Call Center Agent
Full-time
Miranda HR
Description - Interact with customers via phone, email, and chat to provide assistance and support.
- Troubleshoot and resolve customer inquiries with a focus on first-contact resolution.
- Document customer interactions in the system for future reference and quality assurance.
- Maintain a positive and professional attitude while handling customer complaints.
- Collaborate with team members to improve service delivery and customer satisfaction.
Requirements
- Educational Qualifications: High School diploma or equivalent
- Experience Level: 0–2 years
- Skills and Competencies: Proficient in English language, strong customer service orientation, basic technical skills
- Qualities and Traits: Excellent communication skills, patience, problem-solving aptitude
- Working Conditions: Ability to work flexible hours, including evenings and weekends
Vacancy posted 15 hours ago
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