Lead Technical Success Manager

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems!

About OutSystems

As the leading AI-powered application development platform, OutSystems provides customers with everything they need to build apps & agents incredibly fast. So, let us cut to the chase: we are looking for a Lead Technical Success Manager to be based in Philippines.

About The Role

As a Lead Technical Success Manager you will be required to successfully balance strong trust relationships with our strategic customers for multiple segments, by gaining an understanding of their IT infrastructure, internal processes, and business needs to determine the best possible course of action for technology adoption and expansion. Additionally, you will need to become proficient in OutSystems so that you can assist our customer's development teams focused on the delivery of the solution by providing guidance on OutSystems development best practices, overseeing the solution architecture design and overall technical quality. You will also interface with multiple teams inside our company - Customer Success, R&D, Sales, Professional Services, Product Management, and Global Support - so that you will be an advocate for our customers' main challenges and needs.

Key Responsibilities

• Coaches customers in the successful implementation of OutSystems in highly complex and regulated IT Ecosystems
• Effectively bridges communication between multiple technical stakeholders at the Customer and OutSystems
• Drives cross-functional discussions strategic inside OutSystems and Customers to drive the expansion of the platform usage to new areas
• Invests continuously in research on CS and OutSystems topics to act as a trusted advisor for the customer
• Working closely with key Field stakeholders (Sales, Customer Success, Solution Architects, etc)
• Understand our customer's ecosystem and IT Landscape;
• Perform technical reviews and share knowledge to identify and prevent potential issues;
• Design technical adoption plans to ensure sustained growth in technology proficiency;
• Catalog, categorize, and share common customer issues with other OutSystems teams;
• Serve as a customer advocate within OutSystems;
• Deliver key OutSystems product road map updates;
• Provide an exceptional customer service experience.

Qualifications

• 8+ years of experience in Mobile/Web application development;
• 5+ years of experience as Technical Team Lead / Technical Coach / Technical Account Manager;
• Knowledgeable in web and mobile development: HTML, CSS, Javascript, Relational Databases, C#, Java, ALM and APM practices and tools;
• OutSystems development and administration experience is strongly preferred
• Hands-on exposure to Generative AI, LLM integration, prompt engineering, or agentic workflows is considered a highly valued plus.
• Experience working in a professional services, support, engineering, sales engineering or development organization;
• Ability to manage and grow existing enterprise customer relationships by delivering relationship-based engagement
• Practical knowledge of modern IT Ecosystem e.g. VPN, firewalls, cloud providers (AWS/Microsoft/Google), container technologies, etc.;
• Ability to explain complex information to customers clearly and concisely.
• Ability to travel;
• Bachelor's degree in a science or technical field, engineering, or computer science is a plus.
• Ability to converse in English and bilingual is a plus

More about OutSystems

OutSystems is a leading AI Development Platform built for the enterprise. Global organizations trust OutSystems to rapidly build mission-critical apps and agents, modernize legacy processes with agentic systems, and govern their entire AI portfolio across complex regulatory environments, all on one unified platform. As the future becomes agentic, our customers need us now more than ever. While AI has opened the door to extraordinary possibilities, most large organizations find themselves stuck on one side of the "enterprise gap" because AI by itself doesn't solve their complex use cases and business challenges. OutSystems bridges the "enterprise gap" by combining the speed of generative AI with a deterministic, enterprise-grade framework. We provide the tools for teams of any size to deliver high-quality, reliable AI solutions that drive real business impact. We are looking for passionate, talented, and motivated people to join us as we empower organizations to build, deploy, and scale the next generation of enterprise software. While we are leading the charge into the agentic era, our mission is broader: we are the platform enterprise leaders trust to evolve their entire business, accelerating innovation through secure, governed human-AI collaboration. OutSystems is a global company, with more than 900k developer community members, 1,700 employees, more than 600 partners, and thousands of active customers in over 75 countries and across 21 industries. Founded in 2001, OutSystems now has offices in the United States, United Kingdom, the Netherlands, Portugal, Germany, the UAE, Japan, Hong Kong, Malaysia, Australia, India, and Singapore, and includes a thriving, worldwide community of remote employees. Our customers are some of the world's most recognizable brands across diverse industries— such as Toyota, Heineken, Bosch, KeyBank, and UCLA—who trust OutSystems to deliver ROI and transformational impact. Consistently recognized as a leader by top analyst firms Gartner, IDC and Forrester, OutSystems continues to shape the future of enterprise software development in the agentic era. We are proud to be named a leader in more than 100 categories on G2, including #1 in Customer Satisfaction in Enterprise Low Code Development, and most recently as a leader in AI Agent Building in the G2 Spring 2026 Reports.

Working at OutSystems

Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems. What do we have to offer you?

• A company at the vanguard of the agentic revolution, where we don’t just react to AI innovation—we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse.
• Real growth opportunities. We don't just talk about development; we invest in it through structured programs designed to scale your expertise. Whether you are aiming for vertical progression, exploring lateral moves into new domains, or mastering specialized AI skills through our Professional Development Fund and Internal Mobility Program, we provide the resources to get you there.
• A global collective of world-class talent, where you’ll collaborate with enterprise software legends and sought-after thought leaders. At OutSystems, our industry experts aren't just visionaries—they are accessible, approachable mentors who are deeply invested in your growth as we architect the agentic future together.

OutSystems nurtures an inclusive culture where talented individuals from all backgrounds are empowered to learn, experiment and make an impact. . We believe that driving our next phase of growth requires the radical creativity that only comes from diverse perspectives. We are committed to building a team as global and diverse as the organizations we serve, ensuring every individual can perform to their full potential. As an equal opportunity employer, all qualified applicants receive equal consideration regardless of race, origin, religion, sex, sexual orientation, gender identity, disability, veteran status, or any other protected status.