quality Data Support & Reporting
- Support maintenance of quality records (DM, damage files, SCB/SRD)
- Ensure accurate encoding and updating of operational quality data
- Assist in preparation of DDR and warehouse damage reports
6. Coordination with Other Departments
- Communicate quality issues to RTM, Warehouse Operations, and Admin
- Ensure timely feedback loop for operational corrections
- Support implementation of agreed improvements
Key Requirements
- College graduate or equivalent experience
- At least 1–3 years experience in warehouse operations or quality support
- Strong understanding of SOP compliance and operational discipline
- Good communication and coordination skills
- Basic Excel and reporting knowledge
Critical Success Factors
- Consistent SOP compliance at warehouse level
- Reduced operational errors due to better task distribution
- Improved team discipline and coverage stability
- Fewer repeat issues due to proper training reinforcement
Vacancy posted a month ago
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