Customer Service Representative (Blended Account)

Position Description: We are hiring for Customer Service Representative (Blended)

Your future duties and responsibilities:

Your future duties and responsibilities

• Analyze customer data to provide the client with clean and commonly defined account structures.
• Contact customer for service validation and delivery as defined by stated quality KPI’s
• Check tools to resolve non-match account creation requests.
• Go through workflows, define steps and make decisions
• Able to meet or exceed agreed service level targets with the client
• Timely and accurate management of assigned orders, including utilization of Order Management Tracker system
• Effective escalation management
• Call new clients and offer our assistance (Outbound)
• Ensuring a low cancellation rate
• Adjust or upsell to their new broadband solution to ensure its matching their needs
• Ensure new clients get a good first experience with their new product

Required qualifications to be successful in this role

• Willing to work on a Shifting Schedule
• Amenable to work onsite in McKinley, Taguig

Knowledge and Skills:

• Flexibility to work on varied projects and assignments
• Ability to multitask and prioritize regularly to manage changing work needs
• Excellent communication skills, both written and oral
• Strong attention to detail, good analytical skills
• Strong organizational and time management skills
• Ability to self-learn as well as participate in ongoing training and education
• Able to initiate and problem solve effectively
• Able to work independently and within a team environment, including professional interaction with other departments and external third parties

Behavior

• Customer Orientated
• Able to communicate clearly.
• Disciplined/self-governing.
• Willingness to learn.

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.

What you can expect from us:

Together, as owners, let’s turn meaningful insights into action. Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because… You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction. Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise. You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons. Come join our team—one of the largest IT and business consulting services firms in the world.