L2 Technical Support
Satellite Office
Focus: Resolving complex issues that L1 cannot handle; acts as an escalation point.
Typical Key Tasks:
Troubleshooting advanced hardware/software issues (e.g., OS errors, network connectivity)
Managing user permissions (Active Directory, Exchange, SaaS apps)
Investigating recurring incidents & applying known solutions
Escalating unresolved cases to L3 or vendor support
Assisting in minor system/application deployments
Common Skills Required:
Strong knowledge of networking (TCP/IP, DNS, VPN)
Experience with system administration (Windows Server, Linux)
Familiarity with ITIL processes (Incident, Problem Mgmt.)
Scripting (PowerShell, Bash) for automation is a plus
Analytical & problem-solving skills
Vacancy posted 14 hours ago
Similar jobs that could be interesting for youBased on the L2 Technical Support in Pasig vacancy
- ...Is You are the operational and people leader for a team of L2 Support Engineers. You own the team's performance, coaching and development... .... What We Are Looking For • Experience leading a technical support or customer success team in a B2B software, SaaS, IT helpdesk...
- ...Team Exists The organization is evolving its support model. Routine queries are now handled by AI. Complex technical issues the ones that require real investigation,... ..., and genuine problem-solving are owned by this L2 team. You will work alongside the team's retained...
- ...issues, provide guidance, and ensure our customers feel valued and supported throughout their journey. You will also have the opportunity... ...to the fitness smartwatch, escalating complex cases to technical teams when necessary. Feedback Collection: Document and relay...
- ...We are seeking a Technical Support Engineer with strong hands-on experience in incident management, system configurations, and cross-platform support. The ideal candidate will not only ensure the stability, security, and efficiency of IT systems across Mac and Windows...
- ...Role Overview A global SaaS technology organization is seeking a Senior Technical Enablement Lead (AI & Support Operations) to drive advanced technical coaching, performance improvement, and AI-enabled support innovation across customer-facing support teams....
- ...excites you? We are seeking a skilled and proactive L2 Service Desk Engineer to join our IT support team. The ideal candidate should have experience with... ...alerts. This role involves providing advanced technical support, resolving complex issues,and ensuring the smooth...
- DUTIES AND RESPONSIBILITIES: User Support and Troubleshooting Provide Level 1 and Level 2 support for hardware, software, email, network, printers, and VoIP systems. Respond to technical issues via Email, Viber, or Helpdesk system. Troubleshoot and resolve...
Wisefund Finance Corporation
Pasig15 days ago - ...Filipinos are known for. At Visaya, we aim to provide exceptional support and innovative solutions to meet and exceed client needs. Role Description This is a full-time on-site role for a Technical Support Representative, located in Pasig. The Technical Support...
Visaya KPO
Pasig26 days ago - Company Profile: One of the leading award-winning outsourcing companies with over 20 years of experience in providing customer support to various industries and delivering productive and quality work based on standards. Company Industry: BPO Company Work Location: Pasig...
J-K Network Services
Pasig24 days ago - ...Create, and maintain features (Low hanging fruit/non critical path tickets) Requirements Qualifications: Experience as a Technical Lead and deep knowledge of frameworks for a given domain (for mobile, flutter, for backend nodejs, serverless, for java,...
- WE'RE HIRING: Customer Service Representative / Technical Support Representative (CSR/TSR) Ortigas, Pasig City | Onsite | Night Shift Join VISAYA, a proudly Filipino-owned company recognized globally for service excellence, innovation, and a culture of malasakit....
Visaya KPO
Pasig26 days ago - ...-starter, hard-working, and dedicated leader to be a key part of our Client Experience Technical team. In this role, you are responsible for leading high-performing technical support operations while maintaining strong client relationships and developing Team Captains into...
- ...implementation of Appian-based applications. Collaborate with business stakeholders to understand requirements and translate them into technical solutions. Provide technical leadership and mentorship to a team of developers. Ensure best practices in Appian...
