Sales Development Representative

Job Summary

KDCI Outsourcing is seeking a Sales Development Representative to drive B2B lead generation through prospect research, cold calling, personalized email outreach, lead qualification, and appointment setting. The ideal candidate has strong English communication skills, experience engaging business decision-makers, and the ability to manage CRM records, coordinate quotation follow-ups, and build sales opportunities through consistent prospect engagement.

Key Responsibilities

• Identify relevant businesses and decision-makers within agreed target markets.
• Build and maintain accurate prospect lists with relevant business and contact information.
• Conduct cold calls and send personalized introductory emails using approved messaging, product information, and outreach priorities.
• Engage prospective business clients and introduce relevant products.
• Confirm business fit, decision-making involvement, product interest, potential requirements, and expected timing.
• Qualify prospects before arranging sales conversations.
• Share approved product information and answer initial prospect questions.
• Refer detailed technical, installation, or commercial questions to the appropriate team.
• Maintain prospect follow-up schedules and ensure timely communication.
• Arrange qualified sales conversations with the sales team.
• Provide relevant prospect notes and qualification information to support sales discussions.
• Gather prospect requirements and coordinate quotation requests with the sales team.
• Follow up on quotations issued by the team.
• Maintain accurate contact records, outreach histories, opportunity stages, and next actions in the designated CRM or sales tracker.
• Keep sales pipeline information updated and organized.
• Track and report on outreach activities, prospect engagement, and sales outcomes.

Job Requirements

• Previous experience in B2B prospecting, outbound sales, or appointment setting, including cold calling and personalized email outreach.
• Excellent spoken and written English communication skills, with the confidence to engage design, trade, and retail professionals.
• Ability to qualify prospects, handle initial objections, and build professional relationships through consistent follow-up.
• Strong organizational skills and familiarity with CRM systems, contact records, and sales pipeline management.
• Comfortable working toward agreed outreach targets and reporting on sales activities and outcomes.
• Experience in interiors, kitchens, appliances, wine cabinets, or other premium products is highly preferred.