Technical Support Engineer
Full-time
E88 Ventures, Inc.
Role Overview
Are you a natural problem-solver who loves digging into complex systems? We are looking for a Technical Support Engineer to be the backbone of our support operations. You won’t just be answering tickets; you will be the technical bridge between our users and our engineering team, owning escalated issues for our connected platform of mobile apps, battery-swapping stations, and IoT devices. If you are passionate about debugging, documentation, and helping a product scale, we want you on our team.
What You’ll Own
- Deep-Dive Troubleshooting: You’ll be the go-to person for L2 technical issues, diagnosing problems across our full ecosystem—from mobile apps to hardware-level faults.
- Product Influence: You won’t just fix bugs; you’ll analyze them. You’ll feed recurring pain points back to our product and engineering teams, directly influencing the roadmap and building permanent solutions.
- Scale the Knowledge: You’ll build and maintain our internal knowledge base and runbooks, turning your hard-won insights into resources that help the entire company move faster.
- Incident Ownership: You will be a key player during major P1/P2 events, ensuring our customers stay informed and our services remain resilient.
Why You’re a Great Fit
- Troubleshooter at Heart: You have 3+ years of experience in technical support, ideally in a software or platform company, and you thrive when faced with a difficult bug.
- Tech-Fluent: You are comfortable working with logs and monitoring tools (e.g., Grafana, Kibana). Basic SQL or scripting skills are a huge plus—you like to know why something happened, not just that it happened.
- Clear Communicator: You can break down complex technical issues for engineering and simplify them for non-technical stakeholders.
- A "Plus" to Have: Familiarity with IoT, mobile apps, or fintech/wallet systems is highly valued.
Vacancy posted 12 hours ago
Similar jobs that could be interesting for youBased on the Technical Support Engineer in Pasig vacancy
- ...Philippines but will be expected to travel to other parts of the country if needed, otherwise, held the responsibility of providing technical sales support. Installs, configures, calibrates, certifies, repairs, maintains,troubleshoots, and operates company products and systems...
- ...Description Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.... ...product features and functionality. Collaborate with engineering teams to improve product reliability and customer satisfaction...
- ...and ensure our customers feel valued and supported throughout their journey. You will also... ..., escalating complex cases to technical teams when necessary. Feedback Collection... ...teams, including product, marketing, and engineering. Working Conditions: Work setup...
- ...Job Description: Technical Support: Providing on-site or remote assistance to users, troubleshooting hardware, software, and network issues. System Maintenance: Installing, upgrading, and configuring workstations, servers, printers, and network components. Security...
- ...Description Provide exceptional technical support to customers via phone, email, or chat. Diagnose and troubleshoot technical issues related to hardware and software. Assist customers in resolving product-related queries and concerns. Document customer interactions...
- ...EXCELLENCE At the heart of great partnerships we’ll always find EMPATHY WHAT IS YOUR ROLE The Tech Support Specialist provides advanced high-level technical and implementation support to post-sale customers, serving as the ultimate escalation point for complex...
- ...We are looking for a Technical Support Specialist who is passionate about helping customers and resolving technical issues. You will support our law enforcement clients by ensuring their systems are running efficiently and that any issues are resolved in a timely manner...
- ...Experienced Call Center Agent responsible for assisting customers with technical concerns, troubleshooting issues, and providing step-by-step... ...and professionally. Key Responsibilities: Handle technical support calls. Troubleshoot basic technical issues. Guide...
- ...We are looking for a Medical Technical Support Specialist with a background in Medical Technology or Clinical Laboratory to join our growing... ...systems. You’ll work closely with customers, field engineers, and internal teams to troubleshoot issues and ensure optimal...
- ...Description Provide technical support to customers via phone, email, and chat. Assist in pre-sale technical inquiries to guide customers through product selection. Manage after-sales support, resolving customer issues promptly and effectively. Document customer...
- ...Description Provide technical support and assistance to end-users experiencing hardware and software issues. Diagnose and resolve technical problems related to IT infrastructure and systems. Maintain and manage computer systems, networks, and database systems....
