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- ...performance, and provide timely feedback through regular coaching through the Employee Discussion Log and Quarterly Performance Appraisals QA Audits to ensure performance is met Helps in culture building particularly in embracing our Core Values and exemplifying what a...
- ...emerging risks before they impact customers or clients. Maintain strong operational hygiene through accurate coaching documentation, QA tracking, performance records, and risk management processes. Perform root cause analysis and implement corrective actions to...
- ...Quality assurance (QA) specialists develop and execute software testing plans and procedures. A QA specialist is responsible for catching, documenting, and reporting bugs and coding errors to the software development team. They are required to be adept in the development...
- ...and monthly operational reviews with Client stakeholders and Boldr leadership. Monitor performance against Client KPIs, SLAs, CSAT, QA, productivity, resolution quality, and operational targets. Identify operational risks, customer experience gaps, and performance...