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- ...resolving basic to complex inquiries and concerns in an accurate, valid, complete, and timely manner. Create and manage Client contracts such as MSAs and SLAs. Manage a team of Team Captains and monitor compliance against SLAs and achievement of Client KPIs. Root...
- ...at defined proficiency levels, and a willingness to quickly learn new systems and workflows. This role is for a project-based contract of 6 months and will require you to be in the office 5 days in a week. WHY DO WE WANT YOU We are currently looking for...