Collection Staff
Full-time
Asia PeopleWorks, Inc.
Job Summary
The Collections Staff is responsible for managing delinquent accounts and ensuring the timely collection of payments from customers with financed vehicle accounts.
Key Responsibilities
1. Account Management & Collections
Monitor and manage assigned delinquent accounts (e.g., past due auto loans and financing accounts).
Contact customers via phone, email, SMS, and other approved channels to secure payment commitments.
Negotiate payment arrangements or restructuring options within company guidelines.
Ensure timely follow-up on promises to pay (PTP) and collection statuses.
2. Customer Engagement
Provide courteous, professional, and solution-oriented communication with customers.
Educate customers on payment obligations, penalties, and available settlement options.
Handle customer concerns or disputes and coordinate with internal teams for resolution.
3. Documentation & Reporting
Accurately record all collection activities in the system (calls, payment commitments, updates).
Maintain updated account notes and customer information.
Prepare daily and monthly collection reports as required.
4. Compliance & Risk Control
Adhere strictly to company policies, legal guidelines, and regulatory requirements for collections.
Ensure responsible and ethical collection practices at all times.
Escalate high-risk or problematic accounts to supervisors or appropriate units.
5. Coordination & Support
Work closely with Sales, Credit, and Legal teams for account handling and resolution.
Assist in repossession processes or endorsement to external collection agencies if needed.
Support process improvement initiatives to increase collection efficiency.
Vacancy posted 8 hours ago
Similar jobs that could be interesting for youBased on the Collection Staff in Makati vacancy
- • Process customer payment and Collection Report • Encoding of payment details is SAP. • Identify payment deduction. • Compute deductions and categorize based on the type of deduction. • Create Daily Summary of Deductions. • Close customer balances in SAP. •...
- Manage daily accounting operations and transactions. Prepare and maintain financial reports and records. Reconcile bank statements and financial discrepancies. Assist with budget preparation and forecasting. Ensure compliance with accounting standards...
- ...Description Manage and maintain accurate records of all credit and collection activities. Communicate with customers regarding outstanding accounts and negotiate payment plans. Analyze customer credit requests and recommend approvals or denials. Prepare reports...
- ...We are looking for a dedicated Tele-Collector/Collection Specialists that contact clients and collect outstanding payments. This job should ensure timely payments that aligns with the law. The Collectors are expected to demonstrate high level of professionalism...
- ...Position Title: Collection Supervisor Reports To: Collection Manager Job Summary: The Collection Supervisor plays a key role in supporting the operational and administrative management of the Collections Department. This includes supervising documentation, assisting...
- We are seeking a motivated Tele-Collector Specialist to contact clients and secure outstanding payments in a professional and compliant manner. This role plays a key part in ensuring timely resolutions while upholding all legal and regulatory guidelines. Our Tele-...
- ...JOB DESCRIPTION: • Customer Service and Collections Handling • Inbound and Outbound Call Management • Customer Inquiry Resolution and Complaint Handling • Account Information Accuracy and Timely Processing • Effective Communication (Calls, Email, Helpdesk) •...
- ...Job description: About the role Yinshan Lending Inc. is seeking an experienced Collection Specialist to join our dynamic team in Makati City, Metro Manila. In this full-time role, you will play a crucial part in ensuring the effective recovery of outstanding debts...
- Job Summary: Responsible for developing and implementing the company’s AML compliance framework to ensure adherence to regulatory requirements. Conducts transaction monitoring, risk assessments, policy reviews, and supports KYC/CDD/EDD processes. Identifies and...
- Print and issue invoices. Ensuring all details are accurate and complete. Receive cheque collected Encode for deposit Encode and update deposited on ERP Monitor and request supplies for Finance Department Update dynamic view medical records finance...
- ...We are looking for a dedicated Tele-Collector/Collection Specialists that contact clients and collect outstanding payments. This job should ensure timely payments that aligns with the law. The Collectors are expected to demonstrate high level of professionalism...
