L2 Technical Support
Satellite Office
Focus: Resolving complex issues that L1 cannot handle; acts as an escalation point.
Typical Key Tasks:
Troubleshooting advanced hardware/software issues (e.g., OS errors, network connectivity)
Managing user permissions (Active Directory, Exchange, SaaS apps)
Investigating recurring incidents & applying known solutions
Escalating unresolved cases to L3 or vendor support
Assisting in minor system/application deployments
Common Skills Required:
Strong knowledge of networking (TCP/IP, DNS, VPN)
Experience with system administration (Windows Server, Linux)
Familiarity with ITIL processes (Incident, Problem Mgmt.)
Scripting (PowerShell, Bash) for automation is a plus
Analytical & problem-solving skills
Vacancy posted 21 days ago
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