Customer Support for Online Travel Booking
18000 - 19000 PhpTalent Outsourcing Channel Solutions
About the Opportunity
A fast-growing player in the online travel and digital hospitality sector, we deliver white-label customer experience solutions for global travel brands. Our team powers seamless booking journeys, real-time trip modifications, and proactive travel support for millions of travelers—combining empathy, tech-enabled workflows, and 24/7 multilingual service excellence.
Role & Responsibilities
- Handle inbound customer inquiries via phone, chat, and email for flight, hotel, and package bookings.
- Resolve complex travel disruptions (delays, overbookings, visa issues) with speed and empathy.
- Upsell ancillary services (seat selection, travel insurance, lounge access) to enhance customer value.
- Document case notes, escalate high-risk issues, and maintain compliance with brand SLAs.
- Collaborate with regional ops and tech teams to improve self-service tools and reduce repeat tickets.
Skills & Qualifications
- Microsoft Excel
- English fluency (written & spoken)
- With excellent English communication skills
Benefits & Culture Highlights
- Flexible 24/7 shift options with premium weekend/holiday allowances.
- Free online travel courses + travel agent discounts on global bookings.
- Fast-track to team lead or quality assurance roles with performance bonuses.
Vacancy posted 2 days ago
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