Collection Staff
Full-time
Asia PeopleWorks, Inc.
Job Summary
The Collections Staff is responsible for managing delinquent accounts and ensuring the timely collection of payments from customers with financed vehicle accounts.
Key Responsibilities
1. Account Management & Collections
Monitor and manage assigned delinquent accounts (e.g., past due auto loans and financing accounts).
Contact customers via phone, email, SMS, and other approved channels to secure payment commitments.
Negotiate payment arrangements or restructuring options within company guidelines.
Ensure timely follow-up on promises to pay (PTP) and collection statuses.
2. Customer Engagement
Provide courteous, professional, and solution-oriented communication with customers.
Educate customers on payment obligations, penalties, and available settlement options.
Handle customer concerns or disputes and coordinate with internal teams for resolution.
3. Documentation & Reporting
Accurately record all collection activities in the system (calls, payment commitments, updates).
Maintain updated account notes and customer information.
Prepare daily and monthly collection reports as required.
4. Compliance & Risk Control
Adhere strictly to company policies, legal guidelines, and regulatory requirements for collections.
Ensure responsible and ethical collection practices at all times.
Escalate high-risk or problematic accounts to supervisors or appropriate units.
5. Coordination & Support
Work closely with Sales, Credit, and Legal teams for account handling and resolution.
Assist in repossession processes or endorsement to external collection agencies if needed.
Support process improvement initiatives to increase collection efficiency.
Vacancy posted 28 days ago
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