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35000 Php
Qualifications: Quality Analyst - Customer Support (Chat) - Must be amenable to work onsite. - Must be currently residing in Makati or... ...methodologies, including calibration sessions and quality monitoring processes. - Ability to effectively analyze chat transcripts for...Surf Marketing Agency
Makatimore than 2 months ago35000 Php
...service channel sessions according to QA standards. 2. Provide QA reports to management and agents. 3. Develop and implement monthly quality inspection plans. 4. Suggest quality improvements to management. 5. Ensure QC coverage rate ≥ 2.1% (QC volume / Service volume)...Welsend Global Services Inc.
Taguiga month ago- SUMMARY: Call Center Quality Analyst evaluates our customers’ experience as they interact with our Customer Service Representatives through inbound and outbound calls, email, chat, and social media responses. As they do, they compare it against the Company’s standards...
PH Global Jet Express Inc. Call Center
Pasiga month ago - ...Job Requirements: - College Graduate of any course - With more than 3 years of experience as a QA. - Has experience handling a group of Quality Analysts. - Has Experience in scrubbing and doing RCA - With Coaching experience - Must have handled a blended account
ADDFORCE Human Resource Solutions INC
Taguigmore than 2 months ago - ...We are looking for a highly analytical and results-driven Quality Analyst to support our Outbound Sales Team . This role is key in driving... ...or outbound sales environment. Strong knowledge of sales processes, call flow, and conversion techniques. Excellent...
- ...today and experience Life at Visa. Job Description Quality Analyst is an individual contributor role responsible for performing,... ...collaboration and communication within the department for process improvement and quality evaluation reviews, engaging with managers...
- ...Overview The QA Analyst will be responsible for proactively identifying agent level performance related opportunities by KPI up to and including customer experience drivers, sales conversion influencers, customer satisfaction levers, agent learning opportunities...
- ...ISTA Solutions is a leading Business Process Outsourcing (BPO) company, providing exceptional services to clients worldwide. We are currently searching for a dedicated and experienced Quality Analyst to join our team. As a Quality Assurance Specialist, you will play a...
- ...products and services, as well as industry trends and best practices. QUALIFICATIONS: - At least 2 years of experience as a Quality Analyst in the BPO industry - At least Associate degree or Bachelors degree - Prior experience in an Order Management (Backoffice)...
30000 - 40000 Php
...Overview: We are looking for a detail-oriented Quality Assurance Specialist to oversee all quality assurance activities. The quality... ..., conducting tests and inspections, identifying production, process, or product issues, and presenting solutions. As a Quality Assurance...BPO Relations
Quezon City7 days ago- ...and assessment organisation proudly affiliated with the prestigious University of Cambridge. We are looking for a Software Quality Analyst to join our Education Technology QA team. As a key member of our team, you will contribute to the development of world-class educational...
30000 Php
...knack for analyzing operations performance quality? This job offer may be the fit role for... ...experience in the BPO setting as a Quality Analyst Strong organizational, interpersonal and... ...with Operational Excellence, Continuous/Process Improvement, and Total Quality Management...Offshore Business Processing
Pasiga month ago- ...seeking a dynamic and experienced individual to join our team as a Quality Analyst in the Revenue Cycle Management (RCM) department. The... ...ensuring the accuracy and efficiency of our medical billing processes. Requirements: - Proficient in English communication, both...
- ...Major Duties: Responsible for the collection, verification and processing income related entitlements in an accurate timely manner... ...participate in team discussions and make suggestions that lead to quality, resource and target orientated improvements Maintain...
- ...Create clear, audience-specific communications for programmes, process changes, and service updates. Lead training and knowledge-sharing... ...Lead cross-functional programmes to enhance service quality, customer experience, and performance. Design and implement...
- ...license (not a USRN license holder) Relevant experience as a Quality Auditor in Clinical Services within a healthcare BPO... ...Description # Audit Completing QA audits for their processes by following the QIP Providing feedback to team members on all...
- ...assessment organisation proudly affiliated with the prestigious University of Cambridge. We are looking for a Software Quality Analyst to join our Education Technology QA team. As a key member of our team, you will contribute to the development of world-class...
- ...a passionate and collaborative individual to join us as a Quality Assurance Analyst. Open for career shifters who has experience in the BPO industry... ...compliance with company quality systems and identifying process improvement opportunities. Generating and maintaining...
- ...Description and Responsibilities The primary purpose of this role is to execute testing processes (creation, execution, defect identification and tracking) to ensure quality. Your role partners with business stakeholders to provide test expertise to ensure a high standard...
20000 Php
...expert in producing and sale of press metallic mold. Position: Jr. Quality Engineer (Manufacturing) Company Industry: Manufacturing... ...RESPONSIBILITIES: Developing and implementing quality assurance policies and processes. Conducting routine inspections and quality checks....JK Network Services
Rosario, Cavitemore than 2 months ago
