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- ...emerging risks before they impact customers or clients. Maintain strong operational hygiene through accurate coaching documentation, QA tracking, performance records, and risk management processes. Perform root cause analysis and implement corrective actions to...
- ...and monthly operational reviews with Client stakeholders and Boldr leadership. Monitor performance against Client KPIs, SLAs, CSAT, QA, productivity, resolution quality, and operational targets. Identify operational risks, customer experience gaps, and performance...