Bilingual Representative (English - Spanish Speaker)
Full-time
SMDigital
Remote
- Remote job
WHAT YOU'LL OWN
- Handle inbound and outbound calls, emails, and chats in both English and Spanish for pre-settlement funding inquiries
- Gather accurate case information — accident details, attorney contacts, case status, and funding eligibility
- Walk clients through the pre-settlement funding process clearly and compassionately in their preferred language
- Coordinate with attorneys and law firms to collect required documentation and case updates
- Assess case eligibility and route to the appropriate funding team for review and approval
- Maintain accurate, detailed records of every client interaction and case progression
- Bridge communication gaps between Spanish-speaking clients and internal English-speaking teams
- Uphold data privacy, compliance standards, and professionalism at every touchpoint
WHO YOU ARE
- 3+ years of experience in a customer service, call center, or client-facing role (Required)
- Fluent in both English and Spanish — written and verbal (Required)
- Familiarity with pre-settlement funding, personal injury, or legal funding processes is a strong plus
- A warm, culturally sensitive communicator who adapts naturally across languages and backgrounds
- Patient and composed — especially when clients are in vulnerable or high-stress situations
- Detail-oriented and accurate when handling sensitive legal and financial information
- Comfortable managing multiple cases simultaneously with consistent follow-through
- Flexible with shifting schedules and fully dependable in a remote work setup
WHAT WE OFFER
- Full-time remote work with a complete WFH support program
- Maxicare HMO + PhilHealth coverage
- SIL, PTO, and a special birthday leave
- Paid vacation leave
- Zero-interest employee loan program
- Performance bonuses and merit-based recognition
- Monthly Gen Pow-Wows and team engagement events with prizes
- Arvios Leadership Development Academy and workshop programs
- Monthly 1-on-1 touchbase calls with your HR partner
HOME OFFICE REQUIREMENTS (MUST PROVIDE SCREENSHOT)
- Stable internet connection with at least 100 Mbps postpaid
- Laptop/Computer Specs: (at least 16GB RAM and Intel i5 core processor equivalent or up)
- Noise-Cancelling Headset
- Dual Monitor is mandatory
- Backup Internet Connection (Prepaid Home WIFI Router or Pocket WIFI) and Power Outage Backup
Vacancy posted 16 days ago
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