Expert - Business Development Support

Job Title: Expert – Business Development Support

Job Location: Manila

The Expert – Business Development Support, OMS provides centralized, high-quality support for non-strategic and non-customer-facing activities within the Business Development process for Ocean Freight Solutions (OMS, OCM, OMS Lite, and CFS).

This role enables BD Managers to focus on strategic opportunities and customer engagement by managing administrative tasks, bid coordination, research, and data-related activities with accuracy and efficiency.

Key Responsibilities:

Sales Collateral Development

• Create customer-specific presentations, brochures, and proposal materials.
• Adapt and enhance standardized templates using available collateral and customer insights.
• Support BD teams in preparing professional and compelling client-facing materials.

Bid Coordination & Documentation

• Provide end-to-end support in responding to RFIs and RFPs.
• Consolidate bid inputs from cross-functional teams and ensure documentation completeness and compliance.
• Maintain version control and support timely submission of all bid-related documents.

CRM & Pipeline Management

• Update and maintain the CRM pipeline (e.g., Salesforce / S360).
• Ensure accuracy of opportunity data, milestones, customer information, and BD activity records.
• Generate pipeline summaries and ensure visibility for BD leadership.

Performance Tracking & Reporting

• Maintain dashboards and reporting files for BD performance, volume trends, win/loss analysis, etc.
• Consolidate monthly data inputs and ensure reports are delivered on time with high accuracy.

Market Research & Customer Profiling

• Conduct tactical research, gathering key customer information (industry, size, contact data, etc.).
• Collect secondary data such as industry statistics, competitor insights, and market updates for BD reference.
• Support creation of customer profiles to assist BD teams in solution positioning.

Internal Coordination & Stakeholder Support

• Facilitate communication and information flow between BD, Operations, and Product teams.
• Coordinate internal requests, follow up on deliverables, and ensure alignment on timelines and requirements.
• Support internal governance activities and documentation standards.

Required Skills/Abilities:

• Bachelor's degree from a recognized university in any discipline; management qualification is preferred.
• Minimum 2–3 years of experience in sales support, bid management.
• Strong organizational, coordination, and time‑management skills.
• High attention to detail and accuracy in documentation and reporting.
• Proficiency with CRM systems (e.g., Salesforce / S360) and MS Office Suite (PowerPoint, Excel, Word).
• Ability to work effectively with cross‑regional and cross‑functional teams.
• Strong written and verbal communication skills in English.
• Experience in logistics or freight forwarding is preferred.
• Familiarity with reporting tools, dashboards, and data management practices.