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35000 Php
Qualifications: Quality Analyst - Customer Support (Chat) - Must be amenable to work onsite. - Must be currently residing in Makati or... ...methodologies, including calibration sessions and quality monitoring processes. - Ability to effectively analyze chat transcripts for...Surf Marketing Agency
Makatimore than 2 months ago35000 Php
...service channel sessions according to QA standards. 2. Provide QA reports to management and agents. 3. Develop and implement monthly quality inspection plans. 4. Suggest quality improvements to management. 5. Ensure QC coverage rate ≥ 2.1% (QC volume / Service volume)...Welsend Global Services Inc.
Taguiga month ago- SUMMARY: Call Center Quality Analyst evaluates our customers’ experience as they interact with our Customer Service Representatives through inbound and outbound calls, email, chat, and social media responses. As they do, they compare it against the Company’s standards...
PH Global Jet Express Inc. Call Center
Pasiga month ago 40000 Php
Combines a strategy of promoting business innovation with major business process improvements. Analyzes work samples and methods; measures work performance, workflow, and work methods; develops new procedures. Assists user community in analyzing and defining needs; creates...Maximum Solutions Corporation
Quezon Citya month ago- ...Job Requirements: - College Graduate of any course - With more than 3 years of experience as a QA. - Has experience handling a group of Quality Analysts. - Has Experience in scrubbing and doing RCA - With Coaching experience - Must have handled a blended account
ADDFORCE Human Resource Solutions INC
Taguigmore than 2 months ago - What you'll be doing Build test cases and test plans. Verify and revise regression test plans Perform unit and regression testing, testing of software builds/bug fixes, and documentation of tests performed Monitor existing web applications/projects. Reproduced reported...
Z Getcare Systems Inc.
Angeles Citymore than 2 months ago - ...Overview The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities...
- ...today and experience Life at Visa. Job Description Quality Analyst is an individual contributor role responsible for performing,... ...collaboration and communication within the department for process improvement and quality evaluation reviews, engaging with managers...
- ...Job Title: Quality Laboratory Analyst Department : Quality Site : Foods Supply Unit - Cavite Reports to: Factory Quality Lead... ...~ Revise/update related quality system documents and process when necessary Participates in appropriate technical...
- ...Communicate test results clearly to team members and leadership. Provide feedback and recommendations for continuous product and process improvement. Participate in user acceptance testing and demo sessions. Qualifications: ~ Bachelor's degree in Computer...
- ...POSITION TITLE : Team Lead, Business Process Controls and Quality REPORTING TO: Manager, Business Process Controls and Quality LOCATION... ...Responsibilities Oversee master data audits conducted by analysts/specialists, ensuring compliance with policies, data...
- ...products and services, as well as industry trends and best practices. QUALIFICATIONS: - At least 2 years of experience as a Quality Analyst in the BPO industry - At least Associate degree or Bachelors degree - Prior experience in an Order Management (Backoffice)...
- ...ISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a...
- ...POSITION TITLE: Global Process Ownership Analyst REPORTING TO: Senior Manager, Accounts Payable LOCATION: Cebu, Philippines Role Description... ...transformation projects, and manages risk through data quality standards. Effective communication with stakeholders and...
- ...seeking a dynamic and experienced individual to join our team as a Quality Analyst in the Revenue Cycle Management (RCM) department. The... ...ensuring the accuracy and efficiency of our medical billing processes. Requirements: - Proficient in English communication, both...
55000 Php
...queries on large volumes of data using SQL Act as primary Analyst for urgent data and reporting requirements as required by the Leadership... ...skills to help establish the team’s ways-of-working, processes, deliverables, and documentation Strong collaboration skills...Hunter's Hub Inc
Taguiga month ago- ...Quality Assurance Specialist (QA) is responsible for assessing the quality of the performance... ...and implementing call center quality processes and procedures; as well as making... ...Center Experience ~1-2 years Quality Analyst Experience a plus ~ Bachelor Degree a...
- ...Create clear, audience-specific communications for programmes, process changes, and service updates. Lead training and knowledge-sharing... ...Lead cross-functional programmes to enhance service quality, customer experience, and performance. Design and implement...
- ...license (not a USRN license holder) Relevant experience as a Quality Auditor in Clinical Services within a healthcare BPO... ...Description # Audit Completing QA audits for their processes by following the QIP Providing feedback to team members on all...
- ...stability, and teamwork. As the business expands, we seek to hire a Quality Analyst to join our growing company. Job Responsibilities:... ...to agents and management, and recommend improvements to processes and policies Ensure that all customer interactions comply...
