Customer Service Support Specialist (Latin America)

What you´ll do

• Execute day to day activities related to LATAM Customer Service operations in the area of HAT – Quotations, Contracts, Claims
• Confer with customers via email in order to provide information about products and services, tracking of orders, or to obtain details of inquiries
• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken
• Manage business partners through governance calls and tools/process pulse checks
• Provide operational/ad hoc tasks support and team project collaboration as needed
• Perform Continuous Improvement tasks that will improve overall process

What makes you a good fit

• Bachelor's degree in Business Management, Business Administration, or a related field; other relevant courses may be considered
• Preferably with a minimum of one (1) year related work experience in an Industrial Business-to-Business (B2B) role; Background from a Shared Service or Multinational Working Environment is an advantage
• Proficient in Microsoft Office applications (Outlook, Excel, Word, and PowerPoint); experience with SAP and Salesforce is highly preferred
• Background in Continuous Improvement methodologies (e.g., Lean Six Sigma) and digital skills such as VBA Macros, SAP scripting, Power BI, or Python is an advantage
• Excellent command of spoken and written English; strong team player with high attention to detail and solid administrative skills.
• Amenable to work on a night shift schedule (10:00 PM to 7:00 AM), report on a hybrid work set-up in Ayala Avenue, Makati), and following LATAM Holidays
• Fresh graduates are welcome to apply

Some perks of joining Henkel

• A thriving career with the Top 15 Best Workplaces in the Philippines by Great Place to Work and the Top GBS Employer in the Philippines by the Everest Group for 4 consecutive years!
• Flexible work scheme with flexible hours, hybrid work model, and work from anywhere policy for up to 30 days per year
• Diverse national and international growth opportunities
• Global wellbeing standards with health and preventive care programs
• Gender-neutral parental leave for a minimum of 8 weeks
• Employee Share Plan with voluntary investment and Henkel matching shares
• HMO healthcare coverage plan
• Provident Fund
• Group Life and Personal Accident Insurance

At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us! We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.

JOB ID: 26098165

Job Locations: Philippines, National Capital Region, Makati

Contact information for application-related questions: View email address on henkel.com

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