- ...all stages of an employee's career within TaskUs. Join our team today and experience firsthand our dedication to supporting People First. As a Technical Writer, you will prepare instruction manuals, journal articles, learning content, and other supporting documents...Remote job
- ...Senior Support Technician Let’s be honest. If you’ve ever had to explain to your family why you’re eating dinner at 8am or why your... ...we call this role a Client SME here ) , you’ll be the go-to technical brain for your clients. The person they trust. The one who actually...
- ...Lead the team of developers, align technical direction, and provide leadership, support, and motivation Work with the Product Owners to develop provided user stories Work with the Solution Architects in designing technical solution to a specific set of business...
- ...of its turnover internationally. With its new services, SYSTRA supports its clients and partners in their digital, ecological and... ...order to invent the mobility of tomorrow. Context The Technical Coordinator is a key actor in project organization and delivery...
- ...updates, and internal cleaning of computers and data racks. Support branch device deployment activities including setup, configuration... ...3 years of experience in IT support, desktop support, or field technical support roles. Strong knowledge of desktop and laptop...
- ...leadership backs our techs, our culture values curiosity, and our clients are genuinely great to work with. This isn’t just another support role. It’s a chance to: ~Work across desktop, servers, firewalls, cloud infra, and cool AI tools ~Train like a beast - 10 paid...
- ...including a global data platform and innovative proprietary tools supported by in-house experts. Above all, what makes us different is... ..., we deliver intelligent solutions through a combination of technical expertise and strong relationships based on deep client...
- ...Position Title: Senior NetSuite Technical Consultant / Technical Lead Work Arrangement / Work Shift: Part time (EST) Role Overview... ...end-to-end implementations while also providing post-go-live support and enhancements. This client-facing role requires leading client...
1080000 Php per year
...Job Title: Senior Production Support Analyst Work Schedule: Shifting 7 am-4 pm / 2 pm -... ...downtime and service disruptions. • Provide L2 support to end-users after hand-off of... ...specialist area of knowledge and skill • Uses technical knowledge and skills to complete complex...- ...organization in the operations space, is looking for a Client Support — Purchasing . You will assist Purchasers with monitoring and... ...Experience: At least 3 years of experience in purchasing. Technical Skills: In-depth knowledge of inventory and supply chain management...
- ...The primary purpose of the role of D365 Technical Architect is to support the internal delivery of D365 F&O and Retail throughout the business and being an integral part of the IT department. This role will play an essential role in developing the solutions that...
- ...The Technical Recruitment Manager is responsible for leading the recruitment strategy and delivery for technology and digital hiring requirements... ..., and ensures the timely acquisition of high-quality talent to support organizational growth and transformation initiatives. The...
- ...independent fuel company in the country - join us as our next Technical Services Engineer! What is this role about? This role will... ...apply technical expertise and related work experience as technical support concerning SEAOIL lubricants and fuels to the variuos Seaoil...
- ...independent fuel company in the country - join us as our next Technical Services Coordinator! What is this role about? This role... ...completed on-time, manage the workflow of Technical Service Forms, and support Station Technicians in resolving technical issues. What...
- ...Work Shift: Remote Role Overview: The Administrative Support Staff (Mid-Level) provides administrative support to project teams... ...build dedicated, outsourced teams and efficiently scale their technical and administrative capabilities by leveraging skilled Filipino...
- ...Job Description Prepare detailed cabinet shop drawings and technical plans. Convert concept designs into production-ready drawings... ...fabricators to ensure manufacturability. Provide technical support during fabrication and installation. Specify materials, laminates...
- ...Role Overview The Operations Support Specialist manages OA's people obligations across a defined portfolio of co-managed and non-co-managed employees. For co-managed employees, the specialist drives direct people and KPI management (proactive coaching, performance...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to L2 Technical Support. Be the first to apply!
