25000 Php
Job Responsibilities:
● Follow standard operations and procedures.
● Recognize and escalate priority problems in accordance with Client standards.
● Ensure one call resolution prioritizing customer satisfaction.
● Perform basic troubleshooting when necessary.
...
Meta East Jobs
Metro Manila
8 days ago
30000 Php
Company Profile: A well-know BPO company that offers a digital transformation solutions and IT consulting services
Position: Technical Support Analyst
Company Industry: BPO Company
Work Location: Ortigas
Work Schedule: Morning-Mid shift
Work Set Up: Onsite
Salary:...
JK Network Services
Metro Manila
4 hours agonew
~ At least two years of IT technical support or service desk experience
Additional Job Description
Provide first level IT support to internal TELUS employees and handle the resulting incidents or service requests using the incident management and request fulfillment...
TELUS International.
Metro Manila
23 hours ago
...homeland? Look no further! We're seeking a dynamic Service Desk Analyst to join our client’s innovative team in the... ...seamless operations within our client’s IT infrastructure. This includes providing desktop support and deployment for both Windows 10 and Apple systems...
25000 Php
URGENT HIRING:
IT SUPPORT / With 30k Signing Bonus
The client is a fast-growing Managed IT Service Provider. They serve a diverse client base across Australia, ranging from... ...seeking an enthusiastic Level 1-2 service desk engineer with a strong work ethic to join our...
NeksJob Philippines
Metro Manila
more than 2 months ago
60000 Php
About the role
We are looking for an IT Security Analyst with expertise in Security Information... ...towards the continuous improvement of the service.
Build process workflows and create... ...right talent to every organization we support. We invest in people to optimize performance...
EFlexervices
Metro Manila
a month ago
...The Team
Service Management or ITSM oversees the service desk, incident management, problem management, change management and IT asset management processes of DFI. As such, it serves... ...It is responsible for managing and supporting enterprise-wide productivity tools...
...level Laptop/Desktop, Mobile and account support
• Provide technology monitoring support... ...providing technical operations center support as Service Desk
• Monitoring Support experience is a... ...communicate effectively within a global IT environment with people having diverse...
...between professional and personal life and weve crafted this role with precisely that in mind. The IT Service Desk Analyst I is responsible for providing remote firstlevel support to users of desktop laptop phone printer and mobile technology devices. The role will also be...
...Qualifications:
Education and Experience
Candidate must possess at least a Bachelor's/College Degree.
At least one (1) year experience in IT business process analysis and documentation.
With at least 6 months exposure in Life Insurance.
Knowledge of
Knowledgeable in...
Dempsey External Talent Acquisition Center
Metro Manila
26 days ago
...Candidate must have completed college or bachelor's degree or 2 years in college no back subjects.
Amenable to work ONSITE in BGC Taguig
2 years or 24 months Service Desk experience
Willing to work shifting schedule.
Can start
ASAP
Must be able to provide TOR or Diploma...
29000 Php
...escalation procedures as needed.
Needed Qualifications
Senior high school graduate or completed K-12 education.
Previous customer service, sales, or typing experience is a plus.
Good Communication Skills
Perks You'll Enjoy
Comprehensive HMO coverage for you and...
Aspire Global Solutions
Metro Manila
a month ago
...Serves as SPOC (Single-Point-Of-Contact) for all IT related concerns. Provides first level support and customer service on company supported computer applications and... ...)
Knowledge, experience and training of Help Desk and customer service practices is a plus.
ITIL...
...BASIC FUNCTION
Position Overview
The IT Service Desk Representative is responsible for support of all desktop hardware, software, and telecommunications equipment. As the IT Service Desk Representative, you are the front line in support of Insight Customers and will...
...possibilities as you step into the role of IT Service Desk Manager here in our team. Beyond a... ...Desk team which provides technical support and assistance for internal customers both... ...organization goals.
Manage IT Service Desk Analysts hours ensuring adequate coverage during...
...collaboration technologies. Our services help drive down costs, increase IT efficiencies, minimize... ...‘overflow’ of telephone support calls (should the level 1... ...that of the assigned analyst (effectively acting as the... ...reviews with the Service Desk Manager (based in the UK)...
Cloud Bridge
Metro Manila
1 day ago
...resolution.
They will be the first response for all service management and standard applications support tickets through all channels: phone, emails, chat,... ...of actions or steps taken to resolve.
The service desk ensures that inquiries, outages, requests are recorded...
22000 Php
...personal networks.
• Accomplishes information systems and organization mission by completing related results as needed.
• Deliver service and support to end-users using and operating automated call distribution phone software, via remote connection or over the Internet;
•...
Metacom
Metro Manila
19 days ago
...JR-11831: IT Help Desk Manager | WFO
Cloudstaff is a leading provider of smarter outsourcing... ...and manage a team of Level 1, 2, and 3 support technicians
• Continuously train... ...their skills and ensuring high standards of service delivery
• Create, document, and execute...
The Service Desk Manager is responsible for managing day to day 24/7 service desk operations. Lead... ...resolution of issues, availability of support, and reliability of service. JOB DECSRIPTION... ...support services to meet Albertson's IT's SLA commitment to customers.
• Oversee...
• Deploy software for users and collaborate with the Software Delivery team to plan and troubleshoot deployments.
• Resolve tier 1 and tier 2 escalations by addressing complex and time-consuming issues, initiating root cause determination.
• Act as a process escalation...
840000 Php per year
...company engaged in information technology (IT) enabled services such as software application, development, maintenance and support, system integration, software quality assurance... ...Work Details:
Job Title : Business Analyst
Client : Banking Company
Job Type :...
...and cost-effective Recruitment services in the Philippines. The Role... ...Responsibilities of Business Analyst:
# Overall Business Analyst... ...closely with CRM vendors and IT teams to implement CRM solutions... ...Generate reports and dashboards to support data-driven decision-making....
Multilingual Service Desk Analyst (French) ONSITE Work Set-up
Position Description
CGI is building a capability to support Service Desk in their endeavor to expand their customer base.... ...verbal dexterity, etc.)
• Background in IT is an advantage.
• Previous back-...
960000 Php per year
...innovative and cost-effective Recruitment services in the Philippines. The Role
Your... ...checkpoint meeting for PCI DSS meeting with IT internal to monitor the status of IT action... ...3 years of experience as an IT Risk Analyst
Full onsite in Business Solutions Center...
...CEF Solutions Inc. is a Consulting Services, and Business Process Outsourcing (BPO) company specializing in providing BPO Operations,... ...Ethical Hacker
• CompTIA Security +
• CompTIA Cybersecurity Analyst
QUALIFICATIONS REQUIRED AND PREFERRED:
• Bachelor’s...
CEF Solutions Inc
Metro Manila
1 day ago
...performance of our organization's software applications. Application Support will be responsible for providing technical assistance to end-... ...of scripting languages, such as MS SQL, MySQL
~ Customer service oriented
~ Fresh graduates are welcome to apply
~2...
...Responsibilities:
Manage and provide effective guidance to a team of 15-20 Service Desk Engineers, delivering L1 IT support from head office and remotely.
Create an inspiring, motivational team environment with an open communication culture.
Monitor individual...
600000 Php per year
...system design specifications for client engagements.
Ideal Profile
You have at least 2 year experience, ideally within a IT Business Analyst / Project Manager role.
You have good interpersonal and communication skills and are adept at working with multiple...
Role Description:
This is a full-time on-site role located in Makati/Ortigas for an IT Business Analyst. As an IT Business Analyst, you will be responsible for analyzing the business needs of clients, identifying areas for improvement, recommending solutions, and designing...