Customer Service & Accounts Receivable Specialist - 19602

Customer Service & Accounts Receivable Specialist

Location: Remote 
Type: Full-Time
Compensation: Competitive Salary + performance-based bonus opportunities
Schedule: Full overlap with U.S. Central Time business hours preferred

About the Company

We are a fast-growing U.S.-based service company focused on acquiring and scaling local operations throughout the Southern United States. Customer relationships and trust are at the center of everything we do, and we are looking for highly personable, customer-focused professionals to help us deliver a seamless experience during periods of business transition and growth.

This is a high-trust, customer-facing role where professionalism, emotional intelligence, and communication skills are absolutely critical.

The Opportunity

We are hiring two remote team members who will support both customer service and accounts receivable functions. These roles will work closely together and may share responsibilities depending on business needs.

This position is ideal for someone who is:

• Extremely comfortable speaking with U.S.-based customers over the phone
• Naturally personable and conversational
• Confident handling sensitive customer interactions
• Skilled at building trust quickly
• Organized, dependable, and adaptable in a fast-paced environment

The ideal candidate has a highly neutral English accent and can communicate in a way that feels natural and familiar to customers in the Southern United States.

Key Responsibilities

Customer Service & Account Management

• Answer inbound customer calls professionally and confidently
• Assist customers with account updates and service-related questions
• Collect and verify customer information including:
  • Phone numbers
  • Email addresses
  • Billing details
  • Service addresses
• Help customers transition smoothly during company acquisitions and onboarding processes
• Build rapport and create positive customer experiences during every interaction
• Maintain a calm, friendly, and solutions-oriented tone on calls

Accounts Receivable & Payment Collection

• Contact customers regarding overdue balances and outstanding invoices
• Secure payment methods and assist customers with setting up autopay
• Process customer payments securely and accurately
• Encourage customers to prepay or enroll in long-term payment arrangements
• Follow payment collection procedures with professionalism and empathy
• Escalate sensitive account situations when necessary

Administrative & Operational Support

• Maintain accurate customer records in internal systems
• Document customer interactions and payment updates
• Assist with outbound communication campaigns during acquisitions or account transitions
• Collaborate with internal leadership to improve customer processes and retention

What We’re Looking For

Must-Haves

• Excellent spoken and written English
• Highly neutral or minimal accent required
• Strong emotional intelligence and interpersonal communication skills
• Comfortable handling both inbound and outbound phone calls
• Ability to build trust quickly with customers
• Confident discussing billing and payment information over the phone
• Strong attention to detail and follow-through
• Reliable internet connection and quiet work environment
• Ability to maintain confidentiality and professionalism at all times

Preferred Experience

• Customer service or call center experience
• Accounts receivable or collections experience
• Experience handling U.S.-based customers
• Experience working in service industries, utilities, logistics, or home services
• Familiarity with CRM or customer management systems

Ideal Candidate Profile

• Friendly, personable, and naturally conversational
• Thick-skinned and confident under pressure
• High-energy with a positive attitude
• Comfortable working independently
• Motivated by bonuses and performance incentives
• Coachable and eager to grow within a scaling company
• Able to adapt communication style depending on the customer

Compensation & Growth

• Competitive monthly compensation based on experience and communication ability
• Performance-based bonus opportunities tied to collections and customer conversions
• Long-term growth potential as the company continues expanding through acquisitions
• Opportunity to become a key part of a rapidly growing operation

Hiring Process

• Initial screening interview
• English communication and “ear test” evaluation
• Video interview with leadership
• Final selection and onboarding

This role is heavily communication-driven. Candidates who can create trust, communicate naturally with U.S.-based customers, and deliver an exceptional customer experience will thrive in this position.