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- ...Were looking for enthusiastic Remote Customer Service Agent to support a range of customer service initiatives for a diverse... ...Management (BPM) Business Process Outsourcing (BPO) Claims Processing Collections Customer Experience Provider (CXP) Customer Service Digital...
- Join Concentrix Iloilo - Build Your Career in the City of Love! Ready to start or grow your career with a global leader in the BPO industry? At Concentrix Iloilo, we’re hiring passionate and driven individuals to join our team and support some of the world’s top brands...
Concentrix Philippines
Iloiloa month ago - ...troubleshoot problems with services or products. ~ Ensuring agents understand and comply with all call center objectives, performance... ...Requirements: ~3 or more years of call center experience in collections/sales/customer service/technical support. ~1 or more years...
- ...account assignment; transactions can be related to billing and collections support, client inquiries, product support or inbound... ...required to review a customer’s policy and direct calls to sales agents when a policy needs to be initiated or upgraded. Specific Duties...
- ...the complaint handling process. Only trained Customer Support Agents and the Compliant Handling Unit staff are authorized to handle... ...OTC PII and SPI Data Matrix. Make every effort to limit the collection of PII and SPI only to what is needed to provide customer...
- ...that client service levels are met or exceeded. Report to Shift Manager any health/safety and performance concerns that may affect agent's fulfillment of role in Operations. Monitor service calls, e-mails, and other contact methods to observe employee's demeanor,...
- ...XtendOps is an AI-powered BPO designed for delivering modern customer experience by combining skilled CX operations, custom AI agents, and its innovative operating system, XOOS. The company offers support across multiple channels like chat, email, and voice, ensuring...
- ...Learning Services (LS) and key stakeholders (Operations, Talent Acquisition, Workforce) to establish a rhythm for delivering high-class agent profiles. Champion the Closed Loop Framework to ensure proper information flow from the Learning Services teams to other...
- ...sampling and stratification strategy based on Compliance checks, financial processes (volume & Value mix) Errors, Customer priorities & Agent performance. · Maintaining a positive and healthy communication with internal and external stakeholders · Ensure continued...
- ...prospective and existing policyholders via telephone. Adhere to established call center guidelines, collaborate effectively with colleagues, agents, and other departments, and ensure resolution of inquiries through comprehensive research and clear communication. Execute computer...
- ...Automation, BPO Operations, or Digital Transformation initiatives. ~ Familiarity with AI Ops, conversational AI frameworks, or SmartAgent training. ~ Knowledge of RAG workflows, Agentic RAG, Traditional RAG, multi-agent systems, and knowledge-augmented generation (KAG)....
- ...statutory deductions, contributions, and loans (SSS, Philhealth, HDMF, withholding tax). Resolves any payroll discrepancies by collecting and analyzing information. Manages workflow to ensure that all payroll transactions are processed accurately and timely....
- ...market coverage. Execute territory sales plans aligned with company sales objectives. Coordinate with Logistics, Credit & Collection, and Operations to ensure timely order fulfillment. Prepare sales reports, forecasts, and market feedback. Key Qualifications...
- .... Execute targeted and purposeful commercial activities to drive and achieve Commercial KPIs such as volume, distribution and collection targets. Understand Retail & LAS profiles to have a holistic view of their customer journey, recommend and implement demand generation...
- ...and initial fact-finding for employee concerns. Onboarding & Offboarding Facilitate new hire onboarding, including document collection and orientation. Coordinate with departments for training and role familiarization. Manage clearance, exit interviews, and...
- ...processing in accordance with established business rules. Effectively communicate with internal customers (i.e. Sales, Credit and Collection, Customer Service, Billing and Invoicing Accounts Receivable, etc.) fostering collaborative relationships among different teams....
- ...Professional Staffing (TAPS Schedule 736) Business Process Management (BPM) Business Process Outsourcing (BPO) Claims Processing Collections Customer Experience Provider (CXP) Customer Service Digital Experience Provider (DXP) Account Receivables Management (ARM) Application...
- ...including medical billing, coding, charge entry, payment posting, accounts receivable (AR) follow-up, denials management, and patient collections. The role will ensure KPIs are met, identify and drive process improvements, ensure compliance with payer and regulatory...
- ...accurate and timely responses. Meet the established call center guidelines for answering calls. Work effectively with co-workers, agents, policyholders, or other departments as needed. Research and resolve inquiries and communicate the results by telephone and/or...
Fair Trade Outsourcing
Iloilo12 days ago - ...The Call Center Representative serves callers by professionally answering inquiries, researching and resolving problems, and collecting self-pay balances. Duties And Responsibilities Respond to patient inquiries, requests, and disputes over the phone by clarifying...
- ...people skills Computer literate Willing to work in Quezon Iloilo City Job Descriptions Perform basic math functions to collect payments and make change. Operate registers, scanners, scales and credit card/debit card terminals. Balancing the cash register...
- ...maintain, and certify a wide range of fire systems. As a HSEQ Coordinator/Safety & Compliance Coordinator, you will be responsible for collecting client data, ensuring quality, and supporting data-related requests or reporting needs. What youll be working on:...
- ...optimal utilization and occupancy for the project(s) can be realized and KPI targets of the Service Level Agreement can be met. • Collecting, reviewing, and correcting data that can be used for regarding short-, medium- and long-term forecasting of required metrics and...
- ...partnerships lie - in having clarity and conviction in purpose. What you’ll be working on: Estimation Management ● Lead collection of project-specific data and develop accurate cost bases for project completion. ● Provide planning and operational support across...
Cooee Inc
Iloilo5 days ago - ...(Excel or Google Sheets) to track overdue invoices and follow-up activity. ● Assist with preparing debtor ageing and basic cash collection reports. ● Learn to use digital tools and workflows to improve visibility and follow-up consistency. What we’re looking for:...
Cooee Inc
Iloilo2 days ago - ...the world and connects them with the best startups and high-growth companies in the US and EU. Our clients have raised over $5B collectively and are backed by investors such as OpenAI, a16z, and Founders Fund. They’re looking for sharp, ambitious professionals who can...
- ...leaders Paid training provided for all hires SALARY & BENEFITS Competitive salary packages Premium pay for experienced BPO agents HMO coverage (with dependents) Paid Leaves & PTO Night differential & performance incentives (account-dependent) Paid training...
Concentrix Philippines
Iloilo28 days ago
