...Teleperformance Clark | Quality (Sales) Coach - Digital App Store Account
Thursday, March 21, 2024
We design, build and deliver end-to-end CX for many of the world’s most respected digital-born and vertical leading brands. Our comprehensive east-to-west global footprint...
...issues.
Recommends follow-up actions to prevent recurrence of downtime or production issues.
Implements training plans and coaching plans to equip Control Center Officers with the relevant skills needed for the job.
Sets key performance indicators (KPIs) and...
30000 Php
...Marketing Management
• Effectively implements local restaurant marketing programs to drive trials and create repeat business. Leads and coaches food servers in selling new products and promotion to guests.
•Devices and implements programs that encourage guests to bring...
...Trainers/In-Team Trainers including work assignment, performance and attendance oversight; administers Transaction Monitoring team coaching and development, Trainers and all associated performance management responsibilities, drives input into selecting, training,...
80000 Php
...and make sure everyone adheres to their schedules;
• Train and help in the development of your team by conducting team huddles and coaching sessions;
• Evaluate strengths and weaknesses of your Teammates;
• Offer solutions for your team's growth and development;
•...
...Accomplishes marketing and sales staff objectives by recruiting, selecting, training, and coaching employees.
Communicates job expectations by planning, monitoring, and reviewing job contributions.
Achieves marketing and sales operational objectives by contributing...
...to-day operation
Monitor team performance and report on metrics
Motivate team members
Discover training needs and provide coaching
Listen to team members feedback and resolve any issues or conflicts
Recognize high performance and reward accomplishments...
...within the program training classroom environment, including student progress monitoring for the duration of training, providing coaching and developmental feedback and readiness recommendations
Utilize effective presentation and facilitation skills including...
...customer service representatives, ensuring adherence to company policies, procedures, and performance standards.
Provide ongoing coaching, mentorship, and feedback to team members to enhance their skills and performance.
Monitor team performance metrics, identify...
...delivery of exceptional customer experiences. This includes overseeing daily operations, monitoring performance metrics, providing coaching and guidance to drive team success, maintaining high service quality standards, resolving customer issues, and fostering a...
...Responsibilities:
Lead and inspire a team of customer care, inbound/outbound, sales, and retention professionals.
Provide guidance, coaching, and support to ensure individual and team success.
Foster a positive and collaborative team culture that encourages innovation...
...theoretical and practical).
Live Q&A session for Sleek Platforms
Live training for SFRS and UFS Preparation
One-on-one coaching sessions for trainees under the Training Focus Group
Project Management: (70%)
Assignment of training materials to New...
...quality assurance processes and procedures to enhance the overall quality of service delivery.
Provide regular feedback and coaching to customer service representatives to improve performance and consistency.
Analyze quality assurance data and trends to identify...
...team to ensure efficient and high-quality service delivery. Your day-to-day tasks include overseeing team performance, providing coaching and feedback, resolving issues, and implementing process improvements. This role requires strong leadership skills, effective communication...
...make sure everyone adheres to their schedules;
~ Train and help in the development of your team by conducting team huddles and coaching sessions;
~ Evaluate the strengths and weaknesses of your Teammates;
~ Offer solutions for your team’s growth and development;...
...performance and report on metrics
· Motivate team members and assist in their performing tasks
· Discover training needs and provide coaching
· Listen to team members’ feedback and resolve any issues or conflicts, or pass to department head or HR for resolution if Team...
40000 Php
...learning of new and existing team members on best practices and onboarding. If you are selected to be promoted to a Team Lead/Manager & you will be responsible for retaining talent, hiring, training, and coaching team members further building out a successful Sales Team.
...initiatives
Develop and implement training programs to enhance the skills and knowledge of the operations team.
Provide ongoing coaching and support to team members to promote professional growth and development
Implement and oversee quality assurance programs...
...a part of bringing humanity to business. #experienceTTEC
What You’ll be Doing Do you have a passion for leading, mentoring and coaching? Looking for an opportunity to learn more about the industry, gain direct management experience? You’ll support and motivate your...
...system
Sourcing expertise using internet job boards, or other job seeker database systems
Lead and influence others by example, coaching, and mentoring. High level of integrity, judgment, accountability, and follow-through
Successfully able to manage multiple on-...
...hires.Assist the training team in developing and updating training modules for the learning and upskilling of team members.Provide coaching and feedback to team members.Maintain a relevant repository of reusable training materials.Submit training compliance and reports...
...works closely with many other Customer Service Representatives. This position is at the corporate office. The Team Leader provides coaching to customer service representatives and create a standard practice in handling customers under the direction of the Operations...
...engage the learner and encourage participation.
Works with newly hired employees to apply what was learned in the training class by coaching to best practices and floor expectations as agents are taking calls during the nesting/transition period.
Manage the process of...
...skills Adept in computer operations and usage of simple office machines (i.e. fax, scanner)
Project Management Skills
Customer Orientation
Judgment and Decision Making
Coaching
Delegation
Performance Management
Willing to be assigned in Pampanga...
...Assists the Restaurant Management Team in handling day to day restaurant operations.
Leads and coaches Restaurant Team Members in daily functions.
Provides leadership for responses to in-store emergencies or challenges.
Candidate must be a graduate of any four...
30000 Php
...and programs
- Evaluate individual and organizational development needs
- Implement various learning methods companywide (e.g. coaching, job-shadowing,
online training)
- Design and deliver e-learning courses, workshops and other trainings
- Assess the success of...
...performance.
Provide learning and development opportunities.
Foster positive relationships within and between departments.
Coach, counsel, and enforce company rules.
Compliance
Ensure compliance with company and regulatory requirements.
Ensure all reports...
...bundling strategies to optimize product portfolio performance.
Lead and mentor a team of pricing analysts, providing guidance, coaching, and professional development opportunities to enhance team performance and capabilities.
Foster a culture of collaboration, accountability...
...agents to ensure excellent customer service delivery
Develop and implement strategies to achieve agreed-upon targets and goals
Coach and mentor agents to improve their skills and knowledge
Monitor and evaluate agents' performance and provide feedback to...
...approach.
People Management & Development Cycle
Models the way in living out organisation’s values and philosophies.
Recruit, coach, motivate and mentor guides, developing the team to deliver KPIs and objectives including sales performance, revenue, attendance...