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35000 Php
Qualifications: Quality Analyst - Customer Support (Chat) - Must be amenable to work onsite. - Must be currently residing in Makati or... ...methodologies, including calibration sessions and quality monitoring processes. - Ability to effectively analyze chat transcripts for...Surf Marketing Agency
Makatimore than 2 months ago35000 Php
...service channel sessions according to QA standards. 2. Provide QA reports to management and agents. 3. Develop and implement monthly quality inspection plans. 4. Suggest quality improvements to management. 5. Ensure QC coverage rate ≥ 2.1% (QC volume / Service volume)...Welsend Global Services Inc.
Taguiga month ago- SUMMARY: Call Center Quality Analyst evaluates our customers’ experience as they interact with our Customer Service Representatives through inbound and outbound calls, email, chat, and social media responses. As they do, they compare it against the Company’s standards...
PH Global Jet Express Inc. Call Center
Pasiga month ago - ...Job Requirements: - College Graduate of any course - With more than 3 years of experience as a QA. - Has experience handling a group of Quality Analysts. - Has Experience in scrubbing and doing RCA - With Coaching experience - Must have handled a blended account
ADDFORCE Human Resource Solutions INC
Taguigmore than 2 months ago 40000 Php
Combines a strategy of promoting business innovation with major business process improvements. Analyzes work samples and methods; measures work performance, workflow, and work methods; develops new procedures. Assists user community in analyzing and defining needs; creates...Maximum Solutions Corporation
Quezon Citya month ago- ...today and experience Life at Visa. Job Description Quality Analyst is an individual contributor role responsible for performing,... ...collaboration and communication within the department for process improvement and quality evaluation reviews, engaging with managers...
- ...Overview The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities...
- ...products and services, as well as industry trends and best practices. QUALIFICATIONS: - At least 2 years of experience as a Quality Analyst in the BPO industry - At least Associate degree or Bachelors degree - Prior experience in an Order Management (Backoffice)...
- ...ISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a...
- ...seeking a dynamic and experienced individual to join our team as a Quality Analyst in the Revenue Cycle Management (RCM) department. The... ...ensuring the accuracy and efficiency of our medical billing processes. Requirements: - Proficient in English communication, both...
55000 Php
...queries on large volumes of data using SQL Act as primary Analyst for urgent data and reporting requirements as required by the Leadership... ...skills to help establish the team’s ways-of-working, processes, deliverables, and documentation Strong collaboration skills...Hunter's Hub Inc
Taguiga month ago30000 Php
...knack for analyzing operations performance quality? This job offer may be the fit role for... ...experience in the BPO setting as a Quality Analyst Strong organizational, interpersonal and... ...with Operational Excellence, Continuous/Process Improvement, and Total Quality Management...Offshore Business Processing
Pasiga month ago- ...Create clear, audience-specific communications for programmes, process changes, and service updates. Lead training and knowledge-sharing... ...Lead cross-functional programmes to enhance service quality, customer experience, and performance. Design and implement...
- ...license (not a USRN license holder) Relevant experience as a Quality Auditor in Clinical Services within a healthcare BPO... ...Description # Audit Completing QA audits for their processes by following the QIP Providing feedback to team members on all...
- ...Major Duties: Responsible for the collection, verification and processing income related entitlements in an accurate timely manner... ...participate in team discussions and make suggestions that lead to quality, resource and target orientated improvements Maintain...
- Quality Analyst – Sales & Retention Position Description The Quality Analyst for the Sales Customer Retention Team is responsible for... ..., identifying opportunities for coaching, upskilling, or process enhancements. • Support the development of quality assurance...
- ...measurement and control technologies. Job Summary The Business Process Analyst serves as the primary liason between Global Commodity... ...accordance with project schedule. Consistently delivers high-quality services to internal customers. Understands the components...
- ...The Data Quality Analyst 1 is a developing professional role. Requires a good knowledge of the range of processes, procedures and systems to be used in carrying out assigned tasks and a basic understanding of the underlying concepts and principles upon which the job is...
- ...Digital Trade Engagement Director Role : Permanent Process Analyst Manager The Process Analyst Manager acts as a... ...information for change requests to avoid returns. Conduct quality reviews of applications and deliverables provided by JTI and...
- ...Description and Responsibilities The primary purpose of this role is to execute testing processes (creation, execution, defect identification and tracking) to ensure quality. Your role partners with business stakeholders to provide test expertise to ensure a high standard...
