IT Technical Support
Part-time
TechFactors Inc.
DiziOne is a subsidiary of TechFactors Inc., established to support and expand the company’s digital initiatives and services. The vacant role will be under DiziOne , and the selected candidate will report directly to the management and operations of DiziOne while collaborating with the broader team of TechFactors Inc..
Job Description
Technical Support Associate
In-charge of providing technical support of DiziOne Learning Solutions Inc,
Responsibilities:
We are looking for a Technical Support Associate to join Dizione. The role is responsible for providing technical assistance to clients, product implementation, troubleshooting concerns, and ensuring smooth day-to-day system operations.
-Provide on-site technical support to clients
-Implement and configure modules of any Dizione Product
-Facilitate resolving client concerns
-Perform routine tasks, server maintenance and back-ups
-Provide reports for both the client and the management
-Conduct basic user orientation and system assistance when necessary
Qualifications:
-Bachelor of Science in Computer Science, Information Technology graduate or any relevant discipline
-Good problem solving and troubleshooting skills
-Good research and data analysis skills
-Keen attention to detail
-Advance knowledge of Microsoft Excel
-Customer-oriented
-Can work within minimum supervision
-Programming background and experience using MS SQL is an Advantage
-Willing to do field work
Vacancy posted 20 days ago
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