BPO Trainer
Full-time
Offshore Business Processing
- To train, support and mentor associates on required skills per client request
- To assist the Training Supervisor with tasks and responsibilities related to the post
- To set a timeline or training calendar cycle, which promotes increased operational efficiency
- To carry out strict process compliance on all levels within the team
- To update and review training plans that adapt to business needs
- To participate and contribute on weekly, bi-weekly and monthly business review meetings
- To administer Learning and Performance Needs Analysis (LPNA) on current employees
- To conduct and develop effective training techniques or methods for new hires and existing associates
- To identify and provide essential information for the trainees' development and needs
- To develop and update training curriculum through coming up with the best resolutions and applying it accordingly
- To ensure high customer satisfaction through conducting NPS surveys at a defined frequency
- To plan and provide training support and development plans for associates
- To come up and conduct refresher training for existing associates that develop key skills that are essential for their respective accounts
- To facilitate or manage soft skills training such as for voice and customer experience
- HMO on Day 1
- Receive promising perks and rewards
- Experience travel opportunities
- Get recognized for what you do
- Achieve work-life balance
- Improve exponentially with enhanced learning
- With at least 2-years of experience in Training & Development or equivalent area
- Must be a college graduate or completed at least 2-years in college
- Background and/or experience in freight forwarding or customs brokerage is an advantage
- Willing to work on public holidays/festivals if scheduled/required
- Amenable to flexible work schedules and flexible working hours as determined by business need/s
- Works well with time management and optimistic approach to challenging roles or tasks
- Carry the initiative to sustain and satisfy client relationships as well as train and develop the team
- A competent team player with great grasp on the business and associate needs
- Resolution/results oriented and can proactively propose/share process improvement ideas/insights
- Collaborates well with other departments/teams but should also have the demonstrated ability to work independently with minimal supervision
- Eager to promote and uphold the corporate values
- Willing to be assigned for both Ortigas, Pasig City and/or Cubao, Quezon City
- Available to start ASAP
Job Summary
Vacancy posted 7 hours ago
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