- ...Prepares Collection Forecast on weekly and monthly basis. Follow-up collections to clients thru emails, sms and calls. Maintain a low level accounts receivable of the clients. Reconcile accounts of the clients from time to time. Prepares and issues collection...
- ...Mag-house to house visit sa mga client ni Home Credit para mag-negotiate and collect ng payments. ~ Mayroong means of doing field visits (Motorsiklo, Bisikleta, e-Bike, kotse, etc.) ~ Kailangang may good communication at negotiation skills ~ Resourceful at streetsmart...
- ...The collections assistant is responsible for managing the company’s accounts receivable which includes monitoring of collections, actively following up on overdue invoices, handling customer inquiries related to outstanding balances, and ensuring the timely collection...
- ...Job Purpose: Collections Assistant role is to help manage client accounts, prepare billing documents, and assist with collections. Duties and Responsibilities: Assist in preparing and distributing Statements of Account (SOA) to clients. Monitor and follow up...
- ...Manage end-to-end collections from early to late stages, including litigation. Capable of leading the company-wide collection function. Mentor and develop team members to enhance their skills and performance in collections. Ensure compliance with legal regulations...
- ...Create and maintain accurate billing records for clients and customers. Process billing transactions and ensure timely collection of payments. Perform account reconciliations to ensure accuracy of financial statements. Assist in auditing processes and provide...
- ...Description Contact customers to collect outstanding debts and manage accounts. Maintain accurate records of customer interactions and payment status. Negotiate payment arrangements and provide solutions to outstanding balances. Analyze customer accounts to...
- ...Manage and oversee accounts receivable to ensure timely collection. Communicate with customers regarding outstanding invoices and payment plans. Analyze customer accounts and resolve discrepancies. Generate reports on collection activities and status of accounts...
- Povides administrative support to the sales team, including handling correspondence, scheduling meetings, and preparing documents Strong mathematical skills Must know how to manage time properly. Excellent communication skills. Responsible for transacting money...
- ...Description Manage and oversee the collection process for outstanding payments. Communicate with customers to resolve payment issues and negotiate payment plans. Maintain accurate records of collections and customer interactions. Prepare and present regular...
- ...Description Contact customers to collect overdue payments and negotiate payment arrangements. Maintain accurate records of customer interactions and payment activities. Prepare reports on collection activities and account statuses. Work closely with the finance...
- ...tasks that are assigned from time to time. Relevant work experience gained as a billing specialist, billing clerk, or credit & collections officer With strong accounts receivable, collection & billing reporting & tracking experience is an advantage Being...
- Responsibilities and Duties: Manage bill payments, prepare consolidated statements, and assist in financial documentation financial records and perform reconciliations. Assist in preparing financial statements and reports. Process accounts payable and receivable...
- ...About the Role: Yinshan Lending Inc. is seeking a highly motivated and experienced Collection Team Leader to join our dynamic team in Makati City, Metro Manila. As the Collection Team Leader, you will play a pivotal role in driving the success of our collection's operations...
- ...at least Non-Professional Driver's License and has Motorcycle Unit. Preferably residing in Paranaque, Laspinas, Pasay. Collects branch's accounts receivables and/or other debts owed to the latter through effective field debt collection efforts. ~ Field Collections...
- ...improvement opportunities for payments workflow. Assist in auditing payment processes and procedures. Job Title: Billing & Collection Clerk Qualifications: Bachelor’s degree in Finance, Accounting, or related field. Experience Level: Less than 1 year of...
- ...fresh graduates for candidates with degree in Finance & Accountancy. At least one (1) year related work experience in Billing & Collection. 1. Customer facing experience 2. Understand the Billing and Account Receivables (AR) process 3. Basic knowledge on AR...
- ...investigations and evaluate the creditworthiness of new and existing customers. Prepare and send accurate statements of account and collection reports. Maintain an organized and updated record of collections and customer interactions. Assist in setting and reviewing...
- ...Manage accounts receivable and collections processes. Contact clients for payment reminders and follow-ups. Analyze account discrepancies and resolve issues. Maintain accurate records of all transactions. Collaborate with the finance team for reporting purposes...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Collection Staff. Be the first to apply!
