Agent jobs in Dumaguete City, Negros Oriental

Lumikha needs a Voice Agent (or two) to join our team. Do you have good communication skills and a passion for helping people solve their problems? Then call us your new home. Lumikha is a boutique BPO focused on marketing and remote teams for back-office and customer... 

Dreaming of a Career Adventure? Join Our Travel Help Desk Team! We are on the hunt for an enthusiastic and customer-centric Help Desk Agent to join our Dumaguete-based BPO team Are you passionate about travel and making people's dreams come true? Look no further! We... 

 ...travel client. At Lumikha, we're passionate about making travel dreams a reality and are looking for an experienced Customer Support Agent who shares this passion. What We Offer: - Competitive salary and benefits - Opportunities for career advancement - A... 

Job Summary Main objectives and duties: 1. Call Handling. Resolves product or service problems by accurately understanding the customer's issue. Determine the cause of the problem, selecting the best solution to the problem and explaining to the customer the...

 ...materials, including presentations, handouts, and job aids, that effectively convey essential information to new hires and tenured agents. # Ensure training materials are up-to-date, accurate, and aligned with company policies, procedures, and best practices. # Facilitate... 

 ...program and seeks solutions to improve learning and overall performance. Participates during program evaluation. Monitors agent performance as a collaborativeeffort with the assigned mentor. 5. Reports Compiles training reports. Keeps training documents... 

 ...sales and Business Unit Engineering. Responsible for overall management of the Factory sites supporting and acting as the Registered Agent for the legal entity in the Philippines. Drives organization behavior and attitude towards customer satisfaction and works with... 

 ...quality performance and overall process adherence. Closely monitors the call quality and communication skills of the production agents and determine the need for special communication or soft-skills training Provides immediate and constructive feedback observed in...