Customer Service Representative (US Account) Day 1 HMO - Ortigas, Pasig
288000 Php per yearFull-time
Snaphunt
Perks & Benefits include:
- Comprehensive health and life insurance starting Day 1.
- 20 leave credits for vacation, emergencies, sick days, and even your birthday!
- Endless opportunities for career advancement with annual performance reviews and salary increases.
- Company-provided laptop to set you up for success.
- Convenient office location in Pasig , at the heart of Manila, accessible to all.
- Loyalty rewards: Employees celebrating 5 years could receive a profit-sharing scheme.
- In-house learning & development programs with access to the latest in AI and technology.
Qualifications:
- Must have at least 1 year of experience in customer service
- Willing to work on-site in Ortigas, Pasig.
- Amenable to a shifting schedule, including rotational shifts.
Responsibilities:
- Provide inbound and outbound assistance to customers, service providers, and partners.
- Create and manage cases accurately through the system.
- Gather and validate critical service details, including special vehicle requirements, to ensure the right provider is assigned the first time.
- Resolve system alerts immediately and maintain detailed, actionable notes for every case.
- Keep the Customer, Partner, and Provider updated in real-time via voice and digital channels.
- Ensure the absolute privacy and security of all customer information.
Vacancy posted a month ago
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