Digital Sales Manager
Full-time
Cepat Kredit Financing Inc.
Digital Sales Manager
Ortigas, Pasig City | Full-time | On-site Setup
Role Overview
We are looking for a results-driven Digital Sales Manager to lead our Digital Sales and Marketing Retention teams and drive sustainable online revenue growth.
This role is ideal for a leader who thrives in a performance-based environment—someone who can translate digital leads into revenue, strengthen customer retention, and build disciplined, high-performing teams aligned with business goals.
Success in this role is defined not by activity alone, but by measurable sales growth, improved conversion rates, and strong customer renewals .
What Success Looks Like in This Role (Performance Objectives)
Within the first 6–9 months , the Digital Sales Manager is expected to:
1. Deliver Digital Revenue Growth
- Execute a digital sales strategy that consistently meets or exceeds online revenue targets
- Improve lead-to-sale conversion rates across social media, website, and partner platforms
- Standardize digital sales scripts, follow-ups, and response workflows aligned with brand and service standards
2. Optimize Lead Conversion & CRM Discipline
- Ensure 100% of online inquiries are handled within agreed response time SLAs
- Improve lead tracking accuracy, pipeline visibility, and follow-through through CRM discipline
- Reduce lead aging and leakage across digital channels
3. Strengthen Customer Retention & Renewals
- Increase customer renewal and repeat business rates through proactive digital engagement
- Reduce churn by identifying renewal risks and addressing client concerns early
- Use customer feedback and data insights to continuously refine retention campaigns
4.Build and Lead High-Performing Teams
- Lead, coach, and develop the Digital Sales and Marketing Retention teams
- Set clear performance metrics (sales targets, renewal rates, conversion ratios, response times)
- Conduct regular performance reviews, coaching sessions, and recognition initiatives
5. Ensure Strong Reporting & Administrative Discipline
- Deliver accurate, timely reports on digital sales performance, leads, and renewals
- Maintain complete and audit-ready CRM records and documentation
- Draft and issue clear, professional administrative memos related to performance, compliance, and process improvements
6. Drive Cross-Functional Alignment
- Work closely with Marketing to align campaigns with sales and retention goals
- Coordinate with IT on CRM, website, and lead-tracking enhancements
- Collaborate with Finance and Customer Service on billing, renewals, and account resolution
- Provide data-driven insights during management and planning discussions
Who Will Succeed in This Role
You are likely to succeed if you have demonstrated success in:
- Leading digital or inside sales teams that consistently achieve targets
- Improving conversion rates, renewals, or online revenue performance
- Managing digital funnels, CRM systems, and performance dashboards
- Coaching teams using data, metrics, and clear accountability
- Writing structured reports and professional internal communications
Qualifications & Experience
- Bachelor’s degree in business administration, Marketing, Communications, or a related field
- 3–5 years of experience in digital sales, online marketing, or customer retention
- Proven leadership experience managing digital or inside sales teams
- Background in fintech, BPO, e-commerce, or digital marketing is an advantage
- Certification or training in Digital Marketing, Sales Management, or E-Commerce is a plus
Key Competencies
- Digital sales strategy execution
- Lead conversion and funnel optimization
- Customer retention and renewal management
- Data-driven performance coaching
- CRM and reporting discipline
- Professional written communication and memo drafting
- Cross-functional collaboration and stakeholder management
Why Join Us
- Opportunity to lead both growth and retention in a digitally driven business
- High-impact leadership role with visibility across sales, marketing, and operations
- Performance-focused culture that values accountability, clarity, and results
Vacancy posted a month ago
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