- ...diagnose electronic equipment and system problems. Provide technical assistance to customers, technicians, and other departments.... ...repairs, test results, and service activities. Coordinate with engineering, production, quality, and maintenance teams. Assist in...
- ...positioning and automation technology, supporting customers across surveying, machine control... ...a clear, structured path into deeper technical diagnostics as you grow into the role.... ...control, auto-electrical, or design/engineering fields is a strong plus — but not required...
- ...terminal enthusiasts! The largest non-bank POS terminal network in the Philippines is hiring. We are looking for qualified IT Technical Support (Network) candidates to join our Go Beyond Community. KEY RESPONSIBILITIES 1. Collaborates with ITD on the deployment...
- ...terminal enthusiasts! The largest non-bank POS terminal network in the Philippines is hiring. We are looking for qualified IT Technical Support (System) candidates to join our Go Beyond Community. KEY RESPONSIBILITIES 1. Provides technical and administrative...
- ...Provide exceptional customer service to assist clients with technical inquiries. Diagnose and resolve technical hardware and software... ...reference and to enhance service delivery. Collaborate with other support teams to escalate complex issues to obtain timely solutions....
- ...which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience... ...Program". Job Description The Customer Service Technical Support serves as the first point of contact for customers seeking...
- ...phone as the primary focus and channel. The Brand Ambassador supports all aspects of customer service: providing information on... ...resolve customer complaints Conducts initial troubleshooting and technical assistance to customers, resolving basic technical issues and...
- ...engaging presentations to clients to showcase technical products and solutions. Identify and... ...tailored solutions. Provide ongoing support to clients post-sale to ensure... ...Educational Qualifications: Bachelor’s degree in Engineering, Business, or a related field...
- ...satisfaction, service delivery quality and technical excellence. · Over-all responsible for... ..., maintenance and provides technical support via onsite, phone, email and or remote on... ...coordinate with Senior Technical Support Engineer and Team Leader on any critical technical...
- ...Description Provide technical assistance to customers during the sales process. Effectively communicate product features and benefits... ...promptly. Requirements Job Title: Sales Technical Support Job Function: Sales Technical Support Responsibilities and...
- ...Description Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Diagnose and resolve technical hardware and software issues. Respond to customer inquiries in a professional and courteous...
- ...Description Provide technical support to sales teams during pre-sales activities. Assist in the preparation of sales presentations and demonstrations. Engage with customers to understand their needs and provide tailored solutions. Create and maintain technical...
- ...approved account resets, installations, configurations, or remote support actions. • Escalate incidents with complete diagnostics and... ...and ITIL-based service processes is preferred. • Strong technical communication and customer service skills. • Able to work shifting...
- ...JOB DESCRIPTION The Technical Support Representative will troubleshoot customer hardware, software, connectivity, account, or device issues through guided support. The successful candidate should be organized, capable in the relevant field, and able to work professionally...
- ...Description Provide technical support to customers via phone, email, or chat. Diagnose and troubleshoot technical issues related to products and services. Maintain a high level of customer satisfaction through excellent communication. Document support interactions...
- ...Description Provide exceptional technical support to customers via phone, email, and chat. Diagnose and troubleshoot technical issues related to product use. Document customer interactions and technical solutions accurately. Collaborate with team members and...
- ...WE ARE HIRING! QA TECH SUPPORT Dela Paz, Pasig City Precision Crestec Inc. is looking for qualified... .... Preferably a graduate of Industrial Engineering With 1–3 years of experience in QA and Technical Support Knowledgeable in hardware, software, troubleshooting...
- ...Software Engineer, QA & Platform Support As a Software Engineer, QA & Platform Support, you will help ensure that internal software platform... ...and fix bugs, perform routine maintenance, and provide technical guidance to internal staff. As you develop a deeper understanding...
- ...Provide incident and request management support to all end user devices. (Desktop, Laptop, Monitor, VPN, Printers, Scanner). Experience... ...systems are running smoothly Must have at least 1 year of technical work experience Amenable to work in 3 sites, Makati, Taguig,...
Do you want to receive more vacancies?
Subscribe and receive similar vacancies to Technical Support Engineer. Be the first to apply!
