Customer Service Representative / Voice and Non Voice

A Customer Service Representative for a Financial Account assists customers with banking, credit card, insurance, loans, or other financial-related concerns through phone, chat, or email support. Duties and Responsibilities Handle customer inquiries regarding financial accounts Assist with balance inquiries, transactions, billing, and payments Help customers update account information Resolve complaints and account issues professionally Explain company products, services, and policies Maintain confidentiality of customer information Document customer interactions accurately in the system Follow company and financial security procedures Qualifications At least high school graduate or college level/graduate Good communication skills Basic computer and typing skills Ability to handle confidential information responsibly Customer service experience is an advantage but not always required Skills Needed Problem-solving skills Attention to detail Active listening Professionalism and patience Ability to work under pressure Work Environment This role is commonly found in BPO/call center companies such as Concentrix, Teleperformance, and banks or financial service providers.