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- ...Center. Position Summary: Drive innovation and support call center and customer service operations. This position requires a... ...and vendor partners to identify gaps and trends associated with agent schedule adherence. # Supports special projects to ensure they...
- ...Position Summary: The Tier 2 Agent, Crew Support is a fast paced and diverse role, which requires an analytical forward thinking individual... ...and tickets are being closed out. They must know how to answer calls, chat, and respond to open cases. The Tier 2 agent will show...
- ...IMPORTANT: This role is an ON-SITE, office-based role in Makati and is NOT a shipboard opportunity. The Silver Concierge Agent is an office-based role responsible for delivering exceptional post-sales service while proactively identifying opportunities to enhance the...
- ...A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. What will I be doing? As a Reservation Agent, you will serve as the first...
- ...POSITION SUMMARY This position is part of a direct consumer outreach sales organization, where the sales agent is the first point of contact for guest calling into our contact center. This position strictly handles inbound calls, including up until the time the guest...
- Freelance Sales Agent St. Peter Freelance Sales Agent How to be become a St. Peter Sales Agent? What are the St. Peter Sales Agent requirements? Join our growing team! *This is a freelance work, part time job, no quota is required *You can sell in your areas...
- ...We are seeking Collections Agents to join a growing team at MOA Pasay. The ideal candidate will be responsible for contacting customers to collect outstanding payments, negotiating payment plans, and maintaining positive relationships to ensure timely recovery of debts...
- Bachelor’s degree in Tourism, Hospitality Management, and other related courses. Effective communication skills with proficiency in the English language Fresh graduates are encouraged to apply.
- ...for a total of 2,200 employees. Trends include but not limited to call volumes, call patterns, staff productivity, attrition rates, and... .... 5. Responsible for assisting management, supervisors, agents and the Workforce Planning Team in scheduling time off as well as...
- ...operational excellence across our Global Travel Services (GTS) call centers. This role supports reporting, analytics, forecasting, and... ...workflows. 3. Supports ongoing analysis of guest behavior, agent performance, call volume, and travel services operations to...
- ...organization in a one-stop platform Handles inbound and outbound calls, emails, faxes and mail from travel partners, Royal Reps and... ...adherence to schedule and department objectives Investigates travel agent/guest complaints on bookings, produce, service, billing, air,...
- ...consistently met, such as the required service levels and KPI’s for Calls and Chats. Conduct regular performance reviews and provide... .... Coordinate and monitor the work product between Tier 1 Agents and resolution partners. Continually review internal application...
- ...Demonstrated talent for coaching, developing, and mentoring agents to unlock their full potential. Outstanding communication skills... ...fast-paced environment. Quality Evaluation: Dive into sales calls and interactions to provide insightful and actionable feedback that...
- ...college (No back subjects) Minimum of 1 year experience as Realtime Analyst in a BPO/call center environment Job Responsibilities: Keep a close eye on real-time queue and agent activities across various business lines to ensure smooth operations. Proactively...
- ...Responsibilities: Regularly track vital performance indicators (KPIs) within the Management Information System (MIS), such as call and chat volumes, agent availability, and adherence to service levels. Establish and oversee real-time alerts for any variations from set...
14000 - 17600 Php
...Marketing Solutions and Linkserve Solutions BPO Inc. are sister companies. Be part of a passionate team and create opportunities! CALL CENTER AGENT - PERMANENT WFH Starting salary: PHP 14,000 - 17,600 per month Job Description: Outbound calls for surveys, lead...ConnectUs Marketing Solutions Inc.
Makati2 days ago- Key Responsibilities: Respond to customer inquiries via chat, email, or messaging platforms Provide accurate information on products, services, orders, or accounts Resolve customer concerns professionally and efficiently Document all interactions and transactions accurately...
Telesys
Pasaya month ago 6 - 10 $ per hour
...MUST READ THIS JOB POST FULLY BEFORE APPLYING We're hiring 20 full-time, high-performing Call Center Agents with excellent English and a strong background in sales, customer service, or appointment setting. This is a remote role for serious, hungry professionals...- ...the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track. About the Company: This is a full time role with a partner agency in...
- ...We are looking for Call Center Agents to join a fast growing account in Marikina. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities...
- ...audiences. ~ Databricks experience preferred. ~ Experience with big data preferred. ~ Experience analyzing conversational IVR and Agent assist technologies preferred. ~ Experience analyzing Generative AI and LLM systems preferred. ~ PowerBi experience required....
- ...Conduct daily sales activities to meet the company’s sales and productivity targets. Oversee the day to day sales activities of agents under his/her leadership. Set sales targets for sales agents, monitors, and ensure achievement of targets. Develops daily and...Remote job
- ...safety and well-being of the crew members. # Liaises with the various teams (Talent Attraction, Crew Assist, Scheduling, Visa, Port Agents, School, Authorized Referral Sources and RCM Manila) when appropriate, to meet hiring and scheduling in a timely manner. #...
- ...capture of loan profile, schedules and cashflows. ~ Execution of drawdowns, rollovers and trade settlements with Borrowers, Facility Agents, Custodians ~ Liaison with Transaction Administrator to reconcile cashflow schedules and monitor settlement activities ~...
- ...communication and resolution with our airline vendors. This position is essential for the support of back-office Ticketing & Tariff Agents as well as Analyst for Ticketing and Tariff GBO in a high-volume environment. The Ticketing & Tariff Supervisor will be responsible...
- ...Skills Deep technical knowledge of Microsoft 365 Services - Exchange Hybrid Environment, Teams, M365 Copilot and Copilot Agents, OneDrive, Defender, Viva, etc. Proficient in automation, solution design, technical documentation, and stakeholder management...
Vestas
Pasay14 days ago - Company Information CONCENTRIX Philippines Nuvali Boulevard Santa Rosa City, Laguna 4026 Website: Isn't it assuring to be part of the #1 BPO in the industry who's been awarded the BEST COMPANY TO WORK FOR. CONCENTRIX...
- MOA PASAY BPO HIRING — SHS GRADS, HS GRADS (OLD CURRICULUM), & COLLEGE GRADS WELCOME! CONNECTED WITH TOP BPO COMPANIES IN MOA PASAY AREA Get matched with leading BPO companies in Mall of Asia, Macapagal Boulevard, Pasay, and nearby business districts. We help applicants...
JobsAvenuePH
Pasay11 days ago - ...responsible for understanding current business practices and goals, working with internal and external business partners (i.e., epi, call center, product teams, etc.), and understanding business impact and priority. The role serves as a bridge between the eCommerce...
- ...Responsibility Statements Delivers quality, productivity, and compliance KPI reports. Coaches front-line supervisors and tier 2 or 3 agents to enhance performance. Gives processes and business updates to the team. Examines known best practices for continuous...
