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- ...than ten years of experience (with two to four years of Progressive Management Experience) preferred • Experience with handling a Collection or Order to Cash account • Demonstrated ability to analyze and improve work processes; establish a course of action for self...
- ...Were looking for enthusiastic Remote Customer Service Agent to support a range of customer service initiatives for a diverse... ...Management (BPM) Business Process Outsourcing (BPO) Claims Processing Collections Customer Experience Provider (CXP) Customer Service Digital...
- Join Concentrix Iloilo - Build Your Career in the City of Love! Ready to start or grow your career with a global leader in the BPO industry? At Concentrix Iloilo, we’re hiring passionate and driven individuals to join our team and support some of the world’s top brands...
Concentrix Philippines
Iloilo20 days ago - ...account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound... ...required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Specific Duties...
- ...the complaint handling process. Only trained Customer Support Agents and the Compliant Handling Unit staff are authorized to handle... ...OTC PII and SPI Data Matrix. Make every effort to limit the collection of PII and SPI only to what is needed to provide customer...
- ...productivity targets. Oversee the day to day sales activities of agents under his/her leadership. Set sales targets for sales... ...following industries: Lending/Financing, Banking, Credit and Collections, Local BPOs focused on Debt Management, Underwriting, or Sales...
- ...their assigned account. These may include billing inquiries, collections assistance, product support, client inquiries, and other inbound... ...and, when necessary, connect or transfer calls to sales agents for policy initiation or upgrades. Specific Duties And Responsibilities...
- ...that client service levels are met or exceeded. Report to Shift Manager any health/safety and performance concerns that may affect agent's fulfillment of role in Operations. Monitor service calls, e-mails, and other contact methods to observe employee's demeanor,...
- ...bringing amazing support. During a Typical Day, You'll Proactively recognize, translate, and resolve technical issues affecting agents on site through reading between the lines and connecting the dots with your basic IT and desktop navigation knowledge...
- ...well as data reporting on the team's performance. Performs administrative duties for the team (i.e. payroll templates); Motivates agents to perform at their maximum capacity in order to fulfill professional growth targets, enhance the productivity of the account,...
- ...Automation, BPO Operations, or Digital Transformation initiatives. ~ Familiarity with AI Ops, conversational AI frameworks, or SmartAgent training. ~ Knowledge of RAG workflows, Agentic RAG, Traditional RAG, multi-agent systems, and knowledge-augmented generation (KAG)....
- ...thinking skills DUTIES & RESPONSIBILITIES: Internal Customer Relations • Communicate resignations in the team and other agent concerns to HR. • Update employee attendance record in Employee Self Service (ESS) and make sure that records will be sent to...
- ...merchandising promotions and restaurant systems if in adherence to prescribed guidelines. Ensures compliance to Treasury funds and sales collection procedures and inventory systems. Performs other duties that may be assigned from time to time. Qualifications At...
- ...relationships with peers. By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice: Unfortunately, we are only able to...
- ...recommendations for the perusal of immediate manager for improving operational training designed to achieve continuous improvement of agents and trainees. Generates internal and external client reports on training data and analysis. Functional Responsibilities:...
- ...and initial fact-finding for employee concerns. Onboarding & Offboarding Facilitate new hire onboarding, including document collection and orientation. Coordinate with departments for training and role familiarization. Manage clearance, exit interviews, and...
- ...processing in accordance with established business rules. Effectively communicate with internal customers (i.e. Sales, Credit and Collection, Customer Service, Billing and Invoicing Accounts Receivable, etc.) fostering collaborative relationships among different teams....
- ...for 6 months internship. By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice: Unfortunately, we are only able to contact...
- ...marketplaces is a plus. By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice: Unfortunately, we are only able to contact...
- ...optimal utilization and occupancy for the project(s) can be realized and KPI targets of the Service Level Agreement can be met. • Collecting, reviewing, and correcting data that can be used for regarding short-, medium- and long-term forecasting of required metrics and...
- ...distribution and visibility of PMFTC portfolio, and monitoring their accountabilities i.e. sales, stock inventory reconciliation, daily collection and remittances, collection/status of outstanding AR, revolving fund, and fleet maintenance Skill And Competencies With...
- ...and major marketplaces. By submitting this, you agree to this Privacy Notice and you will be deemed to have consented to the collection, use, and disclosure of your Personal Information in accordance with this Privacy Notice: Unfortunately, we are only able to contact...
- ...including medical billing, coding, charge entry, payment posting, accounts receivable (AR) follow-up, denials management, and patient collections. The role will ensure KPIs are met, identify and drive process improvements, ensure compliance with payer and regulatory...
- ...The Call Center Representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances. Duties And Responsibilities Respond to patient inquiries, requests, and disputes over the phone by clarifying...
- ...Professional Staffing (TAPS Schedule 736) Business Process Management (BPM) Business Process Outsourcing (BPO) Claims Processing Collections Customer Experience Provider (CXP) Customer Service Digital Experience Provider (DXP) Account Receivables Management (ARM) Application...
- ...properly documented and approved Ensures that reports are accurate and an approval is sought for the reporting of Abstracts of Collections (including BIR and Phil health), with required supporting documents for sending to appropriate unit within the cut off period....
- The Operations Staff is primarily responsible for the accurate counting of the cash collections from DPU (Deposit Pick-Up) Client under Off-site verification facility of the bank. Responsibilities Ensures that all cash collections are counted and verified accurately...
- ...people skills Computer literate Willing to work in Quezon Iloilo City Job Descriptions Perform basic math functions to collect payments and make change. Operate registers, scanners, scales and credit card/debit card terminals. Balancing the cash register...
- ...maintain, and certify a wide range of fire systems. As a HSEQ Coordinator/Safety & Compliance Coordinator, you will be responsible for collecting client data, ensuring quality, and supporting data-related requests or reporting needs. What youll be working on:...
- ...Promoter Score (NPS). Act as One Team: Work cross-functionally amongst colleagues and clients, sharing knowledge and supporting collective success. Embrace Divine Discontent: Lean into the challenges a dynamic work environment presents with a 'can-do' spirit, even...
