Mandarin Logistics Supervisor (Night Differential)

Company Profile: The company is a global leader in outsourcing services and customer experience. It uses smart AI tools, powerful data analysis, and a diverse team from around the world to provide seamless customer support, flexible sales solutions, and strategies that help businesses grow their revenue. Position: Mandarin Logistics Customer Specialist Company Industry: BPO Company Work Location: Quezon City Work Schedule: Shifting Schedule Salary: Php 100, 000 Work Set-up: Work On-site

BENEFITS:

Night Differential Group Life Insurance Free Onsite Medical Care Monthly performance incentives and allowances Sick Leave & Vacation Leave (Convertible to cash) Government-Mandated Benefits 13 month pay HMO Paid training Company events Other benefits will be discussed directly by the company.

REQUIREMENTS OF THE JOB:

Proficient in Cantonese and conversational-proficient in English Open to High School graduates, Undergraduates, and Bachelor’s graduates in any courses. Open to no related experience. Having customer service experience is an advantage. Having BPO experience is a big plus Excellent interpersonal, communication, and customer handling skills.

RESPONSIBILITIES OF JOB APPLICATION:

Communicate with customers through phone calls to address transportation, logistics, and delivery-related inquiries. Assist customers with package tracking, shipment status, and delivery concerns. Process customer requests for refunds, returns, and order-related concerns in accordance with company policies. Support customers with order processing, modifications, cancellations, and delivery updates. Coordinate with internal teams to resolve customer issues and ensure timely service. Maintain accurate records of customer interactions and transactions while delivering excellent customer service.