Customer Service Representative
Full-time
Metacom Careers
Description - Handle customer inquiries and provide accurate information regarding products and services.
- Assist in problem resolution and escalate complex issues to higher management.
- Schedule appointments and manage customer interactions efficiently.
- Maintain customer records and document interactions using Salesforce.
- Collaborate with team members to improve customer service processes and share best practices.
Requirements
- Educational Qualifications: Bachelor’s degree in a relevant field or equivalent experience.
- Experience Level: 0–2 years (Fresh Graduates are welcome to apply).
- Skills and Competencies: Strong verbal and written English language skills.
- Skills and Competencies: Excellent customer service and interpersonal skills.
- Skills and Competencies: Ability to work collaboratively as a team player.
- Skills and Competencies: Proficient in problem solving and managing customer concerns effectively.
- Qualities and Traits: Strong discretion and professionalism in handling sensitive information.
Vacancy posted 15 hours ago
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