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- ...resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. Create and manage Client contracts such as MSAs and SLAs. Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs. Root...
- ...recommending external and/or internal candidates for technical positions • Prepares, distributes for approval and issues employment contracts and related documents for onboarding • Coordinates the preparation, revision and maintenance of job descriptions with...
- ...leadership, communication, and interpersonal skills. Proficient in project management, scheduling, and budgeting. Skilled in contract negotiation, risk management, and problem-solving. Continuous professional development to stay updated on industry trends....
- ...KNOWLEDGE: Basic understanding of logistics, courier operations, and service workflows. Knowledge of sales documentation, contract preparation, and client onboarding processes. Familiarity with industry-specific terms, SLA (Service Level Agreement) monitoring...
- ...and nurture client relationships Maintain existing business relationships Prepare sales materials, including proposals and contracts Deliver sales pitches and presentations to consistently meet or exceed quota targets Develop quotes and proposals tailored to...