Customer Service Representative
Full-time
Crescendo Staffing and Business Consulting Inc.
WAVE 1:
Call Center Representative - Voice & Non-Voice (Chat & Email Support)
We are looking for a detail-oriented and customer-focused Voice & Non-Voice Call Center Representative to join our team. In this role, you will communicate with customers primarily through Calls , chat, email, and ticketing systems —no phone calls involved. You will assist customers by providing information, resolving issues, and ensuring a positive overall experience.
- Location: Bridgetowne / Pasig
- Employment Type: Full-time | Onsite
- Schedule: Shifting Schedule
Key Responsibilities
- Respond to customer inquiries via calls , chat, email, and messaging platforms .
- Provide accurate information regarding products/services.
- Resolve customer concerns and escalate issues when necessary.
- Process requests such as account updates, order tracking, and troubleshooting.
- Meet performance metrics including response time, accuracy, and customer satisfaction.
Benefits
Employee Recognition and Rewards
- Equity Incentive Plan, Commission, Performance Bonus
Government Mandated Benefits
- 13th Month Pay, Employee Loan, Pag-Ibig Fund, Paid Holidays
Professional Development
- Job Training
Time Off & Leave
- Sick Leave, Vacation Leave
Vacancy posted 11 days ago
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