Customer Care Representative -NON-VOICE CHAR SUPPORT
Full-time
TKHS Group Incorporated
- May be responsible for handling inbound order entry and order status calls from new and existing customers.
- To assist customers with queries via Emails/Chats and deal with multiple customers simultaneously.
- Follow communication scripts when handling different topics.
- Identify customer needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Seize opportunities to upsell products when they arise.
- At least High school graduate
- At least 1 year of experience in BPO Industry
- Good English comprehension and writing skills.
- Outstanding written and verbal communication skills, great email, chat, social media, and phone etiquette.
- Min Typing Speed of 40-50wpm with 95% accuracy (faster preferred)
- Computer proficiency, and attention to detail.
- Willing to be assigned in Aseana 2 near Redemptorist LRT Station.
- Can start on Jan 10, 2024
Vacancy posted 1 day ago
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