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- ...vacations for our guests. This position will be working in our Manila Center. Position Summary: Drive innovation and support call center and customer service operations. This position requires a highly motivated individual to contribute and be part of a...
- ...for North America, the Philippines, as well as a 3rd party vendor for a total of 2,200 employees. Trends include but not limited to call volumes, call patterns, staff productivity, attrition rates, and resource allocation. The Operation Specialist must be able to handle...
- ...responsible for understanding current business practices and goals, working with internal and external business partners (i.e., epi, call center, product teams, etc.), and understanding business impact and priority. The role serves as a bridge between the eCommerce...
- ...roll-up excel summaries and checks to ensure completeness and accuracy of the General Partner’s share. Prepare deal by deal capital calls allocations and distribution, allocate expenses, and prepare investor capital notices. Assist with tracking and maintaining...
- ...is seeking a Data Analyst who will turn data into insights that drive operational excellence across our Global Travel Services (GTS) call centers. This role supports reporting, analytics, forecasting, and tool development that empowers call center leadership and...
- ...Key Responsibilities • Act as the first line of support for customer issues and service requests. • Handle inbound customer calls, emails, and portal tickets, ensuring timely and professional communication. • Accurately document all incidents and actions taken...
- ...performance, strengthen coaching strategies, and elevate customer experience across operations. The Role: Lead quality monitoring for calls, email, and chat while driving continuous improvement across operations. The Impact: Shape quality standards, coach teams, and...
- ...within the Royal Caribbean International and Azamara Club Cruises organization in a one-stop platform Handles inbound and outbound calls, emails, faxes and mail from travel partners, Royal Reps and Direct Guests Handles all aspects of direct group reservations,...
- ...Completes transactions related to customer inquiries with limited supervision. Meets timeliness and accuracy standards. Documents calls by creating detailed notes in the case management system. Completes callbacks in a timely manner and escalates as appropriate....
- ...in Splunk, SentinelOne, and Client apps) to confirm alert details, determine False Positive/True Positive status, and engage the on-call IR lead. Manual IR Escalation: Identify True Positive events and provide the IR team with a handoff summary including impacted users...
- ...This position is part of the Sales organization, where the Trade Sales Agent is the first point of contact for Travel Agent/Partner calling into our contact center. This position handles inbound and outbound calls, emails, and tickets up until the time the guest sails....
- ...Completes transactions related to customer inquiries with limited supervision. Meets timeliness and accuracy standards. Documents calls by creating detailed notes in the case management system. Completes callbacks in a timely manner and escalates as appropriate....
- ...with at least 1 year as Process Trainer (Financial, Healthcare, or Insurance) Job Responsibilities: Significant experience in a call center or customer service training role, with a proven track record of developing and delivering effective training programs...
- ...years of QA Team Lead experience Key Responsibilities: Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards. Documents on quality...
- ...during business hours. This Role Is Not For You If You need manager approval for routine decisions. You rely heavily on phone calls instead of written communication. You struggle with grammar, spelling, or structured writing. You write vague or incomplete...Remote job
- ...process for project shipment start from providing rate to up project done/cargo delivered is going smoothly Participate in joint calls or meeting with BD Manager & Head of IP to promote IP capabilities to customers as well as gather feedback on customer requirements...
- ...and end-users. Interpersonal Skills ~ Exchanges information and ideas effectively. Responsibility Statements Assesses calls to provide service immediately, be transferred, or require follow-up for client resolution. Identifies customer needs by referring...
- ...qualified leads that will contribute to our overall sales success. Job Responsibilities: Conduct outbound prospecting through calls, emails, and social media to build a robust sales pipeline Identify key decision-makers and develop strategies to engage them...
- ...up with Tier 2 Agents and COEs ensuring KPIs and SLAs are being met and tickets are being closed out. They must know how to answer calls, chat, and respond to open cases. The Tier 2 agent will show more familiarity with SQM policies and SOP's to be able to assist the Supervisor...
- Job Title: Customer Service Representative Location: Ayala Makati City Salary: Up to PHP 27,000 + Incentives Work Setup: Onsite (Makati) | Virtual Hiring Process Key Responsibilities Respond to customer inquiries via chat and email in a professional and timely manner...
TaskNest Business Services
Pasay4 days ago - ...the phone and cool under pressure? This part-time role puts you at the center of fast-paced auction activity—making critical outbound calls, delivering clear info, and keeping everything on track. About the Company: This is a full time role with a partner agency in...
- Key Responsibilities: Respond to customer inquiries via chat, email, or messaging platforms Provide accurate information on products, services, orders, or accounts Resolve customer concerns professionally and efficiently Document all interactions and transactions accurately...
Telesys
Pasaya month ago - ...and professionally to customer inquiries via phone, email, and chat Resolve customer issues and complaints with a focus on first-call resolution Maintain accurate and comprehensive records of customer interactions Collaborate with team members to improve customer...
- ...the productivity of direct reports. Ensure that objectives are consistently met, such as the required service levels and KPI’s for Calls and Chats. Conduct regular performance reviews and provide consistent feedback to direct reports and management. Monitor performance...
6 - 10 $ per hour
...MUST READ THIS JOB POST FULLY BEFORE APPLYING We're hiring 20 full-time, high-performing Call Center Agents with excellent English and a strong background in sales, customer service, or appointment setting. This is a remote role for serious, hungry professionals...- ...areas, trends, customers, products and services Seek out the appropriate contact in an organization Generate leads and cold call prospective customers Meet with customers/clients face to face or over the phone Understand the needs of your customers...
- ...and lead B2B sales representatives to excel and thrive in a dynamic, fast-paced environment. Quality Evaluation: Dive into sales calls and interactions to provide insightful and actionable feedback that drives success. Collaboration: Work closely with operations...
- ...We are looking for Call Center Agents to join a fast growing account in Marikina. You will be responsible for delivering exceptional service to valued clients through effective communication, problem-solving skills, and customer profiling. Key Responsibilities...
- ...Alabang Requirements: At least 2 years in college (No back subjects) Minimum of 1 year experience as Realtime Analyst in a BPO/call center environment Job Responsibilities: Keep a close eye on real-time queue and agent activities across various business...
- ...scheduling appointments for the sales team, and assisting with the sales process. If you're passionate about building connections (calling strangers non stop), creating opportunities, and driving growth, this could be the perfect role for you! As a Cold Call Sales Specialist...
