Get new jobs by email
- ...and first-contact resolution Establish, monitor, and continuously improve workflows, SLAs, and escalation processes Implement QA frameworks and training programs to ensure consistent service quality Oversee vendor or partner relationships, ensuring service delivery...
- ...Quality assurance (QA) specialists develop and execute software testing plans and procedures. A QA specialist is responsible for catching, documenting, and reporting bugs and coding errors to the software development team. They are required to be adept in the development...