BPO Trainer
Full-time
Offshore Business Processing
- To train, support and mentor associates on required skills per client request
- To assist the Training Supervisor with tasks and responsibilities related to the post
- To set a timeline or training calendar cycle, which promotes increased operational efficiency
- To carry out strict process compliance on all levels within the team
- To update and review training plans that adapt to business needs
- To participate and contribute on weekly, bi-weekly and monthly business review meetings
- To administer Learning and Performance Needs Analysis (LPNA) on current employees
- To conduct and develop effective training techniques or methods for new hires and existing associates
- To identify and provide essential information for the trainees' development and needs
- To develop and update training curriculum through coming up with the best resolutions and applying it accordingly
- To ensure high customer satisfaction through conducting NPS surveys at a defined frequency
- To plan and provide training support and development plans for associates
- To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts
- To facilitate or manage soft skills training such as for voice and customer experience
- HMO on Day 1
- Receive promising perks and rewards
- Experience travel opportunities
- Get recognized for what you do
- Achieve work-life balance
- Improve exponentially with enhanced learning
- With at least 2-years of experience in Training & Development or equivalent area
- Must be a college graduate or completed at least 2-years in college
- Background and/or experience in freight forwarding or customs brokerage is an advantage
- Willing to work on public holidays/festivals if scheduled/required
- Amenable to flexible work schedules and flexible working hours as determined by business need/s
- Works well with time management and optimistic approach to challenging roles or tasks
- Carry the initiative to sustain and satisfy client relationships as well as train and develop the team
- A competent team player with great grasp on the business and associate needs
- Resolution/results oriented and can proactively propose/share process improvement ideas/insights
- Collaborates well with other departments/teams but should also have the demonstrated ability to work independently with minimal supervision
- Eager to promote and uphold the corporate values
- Willing to be assigned for both Ortigas, Pasig City and/or Cubao, Quezon City
- Available to start ASAP
Job Summary
Vacancy posted 29 days ago
Similar jobs that could be interesting for youBased on the BPO Trainer in Pasig vacancy
- ...Develop and deliver engaging training sessions tailored for BPO staff on data labeling techniques. Collaborate with the AI development... ...resources for continuous learning. Requirements Job Title: Trainer BPO Job Function: Trainer Responsibilities and Duties:...
- ...We are looking for an experienced and engaging BPO Trainer to facilitate training programs that enhance employee knowledge, performance, and customer service skills. This role is responsible for conducting training sessions, developing learning materials, and ensuring...
- ...Design and deliver training programs for new employees in the BPO sector. Assess training needs and develop tailored training materials... ...field preferred. Experience Level: at least 1 year as Trainer Skills and Competencies: Strong communication and interpersonal...
- ...We are hiring a Trainer to join a fast-growing BPO team in Pasig City. This is a full onsite role on a night shift schedule, ideal for experienced BPO professionals ready to step into a learning and development function. Job Responsibilities Facilitate new hire...
- ...The job of a Process Trainer is to educate, guide, and coach new employees on how to effectively perform their jobs by developing the capabilities... ...License ~ Previous training experience in a US Healthcare BPO organization is required ~6 months–1 year of experience in a...
- ...Enshored is on the lookout for an extraordinary trainer that cannot only instruct but be a role model to peers. How do we determine an... ...College degree ~2-3 years of experience working as a Trainer in a BPO setting The Ideal Candidate You display a passion for...
- ...The job of a Process Trainer is to educate, guide, and coach new employees on how to effectively perform their jobs by developing the capabilities... ...(any state, but preferably New York) Training experience in a BPO setting Background in supporting US healthcare accounts (...
- • Provide basic health consultations to clients by recommending appropriate diet plans and exercise routines based on their health condition and goals. • Guide and assist clients in performing safe and effective workouts to improve their overall health and wellness...
- ...Job Requirements Strictly College Graduate of CEC, IT or any tech related courses Atleast 1 year Experience as a Trainer in BPO industry Experience in doing product specific training and/or upskilling Experience doing Training Needs Analysis is a plus Experience...
- ...Description Provide exceptional customer service and support to clients using the EPIC platform. Train and mentor new team members in BPO healthcare best practices. Schedule and coordinate training sessions for staff development. Identify and resolve customer...
- ...The Mobility Account Trainer is responsible for developing and delivering training programs for team members handling mobility-related... ...technical course. At least 1 year of experience as a Trainer in the BPO industry. Experience in conducting product-specific training...
