Client Care Agent
Full-time
Djarna Manpower Services Corporation
JOB DESCRIPTION
- In a residential apartment building, you typically work at a desk or station near the front of the building.
- Welcoming residents and visitors, passing along messages, hailing a taxi cab and suggesting excellent places to dine (if needed)
- Main role in organizing, managing, and keeping an office running
- Responsible for clerical and organizational tasks like file organizing, scheduling appointments, assisting other staff members, and drafting correspondences or messages.
MINIMUM QUALIFICATIONS
- Must be a four-year college graduate.
- Basic computer knowledge, appropriate software proficiency, and good typing ability.
- Must possess multi-task handling ability, and knowledge of administrative procedures and clerical actions.
- Should be skillful in Microsoft Office package, telephone communication, listening etc.
- Excellent written and vocal communication.
- Pleasing personality / easy to go along with.
- Good voice quality.
- Knowing the requirements for applying for a student permit or driver's license is a plus. (requirements will be given to her) (if needed)
- Should be honest and hardworking.
DUTIES AND RESPONSIBILITIES
- Attend all Client Care briefings relative to the tenants of the property site.
- Handles queries, requests, and information dissemination and management in person (over-the-counter), over the phone (through voice calls and SMS / MMS), and over electronic mail (email).
- Checks and reviews all in-hour, arriving, and departing guests, visitors, or viewings, including collection of survey forms to assess guest satisfaction.
- Handles the Client Care Helpdesk system while coordinating with building administration, housekeeping, engineering, accounting, security and all other third-party vendors. This includes handling of amenity scheduling and requests and checking garbage collection requests or schedules with housekeeping.
- Handles the traffic in and out of personnel and parcels for Uptown Eastgate, including the preparation and endorsement report for the Security-in-Charge / GY Shift for any special requests or needs
- Handles queries, requests, and information dissemination and management in person, over the phone, and electronic mail.
- Answers and transfers calls, and handles the Client Care Helpdesk system while coordinating with building administration, engineering, accounting and third-party vendors.
Vacancy posted 1 day ago
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