BPO Trainer (Mobility Account)
Full-time
Bravissimo Resourcing Inc.
BPO Trainer (Mobility Account)
Job Qualifications
- Education: Strictly a College Graduate of Computer Engineering (CEC) , Information Technology (IT) , or any tech-related course.
- BPO Experience: At least 1 year of experience as a Trainer within the BPO industry.
- Training Expertise: Proven experience in conducting Product-Specific Training and Upskilling sessions.
- Account Background: Experience handling blended accounts (Voice and Chat/Email).
- Analytical Skills: Experience performing Training Needs Analysis (TNA) is highly preferred.
- Tech Literacy: Deep understanding of mobile operating systems, hardware troubleshooting, and wireless technology.
Key Responsibilities
- Deliver comprehensive New Hire Training (NHT) focusing on mobility products, services, and technical troubleshooting.
- Conduct targeted training sessions to improve agent proficiency in new tech releases or specialized customer handling.
Vacancy posted 7 hours ago
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