- ...create conditions within which people can thrive! The Sales Trainer will help employees cultivate their skills and knowledge. He/She... ...With 2-4 years of related work experience as a Trainer in a BPO setup, someone who handled sales campaigns is required Proven...
- ...of Business). Requirements: College Graduate of CEC, IT or any tech related courses At least 1 year Experience as a Trainer in BPO industry Experience in doing product specific training and/or upskilling Experience doing Training Needs Analysis is a plus...
- Detailed Tasks and/or Expected Output Develop and implement the ACM Training Plan for assigned projects Create, design and deliver training programs Design, structure, and develop online / eLearning content aligned with the adoption of proposed changes In coordination...
- Key Responsibilities: Develop and conduct sales training programs (product knowledge, selling techniques, objection handling, closing strategies) Facilitate onboarding training for new sales hires Conduct refresher training and field coaching sessions Monitor...
- RESPONSIBILITIES: Learns sales administration by rotating through multiple sales office functions. Observes the sales process by assisting sales representatives in acquiring new business. Practices and tests sales strategies by calling existing and new clients...
- Job Requirements Graduate of Sports Science, Physical Education, Physical Therapy, Human Kinetics, Sports Medicine or any related course At least 2 years in Fitness Industry With Certification from ACE, NASM, NSCA, ACSM, or other reputable local and international...
- ...in 1988, committed to delivering high-quality products and customer satisfaction–qualifying services worldwide. Position: Retail Trainer Industry: Manufacturing Company Location: Ortigas, Pasig City Salary: Php60,000 – Php65,000 Schedule: Monday – Friday (...
- ...execution of the Classroom Training (CRT) program and On The Job Training (OJT), monitoring learner progress. • Facilitate Train the Trainer (TTT) sessions and provide coaching and feedback to trainers to continuously improve performance. • Creating modules as per the...
- Description Design and deliver engaging training programs for customer service representatives. Evaluate training needs and develop materials tailored to different learning styles. Monitor and assess trainees' progress, providing feedback and coaching. Collaborate...
- ...Job Overview We are seeking an experienced Technical Coach - Trainer to drive technical capability development across customer support teams through coaching, mentoring, and technical enablement. This role serves as a senior technical subject matter expert responsible...
- ...Ingenious Philippines is looking for a Medical Coding Trainer for our growing Medical Coding Team! Qualifications: Have an active Medical Coding Certification from AAPC or AHIMA Bachelors Degree Holder Experience as SME, Trainer or of a similar role Preferably...
- ...Qualifications: Bachelor’s Degree in any field. At least 2 years of Team Lead experience in BPO industry is required for this position. Has background in Inbound, Outbound, and Non-Voice services (knowledge on all lines of businesses is a plus). Good - Excellent...
- ...LMS platforms ~ Able to manage multiple training batches and adjust to various learning styles Responsibilities: The Trainer (RCM – Healthcare Account) is responsible for delivering effective training sessions to new hires and existing employees, ensuring...
- ...grow your career with the largest and leading independent fuel company in the country - join us as our next After Sales Technical Trainer! What is this role about? The After Sales Technical Trainer is responsible for developing and delivering technical training programs...
- Job title: Supervisor Work location: Rockwell Work set up and schedule: Work on site post and the team needs flexibility in terms of schedule. Salary: 25,500 - 35,000 ND:20% General Customer Service includes post-sale technical and/or non-technical customer ...
- About The Role We are seeking driven individuals who are ready to take on the challenge of imparting new skills and knowledge to our new and existing employees. As a Training Specialist, you will play a pivotal role in training our new agents and collaborating with ...
- Proactively engage with potential customers to understand their needs and recommend suitable products/services Handle inbound and outbound sales inquiries, ensuring excellent customer experience and maximizing conversion rates Maintain accurate customer records and...
- Job Summary: We are looking for a Sales Trainer who will be responsible for training, coaching, and developing our sales team to improve their product knowledge, selling skills, customer service, and overall sales performance. Key Responsibilities: Conduct onboarding...
EMN INTEGRA INC.
Pasig20 days ago - Detailed Tasks and/or Expected Output ~ Develop and implement the ACM Training Plan for assigned projects ~ Create, design and deliver training programs ~ Design, structure, and develop online / eLearning content aligned with the adoption of proposed changes ~ ...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to BPO Trainer. Be the first to apply!
