Customer Service Representative (PH-Taguig)
Full-time
Pan Asia
Job description:
- Handle inbound and/or outbound customer interactions for financial services (e.g., billing, transactions, account inquiries)
- Provide accurate information regarding account details, policies, and procedures
- Resolve customer concerns efficiently while maintaining professionalism and empathy
- Document customer interactions and update records in the system
- Ensure compliance with financial regulations and company policies
- Meet performance metrics such as quality, productivity, and customer satisfaction
- Escalate complex issues to the appropriate department when necessary
- At least 2 years completed in college (undergraduate)
- Minimum of 6 months experience in an international (voice or non-voice) account
- Strong communication skills in English (verbal and written)
- Good problem-solving and critical thinking skills
- Basic knowledge of financial services is an advantage
- Ability to work in a fast-paced, shifting schedule environment
Vacancy posted 24 days ago
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