Accounts Payable Lead BPO Setting ₱65,000

Job Summary

The Accounts Payable Lead will be responsible for overseeing the end-to-end Accounts Payable operations for a global retail client, ensuring accurate, timely, and compliant processing of invoices and payments. The role will lead a team of AP professionals, drive operational performance, maintain strong vendor and master data controls, and serve as a key point of contact for internal and external stakeholders.

The successful candidate will have strong hands-on knowledge of Accounts Payable, Vendor Master Data Management, process controls, people leadership, and client management, preferably gained within a BPO, Shared Services, or Global Business Services environment.

Key Responsibilities

Accounts Payable Operations

Lead and oversee day-to-day Accounts Payable operations, including invoice processing, payment processing, vendor inquiries, and account reconciliation.
Ensure invoices and payments are processed accurately and within agreed Service Level Agreements (SLAs).
Monitor AP aging, exception queues, payment issues, and unresolved transactions.
Ensure compliance with established accounting policies, internal controls, and client-specific procedures.
Identify operational gaps and implement corrective actions to improve accuracy, productivity, and turnaround time.

Vendor Master Data Management

Oversee Vendor Master Data (VMD) creation, maintenance, validation, and updates.
Ensure vendor information is accurate, complete, and compliant with established controls.
Monitor vendor onboarding and changes to prevent duplicate, fraudulent, or inaccurate vendor records.
Establish appropriate controls around vendor bank details, tax information, payment terms, and other critical master data.
Coordinate with relevant stakeholders to resolve vendor master data issues.

People Management

Lead, coach, and develop an Accounts Payable team to consistently meet operational targets.
Manage team performance through regular coaching, performance reviews, and action plans.
Monitor productivity, quality, attendance, and SLA performance.
Delegate workloads effectively and ensure appropriate staffing and coverage.
Build a high-performing and collaborative team culture.

Client & Stakeholder Management

Serve as a key operational contact for customers and client stakeholders.
Participate in regular business reviews and provide updates on operational performance, issues, risks, and improvement initiatives.
Build and maintain strong relationships with client stakeholders and internal business partners.
Manage escalations and ensure timely resolution of operational concerns.
Translate client requirements into actionable operational plans for the AP team.

Process Transition & Transformation

Support and/or lead process transitions, migrations, service stabilization, and transformation initiatives.
Assist in knowledge transfer, process documentation, SOP development, and implementation of new processes.
Identify opportunities for automation, standardization, and process improvement.
Work with cross-functional teams to ensure smooth transition and stabilization of AP processes.
Monitor post-transition performance and address operational gaps.

Reporting & Continuous Improvement

Prepare and present operational reports covering productivity, quality, SLA compliance, aging, exceptions, and other key performance indicators.
Analyze trends and identify root causes of recurring issues.
Drive continuous improvement initiatives to improve efficiency, accuracy, and customer experience.
Ensure appropriate documentation and controls are maintained across AP processes.

Job Qualifications

Educational Requirement Mandatory Requirements: Bachelor's Degree in Commerce, Accounting, Finance, Business Administration, or related discipline

Work Experience Mandatory Requirements:

6 to 10 years of experience in Accounts Payable operations. Minimum 2 to 3 years of people management experience. Strong experience in Vendor Master Data Management (VMD). Prior experience in a BPO / Shared Services / Global Business Services environment. Experience managing offshore, remote, or geographically distributed teams. Demonstrated experience working closely with customers and client stakeholders. Experience managing operational transitions, service stabilization, or process transformation initiatives is preferred